4 Replies Latest reply on Dec 2, 2012 3:34 PM by ssprengel

    Can not update to Adobe Camera Raw 7.2

    wrgould

      I have been unable to update to ACR 7.2 from ACR  7.1.0.354.  When I run  Help > Updates... in Photoshop CS6 I get a message that say "Your applications are all up-to-date as checked: less than a minute ago." Any idaea whats wrong? I have tried to do this update in both photoshop and bridge.

       

      Basic info:

       

      Running Windows 7 (64bit), 8 Gb of Ram with 1 Tb hard drive.

      "Updates" preferences set to update Bridge CS6 (32 & 64Bit), Extension Manager CS6, Photoshop CS6 (32 & 64bit), and Camera Raw 7.

      Also run Lightroom 4.2

        • 1. Re: Can not update to Adobe Camera Raw 7.2
          Noel Carboni Level 7

          Check the size/date of the Camera Raw plug-in files you see in the following folders.  Which of my files do yours match?

           

          32 bit:

           

          C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS6\File Formats>dir

           

          Volume in drive C is C - NoelC4 SSD
          Volume Serial Number is 00ED-C11E

          Directory of C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS6\File Formats

           

          11/09/2012  07:42 AM    <DIR>          .
          11/09/2012  07:42 AM    <DIR>          ..
          02/09/2012  03:20 AM        20,904,304 Camera Raw.8bi
          02/09/2012  03:20 AM        20,904,304 Camera Raw.8bi_7.0
          05/16/2012  09:37 AM        22,285,208 Camera Raw.8bi_7.1
          04/24/2012  11:22 PM        21,053,808 Camera Raw.8bi_7.1RC
          09/19/2012  02:15 PM        21,372,504 Camera Raw.8bi_7.2
          08/27/2012  11:13 PM        21,364,416 Camera Raw.8bi_7.2RC
          11/09/2012  07:42 AM        21,678,744 Camera Raw.8bi_7.3RC
                         7 File(s)    149,563,288 bytes

           

           

          64 bit:

           

          C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats>dir


          Volume in drive C is C - NoelC4 SSD
          Volume Serial Number is 00ED-C11E

          Directory of C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats

           

          11/09/2012  07:40 AM    <DIR>          .
          11/09/2012  07:40 AM    <DIR>          ..
          02/09/2012  04:02 AM        23,220,080 Camera Raw.8bi
          02/09/2012  04:02 AM        23,220,080 Camera Raw.8bi_7.0
          05/16/2012  10:05 AM        24,639,896 Camera Raw.8bi_7.1
          04/25/2012  12:25 AM        23,401,328 Camera Raw.8bi_7.1RC
          09/19/2012  02:15 PM        23,786,584 Camera Raw.8bi_7.2
          08/27/2012  11:11 PM        23,777,984 Camera Raw.8bi_7.2RC
          11/09/2012  07:39 AM        24,083,096 Camera Raw.8bi_7.3RC
                         7 File(s)    166,129,048 bytes

           

           

          Do you have Camera Raw.8bi in any places on your system other than in the two shown above?

           

           

           

          -Noel

          • 2. Re: Can not update to Adobe Camera Raw 7.2
            wrgould Level 1

            UPDATE: I finally got a response from Adobe about this issue. According to their customer support, the reason that I could not update to ARC7.2 through the updater is because that update is not available through the updater - even though everything I've read indicates that that is how you are supposed to do the update.  I'm not sure I believe them, because the forum would have been flooded with people in the same situation I found myself in - surely I wasn't the first - and it doesn't appear to have been..

             

            Anyway the problem is solved, for now. They provided me with a link to an updater which worked flawlessly -well... that is, once they sent me the windows version.

             

            I'm not holding my breath that there isn't a problem with the updater - I guess we'll see the next time there's an update available.

            • 3. Re: Can not update to Adobe Camera Raw 7.2
              wrgould Level 1

              The only files that shows up in either/both directories you listed is:

               

              Camera Raw      9/19/2012 4:15pm        8bi        23,230kb

               

              A search revealed no other Camera Raw.8bi files in the system - assuming I did the search correctly.

               

              I was able to do an update, just not through the updater.  (See my Dec. 2 2012 12:46 PM post)  If you have any further input, please feel free to post your thoughts.

              • 4. Re: Can not update to Adobe Camera Raw 7.2
                ssprengel Adobe Community Professional & MVP

                What link did they provide you?