5 Replies Latest reply on Nov 22, 2012 4:41 AM by 18qwer

    Missing thumbnails in Elements 11 Organizer

    Ruby62

      I am endeavouring to instal Photoshop Elements11 on a new computer which is running Windows 8.  It will not download completely, telling me that I need to turn off other Adobe installations - when there are none running.  It also will not recognize many of my photos.  Help, please.

       

      Message title was edited by: Brett N

        • 1. Re: Photoshop Elements 11 and Windows 8.
          Nikhil Bisne Level 4

          I'm a bit confused with your query. You mentioned you are facing problems downloading Elements 11 and that " It also will not recognize many of my photos ". Can you please specify what " It " refers to in the previous comment? You cannot use a product without downloading and installing the product.

           

          Thanks

          Nikhil

          • 2. Re: Photoshop Elements 11 and Windows 8.
            Ruby62 Level 1

            I did download and instal Elements 11. Towards the end of the download it said that it could not complete the download, and to reinstall later.  I did this.  But a large proportion of my photos appear in Organizer as an hourglass symbol, and not the photo.  Is there a problem with either the program, or with Windows 8 in recognizing it?  Thank you.

            • 3. Re: Photoshop Elements 11 and Windows 8.
              Nikhil Bisne Level 4

              You've downloaded and installed the software sucessfully in this case. I'll move this discussion to the Photoshop Elements forum where others can help with your query on Organizer.

               

              Thanks

              Nikhil

              • 4. Re: Photoshop Elements 11 and Windows 8.
                99jon Adobe Community Professional & MVP

                I would suggest rebuilding the thumbnail cache which sometimes gets corrupted.

                In Organizer click the menu:

                Help >> System info

                 

                 

                This will indicate the path to your catalog. The default name is usually My Catalog but it could be different if you have more than one catalog; so carefully note the file path.

                 

                 

                1. Close Organizer.

                2. Navigate to C: ProgramData/Adobe/Elements Organizer/Catalogs/My Catalog

                3. Find the file - thumb.5.cache

                4. Highlight the file and delete it but don‘t empty the recycle bin (yet).

                5. Re-start Elements Organizer

                6. Wait until all thumbnails have been re-generated.

                 

                N.B. On Windows, the ProgramData folder may be a hidden system file - see this link, before starting, on how to reveal it:

                 

                http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files

                Click to view

                 

                thumbs5.png

                1 person found this helpful
                • 5. Re: Photoshop Elements 11 and Windows 8.
                  18qwer Level 3

                  Hey Ruby62,

                   

                  Please try a couple of probable solutions:

                  1. Right click on the hour-glass thumbnail and select Update thumbnail.

                   

                  2. Go to File >> Manage Catalogs >> Select your current catalog >> Optimize

                  and File >> Manage Catalogs >> Select your current catalog >> Repair

                  1 person found this helpful