5 Replies Latest reply on Nov 27, 2012 9:37 AM by Mutant Pixel

    Can't open AEP file, crashes AE 6 with error messages...

    MutantPixelXXX

      I've been rendering a 3D scene for a few weeks and got all the final frames finished on Thanksgiving. I've been composing them all weekend and one particular file I had all put together and then saved it and closed it and tried to open it Adobe Media Encoder to make a final video to send off to the client. Encoder repeatedly would hang at 100% opening the file, so I decided to open up AE again to see what was up and sure enought the file itself wouldnt open anymore. I get the error message [After Effects error: crash occurred while envoking effect plug-in "Auto Level"] and then [After Effects error: Crash in progress. Last logged message was:<3376> <Dynamic Link> <5> C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe]. Then it crashes completely and asks if I want to save the file. Of course the resulting saved file is only a fraction of the oriiginal file size and doesnt open either. I tried emptying the cache files and turning on caps lock, tried to import the file into a new project and even place it on the Premiere timeline. No dice, nothing I know seems to work. I'd really rather not have to redo the 10+ hours I spent composing all those layers and re-adding back all the effects work. I can see all my compositions in the background while its crashing (which just pains me). Any way I could get my file back into a useable state?? Wouldn't care if I needed to re-do some of it, but deadline is approaching fast and I just can't be spending all the time to redo this one scene.

       

      I'm on a 6core i7 PC, Win7 64bit OS with 32Gb of Ram and an Nvidia 670GTX 2Gb video card , 2 internal SSDs set as RAID for the boot drive. Of course this is all in After Effects CS6 from the master collection. Everything is latest driver as of 4 weeks ago when I started all of this (brand new machine!). I am composing 16bit PNG image sequences, and adding standard color corrections and image tuning, as well as a pass in Red Giant Looks, Re:visions Reel Smart Motion Blur and Video CoPilots Optical Flares.

        • 1. Re: Can't open AEP file, crashes AE 6 with error messages...
          Mylenium Most Valuable Participant

          Offline the footages by temporarily renaming the folders, then try to open the project and step by step replace the footage. Also verify the footage files. Sounds like one of your PNGs could be damaged and Auto_levels' temporal logic may frown on that. You should also try opening the project on another machine. There's tons of hardware acceleration involved in your setup and the project may open just fine on a machine that doesn't support any of that because of its limited graphics hardware...

           

          Mylenium

          • 2. Re: Can't open AEP file, crashes AE 6 with error messages...
            Mutant Pixel

            For some reason I decided to try this out on another machine. I installed AE on a separate system and luckily the file opened there just fine (albeit without the 32Gb of image sequences). I was able to remove the offending layers with the auto levels applied to them and then resave as a new version, that then would open back on my original system just fine (hooray!!). File has rendered without further issue - but of course I'm saving multiple versions now. Is there some issue with enabling the use of muti processors? The file started acting a little wacky after I enabled that (and I *think* that may have been the core of my problems ...maybe?). Anyone have thoughts on using multiple cores for rendering frames in AE??

            • 3. Re: Can't open AEP file, crashes AE 6 with error messages...
              Dave LaRonde Level 6

              Anyone have thoughts on using multiple cores for rendering frames in AE??

               

              It's often overrated, and depending on the amount of RAM and the AE settings, useless.

              • 4. Re: Can't open AEP file, crashes AE 6 with error messages...
                Mylenium Most Valuable Participant

                What Dave said. MP is hopelessly overrated. Sometimes it works splendidly on simple projects, most of the time not so much when you throw halfway complex stuff at it. In your case it would have been quietly disabled behind your back, anyways (read this for reference: After Effects Help | Memory and storage), but with AE anything is possible. I suspect that a conflict between hardware acceleration features for another effect or footage decoding made things go boom in your case, but without knowing al lthe details, it's impossible to tell what exactly caused the breakdown.

                 

                Mylenium

                • 5. Re: Can't open AEP file, crashes AE 6 with error messages...
                  Mutant Pixel Level 1

                  How dissapointing to find out that AE can't really take advantage of all those processor cores. Well, at least this will help\ in the future, I'll make sure to steer clear of the MP stuff in AE. Thanks for the help and info, really appreciated Mylenium and Dave.

                  -Mutant Pixel