See if resetting the preferences helps:
- Close Elements.
- Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
- Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
When I open to the welcome screen, I see at the botton left it says welcome and when you click on that I see editor but nothing happens when I hold down ctrl altshift and then click on editor. I'm i doing something wrong
Well seriously i haven't seen PSE 5 Welcome Screen, so not able to follow what you have written.
But you can do one thing. Go to this folder:
C:\Program Files (x86)\Adobe\Photoshop Elements 5
Press Ctrl + Alt +Shift keys and double click on this file. It will launch the Preference reset dialog box.
Other thing you can try is right click on this file and select "Run as Administrtaor".
See if any of the solution works.
This is the thrid time to contact you, with the problem I'm having with elements 5.0. My program will not save to jpeg any longer. I have reloaded the program manytimes and nothing has happen to change. the last person that helped me said to Go to this folder C:\Program File (x86)\Adobe\Photoshop Elements 5. Find the Photoshop Elements Editor.exe and do the following press ctrlaltshif and double click this file and it will launch the Preference reset dialog box. I can not figure out how to find the file. Can you please help me. I'm not very good at finding tech thing on the computer. I have clicked on EDit and went to prefernces but could not find this file. Thanks
Thanks for your help but nothing happens when I follow your instruction and pictures. I give up
What system are you using e.g.
You should be able to find the exe (application file)
If the file appears near the top of the search results right-click on the name whilst holding down the three keys and choose Open.
Click Continue & Yes to delete settings.
Thank You for all your help. It working ok now
Glad to help.