2 Replies Latest reply on Nov 22, 2012 7:13 PM by Paul Galbraith

    No thumbnails for some videos in PE11 Organizer

    Paul Galbraith

      I can view/edit MP4 videos that come from my phone, in PE11, but there is no thumbnail that shows up in the organizer.  It seems to be isolated to the MP4 videos from this device ... is this common, is there anything I can do to get thumbnails to be displayed (right clicking and ask for a new thumbnail to be generated doesn't work).

        • 1. Re: No thumbnails for some videos in PE11 Organizer
          John T Smith Adobe Community Professional & MVP

          Is that an iPhone?


          If yes... you say you CAN edit, so these may not help

          Iphone won't edit http://forums.adobe.com/thread/881246

          -and http://forums.adobe.com/thread/1011411?tstart=0

          -and a fix http://forums.adobe.com/thread/934466

          • 2. Re: No thumbnails for some videos in PE11 Organizer
            Paul Galbraith Level 1

            Thanks for the reply, John.


            My phone is a Sony Android.  And yes I can view/edit in PE (though I haven't really tried to do anything much in PE ... just verified it opens and recognizes/plays the video).


            On a lark, after reading those posts, I went and got QT Pro, and tried exporting to AVI and the result imported to PE 11 organizer with a blank white icon.  Presumably, I'm sure, if I fiddled with the export options I guess I can make this work, but it would still be far preferable to have PE11 show some sort of thumbnail for the MP4 files if possible.  Windows explorer has no issue showing a thumbnail for these, nor have a couple other organizers I've tried, so this is definitely peculiar to the PE11 organizer.


            If it offers any insight, here is what mediainfo says:


            Complete name                            : D:\Users\Paul\Pictures\Media Go\MOV_0029.mp4
            Format                                   : MPEG-4
            Format profile                           : Base Media
            Codec ID                                 : isom
            File size                                : 18.5 MiB
            Duration                                 : 25s 67ms
            Overall bit rate                         : 6 196 Kbps

            ID                                       : 2
            Format                                   : AVC
            Format/Info                              : Advanced Video Codec
            Format profile                           : Baseline@L3.1
            Format settings, CABAC                   : No
            Format settings, ReFrames                : 1 frame
            Format settings, GOP                     : M=1, N=31
            Codec ID                                 : avc1
            Codec ID/Info                            : Advanced Video Coding
            Duration                                 : 24s 822ms
            Bit rate                                 : 5 998 Kbps
            Width                                    : 1 280 pixels
            Height                                   : 720 pixels
            Display aspect ratio                     : 16:9
            Frame rate mode                          : Variable
            Frame rate                               : 29.692 fps
            Minimum frame rate                       : 29.354 fps
            Maximum frame rate                       : 30.040 fps
            Color space                              : YUV
            Chroma subsampling                       : 4:2:0
            Bit depth                                : 8 bits
            Scan type                                : Progressive
            Bits/(Pixel*Frame)                       : 0.219
            Stream size                              : 17.7 MiB (96%)
            Title                                    : VideoHandle
            Language                                 : English

            ID                                       : 1
            Format                                   : AAC
            Format/Info                              : Advanced Audio Codec
            Format profile                           : LC
            Codec ID                                 : 40
            Duration                                 : 25s 67ms
            Bit rate mode                            : Constant
            Bit rate                                 : 128 Kbps
            Nominal bit rate                         : 96.0 Kbps
            Channel(s)                               : 2 channels
            Channel positions                        : Front: L R
            Sampling rate                            : 48.0 KHz
            Compression mode                         : Lossy
            Stream size                              : 392 KiB (2%)
            Title                                    : SoundHandle
            Language                                 : English