Moving this discussion to the Adobe Digital Editions forum.
Have you been able to return books previously? Is this a eBook you have checked out from your library? How much time is remaining on the loan period?
Thank you for replying to my problem. I started with the program a year ago, and I have always been able to return books when I am done reading them. Yes, these are e-books from my public library. The book is to be returned by Dec. 1. I called and talk to one of the ladies at the library, and she said uninstall the program and download the updated version, which I did. And I still can not return the book I have. Thanks nickiedog
Lots of people figure that the program isn't working when something doesn't
function 'as it should' (notice I put those words in quotes). They then
tell you to reinstall the program. That's not necessarily going to change
anything. If the program stops working, then reinstallation might fix the
issue. However, when a program gives you a message, or displays/doesn't
display data, then it's doing its job with what it has to work with. If
you reinstall, most of the time nothing will change - and that's what's
happening here if I understand you correctly. If so, then ADE is working
correctly with the data it has.
My guess here is that something is wrong with the loan token that was
appended to the ebook by the library. It's not giving you the option to
return the ebook, and that could be because the loan token was set up
without a return date. Not to worry, though, because the ebook's loan
period should expire and then you won't have to return it anyway. The
thought behind the process is that the library is trying to regulate how
long an ebook is out there.
Hope this helps!
You are only allowed to download 3 books at a time. If you read them before they need to be returned, you can't check anything out until the library until loan expires.
I would agree with Frustrated in AZ's analysis of the situation. Uninstalling and reinstalling Adobe Digital Editions is not going to affect this behavior.
Does your library refer you to a specific provider to obtain the eBook downloads? If so then I would recommend contacting the support offered on that page and let them know that you are experiencing this difficulty. They likely manage the copy of Adobe Content Server which is being used to host these files and should be able to correct this behavior.
The only thing I can think of is to contact the library and discuss why
your loaned ebooks don't work the way that they did before. I still think
that the library changed something, or the IT guys haven't set up the loan
how do I return downloadedook
Hello, did you ever get this problem sorted? I've got my full quota of library books and all of a sudden the 'return' option isn't hi-lighted. I'm going on holiday tomorrow and I have 8 days on some and 14 days on others. VERY FRUSTRATING! Added to this, I'm next in line for 2 books that I've been waiting a couple of months for
Have you ask his Library if have a Problem at moment with the Option? I has the same problem before because the Library has problem with this.
Hi, sorry not to have replied to you, not being rude, I was out of the country without internet. Thanks for your suggestion. I'll try to contact them on Monday although with library cut backs I'm not sure who deals with ebooks at the moment
I had the same problem, I finally tried right clicking on the book in my Adobe library, and there it shows a return item option.
I had the same problem until I realized a subtle requirement before clicking on Return Borrowed Item.
You first have to select (click on) a particular book to highlight it.
After a particular book is selected, you can now right click on it and then click on Return Borrowed Item.
Adobe has unfortunately made it possible to click on Return Borrowed Item before selecting the book, in which case the software just does nothing and the user is baffled.
Adobe: please make this more user friendly! While you are at it, please fix the baffling authorization problems!