10 Replies Latest reply: Nov 28, 2012 5:06 AM by Andromeda14 RSS

    Sharing by Photo Mail - no longer works and programme closes.

    Terry S B Community Member

      I have used Elements 10 for some time, on Windows 7 Home and with Microsoft Outlook for e mail.

      Have had no problems in the past sending photo's using the Share / Photo Mail option.

      But problem has arisen "out of the blue", and I can no longer do this.

       

      In Organiser, I select Share / Photo Mail / Next / Select the photos / Next / Select recipient from the list / Next .....

      At this point I am now getting message " Element 10 organiser has stopped working. A problem has caused the programme to stop working correctly. Windows will close the programme and notify  you if a solution is available".

       

      This does not happen if I use the option for Sharing as E Mail attachment. In that case, the programme selects Outlook and adds the pictures as attachments with no problem at all.

       

      Problem only arises if I select the Photo Mail option - though this has worked perfectly in the past, using Outlook.

       

      I do have Outlook selected as the e mail under the Sharing section of Preferences.

      I am not aware of having made any changes to Elements that may have caused the problem. Nor any other changes in Outlook or other programes

      Any ideas please?

        • 1. Re: Sharing by Photo Mail - no longer works and programme closes.
          99jon CommunityMVP

           

          It’s working OK for me today. Sometimes the Adobe servers get busy; so try again. Otherwise try reducing the size of your images (although they do get compressed) and use smaller batches.

          • 2. Re: Sharing by Photo Mail - no longer works and programme closes.
            Terry S B Community Member

            Not the answer to my problem, I'm afraid. But thanks for reply.

             

            I do not use the Adobe e mailservice, but (as I said previously) my Edit / Preference / Sharing  option is set to MS Outlook.

             

            Things also work (using Outlook) if I use the "Send as Attachments" option, which then opens my Outlook email programme and automatically adds the photos as attachments with no problem. (But I generally prefer the Photo Mail option as this includes the pictures within the body of the e mail and with options for layoput, borders etc. And I have used to Photo Mail on umpteen occasions in the past ).

             

            Also nothing to do with my file sizes, as have tried it with single picture as low as 70Kb.

             

            Problem has existed for a few days now and have been unable to trace any menu item that might resolve it. Nor does there seem to be anything (as with some programmes) to carry out a Repair under the Windows Control Panel / Add/ Remove/ Repair function.

            • 3. Re: Sharing by Photo Mail - no longer works and programme closes.
              Andromeda14 Community Member

              Hi Terry,

              Please try following workarounds-

              1. Delete the organizer preference file (located at C:\Users\<user name>\AppData\Roaming\Adobe\Elements Organizer\11.0\Organizer) and launch the app.

               

              2. Right click the Organizer.exe. Under 'compatability' tab click the check box for 'Run this programm in compatability mode' and select 'Windows XP (Service Pack 2). After doing this, delete the preference file. Right click the Organizer.exe and select 'run as Admin..'.

               

              3. If above workarounds doesn't work, please try uninstalling and reinstalling PSE. Also after uninstalling the application, delete the last folder (whose name is your PSE version) from-

              C:\Users\<user name>\AppData\Roaming\Adobe\Elements Organizer\11.0

              C:\ProgramData\Adobe\Elements Organizer\11.0

               

              ~Andromeda

              • 4. Re: Sharing by Photo Mail - no longer works and programme closes.
                Terry S B Community Member

                Many thanks.

                 

                Had quite a few problems (got a bit lost)  following your Step 2 - as could not find 'compatibility' tab or option to run in compatability mode. My version of Win 7 seemed to show things differently though, and did suggest compatibility settings.

                 

                But it looks ad though I've now got the facility back - just done one test e mail!

                 

                Hope that the programme does not now throw up further problems. If it does, I will try your Step 3 and reinstall it.

                 

                Thanks again

                • 5. Re: Sharing by Photo Mail - no longer works and programme closes.
                  Andromeda14 Community Member

                  Hi Terry,

                  It's good if it is working fine.

                  Just to let you know-Please refer to attached snapshot showing 'compatability' tab and other options-

                   

                  compatability.jpg

                   

                  Please let me know if you need any other info.

                   

                  ~Andromeda

                  • 6. Re: Sharing by Photo Mail - no longer works and programme closes.
                    Terry S B Community Member

                    Hi Andromeda

                     

                    Ooop's - all seemed OK this morning, as reported. But have tried to open programme tonight without success ! I can get the Welcome screen, click on Organiser - but progress bar operates for short while and then just "hangs".

                     

                    Using Welcome and clicking Editor opens the Editor, but I cannot reach Organiseer from there - using button at top right corner.

                     

                    Must have deleted an essential component ?  I suspect that the only option is now to remove Elements and do a Re Instal.

                     

                    When I inserted the original disc (at start of my problems in the hope that it might show a 'repair'option) it came up with message asking for confirmation that it could remove the programme. Did not proceed further with that - but am just wondering if this is something that it does automatically before proceeding to re instal ?

                     

                    If so, do you think it best to go along those lines rather than use the Windows Add / Remove option first?

                     

                    Just then worried about your suggestion to delete the two folders PSE 10 - as not sure of the significance of this (forgive my lack of computer programme knowledge).

                     

                    Thanks for the screenshot, but have never been able to find that screen - either directly within Elements or via Windows Explorer.

                     

                    Will delay further action pending further advice / comments and can I just re iterate that Elements has been working perfectly for many months on my Windows 7 computer and without my having to set it to compatibility mode for earlier versions.  

                    • 7. Re: Sharing by Photo Mail - no longer works and programme closes.
                      Andromeda14 Community Member

                      Hi Terry,

                      The two folders which I asked you to delete are populated on every launch of Organizer. So its not an issue.

                       

                      Have you tried running Organizer with 'Run as admin' option on PhotoshopElementsOrganizer.exe?

                       

                      As far as I know there is no difference in uninstalling application through Windows Add/remove program functionality or through PSE's setup file. If you are thinking of uninstalling and installing app again, this time while installing, Right click the setup.exe file and click 'Run as Admin' and proceede with rest of the installation. (Just in case if you are curious to know what is special about 'Run as admin' option: when you run/install any program using 'Run as admin' the application/setup performs some admin tasks which can't be performed otherwise. This is helpful in case there are some conflicting issues with OS/permission issues)

                       

                      The 'Properties' snapshot attached in above post is shown when you right click the 'PhotoshopElementsOrganizer.exe' (located at C:\Program Files (x86)\Adobe\Elements 11 Organizer on x64 systems) from your windows explorer. If you are unable to find the option, could you please attach the 'properties' snapshot of your system.

                       

                      ~Andromeda

                      • 8. Re: Sharing by Photo Mail - no longer works and programme closes.
                        andaleebfatima1 Adobe Employee

                        So the issue has now changed to 'Not able to launch and work on Organizer' right?

                         

                        Please try launching Organizer keeping 'Shift' key pressed, create a new catalog and then see if it launches?

                         

                        Thanks

                        Andaleeb

                        • 9. Re: Sharing by Photo Mail - no longer works and programme closes.
                          Terry S B Community Member

                          Thanks once again for your time.

                           

                          Have now tracked down the Properties box and run the programme in Compatibility mode for XP (Service Pack 2).

                           

                          (Had not spotted the Properties item at bottom of the final menu) !

                           

                          And it appears to have resolved the issue - managed to send a Photo Mail successfully.

                           

                          But will not celebrate too soon, as this happened earlier in the process - but problem then re occurred when I started up computer next day.

                           

                          But, fingers crossed, for succesful conclusion this time.

                           

                          (Will diary to post further confirmation anmd mark as correct if still OK in perhaps seven days time!)

                           

                          Thanks also to andaleebfatima - though I tried that suggestion with no result.