5 Replies Latest reply: Nov 22, 2012 4:41 AM by 18qwer RSS

    Missing thumbnails in Elements 11 Organizer

    Ruby62

      I am endeavouring to instal Photoshop Elements11 on a new computer which is running Windows 8.  It will not download completely, telling me that I need to turn off other Adobe installations - when there are none running.  It also will not recognize many of my photos.  Help, please.

       

      Message title was edited by: Brett N

        • 1. Re: Photoshop Elements 11 and Windows 8.
          Nikhil Bisne Employee Hosts

          I'm a bit confused with your query. You mentioned you are facing problems downloading Elements 11 and that " It also will not recognize many of my photos ". Can you please specify what " It " refers to in the previous comment? You cannot use a product without downloading and installing the product.

           

          Thanks

          Nikhil

          • 2. Re: Photoshop Elements 11 and Windows 8.
            Ruby62 Community Member

            I did download and instal Elements 11. Towards the end of the download it said that it could not complete the download, and to reinstall later.  I did this.  But a large proportion of my photos appear in Organizer as an hourglass symbol, and not the photo.  Is there a problem with either the program, or with Windows 8 in recognizing it?  Thank you.

            • 3. Re: Photoshop Elements 11 and Windows 8.
              Nikhil Bisne Employee Hosts

              You've downloaded and installed the software sucessfully in this case. I'll move this discussion to the Photoshop Elements forum where others can help with your query on Organizer.

               

              Thanks

              Nikhil

              • 4. Re: Photoshop Elements 11 and Windows 8.
                99jon CommunityMVP

                I would suggest rebuilding the thumbnail cache which sometimes gets corrupted.

                In Organizer click the menu:

                Help >> System info

                 

                 

                This will indicate the path to your catalog. The default name is usually My Catalog but it could be different if you have more than one catalog; so carefully note the file path.

                 

                 

                1. Close Organizer.

                2. Navigate to C: ProgramData/Adobe/Elements Organizer/Catalogs/My Catalog

                3. Find the file - thumb.5.cache

                4. Highlight the file and delete it but don‘t empty the recycle bin (yet).

                5. Re-start Elements Organizer

                6. Wait until all thumbnails have been re-generated.

                 

                N.B. On Windows, the ProgramData folder may be a hidden system file - see this link, before starting, on how to reveal it:

                 

                http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files

                Click to view

                 

                thumbs5.png

                • 5. Re: Photoshop Elements 11 and Windows 8.
                  18qwer Community Member

                  Hey Ruby62,

                   

                  Please try a couple of probable solutions:

                  1. Right click on the hour-glass thumbnail and select Update thumbnail.

                   

                  2. Go to File >> Manage Catalogs >> Select your current catalog >> Optimize

                  and File >> Manage Catalogs >> Select your current catalog >> Repair