29 Replies Latest reply on Jan 14, 2013 10:14 PM by ukgaurav
      • 1. Re: Elements 11 organizer stops working
        hatstead Adobe Community Professional

        What happened? Can you give us more information? Windows or Mac? Any error messages?

        • 2. Re: Elements 11 organizer stops working
          organizer start Level 1

          I´m running a PC/windows 7. The message is (in swedish)

           

           

           

           

           

          = Elements 11 Organizer har terminated…(something like that)

           

           

           

          Here is the system information:

           

          Adobe Photoshop Elements version: 11.0 (11.0 (20120922.r.32287)) x32

           

          Operativsystem: Windows 7 32 bitar

           

          Version: 6.1 Service Pack 1

           

          Systemarkitektur: AMD Datorfamilj:6, Modell:8, Version:1 med MMX, SSE-heltal, SSE FP

           

          Antal fysiska processorer: 1

           

          Processorhastighet: 1997 MHz

           

          Inbyggt minne: 1023 MB

           

          Ledigt minne: 128 MB

           

          Minne tillgängligt för Photoshop Elements: 706 MB

           

          Minne som används av Photoshop Elements: 70 %

           

          Plattstorlek för bild: 132K

           

          Bildcache-nivåer: 6

           

          Visa: 1

           

          Visa gränser:=  överst: 0 till vänster: 0, nederst: 1024 till höger: 1280

           

          Grafikkortsnummer: 1

           

          Grafikkort: NVIDIA GeForce 6200 

           

          Drivrutinsversion: 8.17.12.9610

           

          Datum för drivrutin: 20120229000000.000000-000

           

          Grafikkortsdrivrutin: nvd3dum.dll

           

          Grafikläge: 1280 x 1024 x 4294967296 colors

           

          Grafikkortets namn: NVIDIA GeForce 6200 

           

          Grafikkortsminne: 512 MB

           

          Programmapp: C:\Program Files\Adobe\Photoshop Elements 11\

           

          Tillfällig filsökväg: C:\Users\Nisse\AppData\Local\Temp\

           

          Photoshop Elements virtuella minne har asynkron I/O aktiverad

           

          Volym(er) för virtuellt minne:

           

            D:\, 19,7G,797,6M GB, 3,4 GB ledigt

           

            C:\, 465,7G,403,6G GB, 3,4 GB ledigt

           

          Mappen Nödvändiga plugin-program: C:\Program Files\Adobe\Photoshop Elements 11\Required\

           

          Primär mapp för plug-in-program: C:\Program Files\Adobe\Photoshop Elements 11\Plug-Ins\

           

          Mappen Extra plug-ins: inte angivet

           

           

           

          Installerade komponenter:

           

             ACE.dll   ACE 2011/03/29-16:11:44   63.457850   63.457850

           

             adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786

           

             AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

           

             AdobeOwl.dll   Adobe Owl 2012/06/20-18:39:56   4.1.9   78.509892

           

             AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

           

             AdobePDFL.dll   PDFL 2011/03/29-16:11:44   63.378681   63.378681

           

             AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

           

             AdobeXMP.dll   Adobe XMP Core 2010/10/12-08:45:30   63.139439   63.139439

           

             AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

           

             adobe_caps.dll   Adobe CAPS   4,0,42,0  

           

             Adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

           

             AGM.dll   AGM 2011/03/29-16:11:44   63.457850   63.457850

           

             ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

           

             aif_core.dll   AIF   3.0   1.486530

           

             aif_ogl.dll   AIF   3.0   1.486530

           

             amtlib.dll   AMTLib   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

           

             amtservices.dll   AMTServices   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

           

             ARE.dll   ARE 2011/03/29-16:11:44   63.457850   63.457850

           

             asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

           

             AXE8SharedExpat.dll   AXE8SharedExpat   3.3   49.279053

           

             AXEDOMCore.dll   AXEDOMCore   3.3   49.279053

           

             AXSLE.dll   AXSLE   3.3   49.279053

           

             Bib.dll   BIB 2011/03/29-16:11:44   63.457850   63.457850

           

             BIBUtils.dll   BIBUtils 2011/03/29-16:11:44   63.457850   63.457850

           

             boost_threads.dll   DVA Product   5.0.0  

           

             cg.dll   NVIDIA Cg Runtime   2.0.0015  

           

             cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

           

             CoolType.dll   CoolType 2011/03/29-16:11:44   63.457850   63.457850

           

             data_flow.dll   AIF   3.0   1.486530

           

             dvaadameve.dll   DVA Product   5.0.0  

           

             dvacore.dll   DVA Product   5.0.0  

           

             dvaui.dll   DVA Product   5.0.0  

           

             ems.dll   Elements Organizer   11.0  

           

             ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205

           

             FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

           

             FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

           

             filter_graph.dll   AIF   3.0   1.486530

           

             hydra_filters.dll   AIF   3.0   1.486530

           

             icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

           

             icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

           

             image_compiler.dll   AIF   3.0   1.486530

           

             image_flow.dll   AIF   3.0   1.486530

           

             image_runtime.dll   AIF   3.0   1.486530

           

             JP2KLib.dll   JP2KLib 2011/03/29-16:11:44   63.196876   63.196876

           

             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

           

             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

           

             LogSession.dll   LogSession   2.1.2.1640  

           

             MPS.dll   MPS 2011/05/24-09:45:42   63.464027   63.464027

           

             MSVCP100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  

           

             MSVCP71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

           

             MSVCR100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  

           

             MSVCR71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

           

             pdfsettings.dll   Adobe PDFSettings   1.04  

           

             Photoshop.dll   Adobe Photoshop Elements Editor   11.0  

           

             platform.DLL   Adobe Help System   1, 0, 0, 1  

           

             Plugin.dll   Adobe Photoshop Elements Editor   11.0  

           

             PSArt.dll   Adobe Photoshop Elements Editor   11.0  

           

             PSViews.dll   Adobe Photoshop Elements Editor   11.0  

           

             ScCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205

           

             shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

           

             Tbb.dll   Intel(R) Threading Building Blocks for Windows   2, 2, 2009, 1011  

           

             updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15

           

             WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423

           

           

           

           

           

          / Nils Hägglund

           

          Från: hatstead forums_noreply@adobe.com

          Skickat: den 26 november 2012 17:50

          Till: organizer start

          Ämne: Elements 11 organizer stops working

           

           

           

           

           

          Re: Elements 11 organizer stops working

           

           

          created by hatstead <http://forums.adobe.com/people/hatstead>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4874497#4874497

          • 3. Re: Elements 11 organizer stops working
            ukgaurav Adobe Employee

            Start PSE to get to the Welcome screen.

            Hold down the Ctrl, Alt, and Shift keys and click Organize. Keep holding down the keys until you see the Catalog window.

            Select your catalog and click Repair.  Select “repair anyway” even if PSE doesn’t find problems.

             

            Then for good measure, click Optimize.

                   

            If repairing resolves your issue then fine else repeat the above steps, but click New to create a new catalog.  If you’re able to import photos into the new catalog and the Organizer works fine, then problem can be old catalog.

             

            Check for Task Manager and end the "ElementsAutoAnalyzer.exe" file and then try.

             

            Thanks

            • 4. Re: Elements 11 organizer stops working
              organizer start Level 1

              I have tried to follow your instructions.

               

              Before I get the Catalog window I get a question “ Do you want to delete the config file for Elements Organizer” (my translation from Swedish) .  I tried both alternatives (Yes/No)

               

               

               

              My catalog is new from the beginning. This is the first installation on my PC of Elements.

               

               

               

              Summery: I have followed your instructions but the problem remains.

               

              Thanks

               

               

               

               

               

              Från: ukgaurav forums_noreply@adobe.com

              Skickat: den 27 november 2012 06:56

              Till: organizer start

              Ämne: Elements 11 organizer stops working

               

               

               

               

               

              Re: Elements 11 organizer stops working

               

               

              created by ukgaurav <http://forums.adobe.com/people/ukgaurav>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4876425#4876425

              • 5. Re: Elements 11 organizer stops working
                ukgaurav Adobe Employee

                The catalog window will appear when you click Shift from welcome screen while clicking Organize.

                 

                Try above steps except that press Shift key.

                • 6. Re: Elements 11 organizer stops working
                  organizer start Level 1

                  The problem remains. ElementsAutoAnalyzer.exe is not running.

                   

                  /N H

                   

                   

                   

                  Från: ukgaurav forums_noreply@adobe.com

                  Skickat: den 27 november 2012 10:33

                  Till: organizer start

                  Ämne: Elements 11 organizer stops working

                   

                   

                   

                   

                   

                  Re: Elements 11 organizer stops working

                   

                   

                  created by ukgaurav <http://forums.adobe.com/people/ukgaurav>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4876665#4876665

                  • 7. Re: Elements 11 organizer stops working
                    andaleebfatima1 Adobe Employee

                    Hi,

                     

                    Try launching Organizer directly from the exe with Admin rights.

                     

                    If this doesn't work, hold down shift key and then launch Organizer. Create a new catalog through the catalog manager dialog and see if the crash happens?

                     

                    Just to confirm, is Organizer or Editor crashing?

                    Since the error message you wrote in your second last post appears when you launch Editor holding down Ctrl Sift Alt keys.


                    Thanks

                    Andaleeb

                    • 8. Re: Elements 11 organizer stops working
                      organizer start Level 1

                      Launching the ….organizer.exe directly gave the same result – organizer crash

                       

                       

                       

                      Created a new catalog - same result – organizer crash

                       

                       

                       

                      /N H

                       

                       

                       

                      Från: andaleebfatima1 forums_noreply@adobe.com

                      Skickat: den 27 november 2012 11:33

                      Till: organizer start

                      Ämne: Elements 11 organizer stops working

                       

                       

                       

                       

                       

                      Re: Elements 11 organizer stops working

                       

                       

                      created by andaleebfatima1 <http://forums.adobe.com/people/andaleebfatima1>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4876729#4876729

                      • 9. Re: Elements 11 organizer stops working
                        organizer start Level 1

                        I have reinstalled the program but the problem remains!

                         

                        / NH

                         

                         

                         

                        Från: andaleebfatima1 forums_noreply@adobe.com

                        Skickat: den 27 november 2012 11:33

                        Till: organizer start

                        Ämne: Elements 11 organizer stops working

                         

                         

                         

                         

                         

                        Re: Elements 11 organizer stops working

                         

                         

                        created by andaleebfatima1 <http://forums.adobe.com/people/andaleebfatima1>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4876729#4876729

                        • 10. Re: Elements 11 organizer stops working
                          ukgaurav Adobe Employee

                          Can you check if you have any anti virus software insatlled that might be blocking the exe of program? Try disabling it for a moment and try launching Organizer exe

                          • 11. Re: Elements 11 organizer stops working
                            organizer start Level 1

                            I switched off my virus software. Still the same problem.

                             

                            I also tried to use the editor. Using the “redeye reduction “ gave the same result “Elements 11 Editor (not sure if that was the word) has stopped working” !

                             

                             

                             

                            Från: ukgaurav forums_noreply@adobe.com

                            Skickat: den 28 november 2012 07:30

                            Till: organizer start

                            Ämne: Elements 11 organizer stops working

                             

                             

                             

                             

                             

                            Re: Elements 11 organizer stops working

                             

                             

                            created by ukgaurav <http://forums.adobe.com/people/ukgaurav>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4879533#4879533

                            • 12. Re: Elements 11 organizer stops working
                              andaleebfatima1 Adobe Employee

                              If it used to work fine for you earlier, have you installed some third party driver like Topaz, Nic, recently?

                               

                              Thanks

                              Andaleeb

                              • 13. Re: Elements 11 organizer stops working
                                organizer start Level 1

                                No it has never worked. I installed it on my PC for the first time some days ago. / N H

                                 

                                 

                                 

                                Från: andaleebfatima1 forums_noreply@adobe.com

                                Skickat: den 28 november 2012 13:10

                                Till: organizer start

                                Ämne: Elements 11 organizer stops working

                                 

                                 

                                 

                                 

                                 

                                Re: Elements 11 organizer stops working

                                 

                                 

                                created by andaleebfatima1 <http://forums.adobe.com/people/andaleebfatima1>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4879899#4879899

                                • 14. Re: Elements 11 organizer stops working
                                  andaleebfatima1 Adobe Employee

                                  Have you installed PSE in admin account?

                                   

                                  If yes, please try-

                                  Renaming the following folders and then launch the application :-

                                  1) Online Services

                                  2) Elements Organizer

                                   

                                  These folders are present at :- C:\Users\<current user>\AppData\Roaming\Adobe

                                   

                                  If no, please try uninstall and re-install this time, in Admin account for your system. A system restart between uninstall and install is recommended.\

                                   

                                  Thanks

                                  Andaleeb

                                  • 15. Re: Elements 11 organizer stops working
                                    Mortimeister

                                    I am having a very similar problem. I have upgraded from PSE9 to PSE11. If I try to run Organizer, either directly or from the Welcome screen, I get the blue credits block for Organizer displayed. I see the message "Plug-ins initializing" very briefly and then nothing. If I click on the blue credits block it goes very pale blue. If I click again I get the message "Elements 11 Organizer has stopped working". I have tried all of the actions you list above and nothing makes it work. I have uninstalled and reinstalled several times but it still does not work. I can revert to PSE9 and that works but having paid for PSE11 I'd like both Organizer and Editor to work.

                                    I can supply a dump file if it would help.

                                     

                                    Thank you.

                                     

                                    Ian

                                    • 16. Re: Elements 11 organizer stops working
                                      andaleebfatima1 Adobe Employee

                                      Which OS are you on?

                                       

                                      Did you try resetting Organizer preferences?

                                       

                                      Thanks

                                      Andaleeb

                                      • 17. Re: Elements 11 organizer stops working
                                        organizer start Level 1

                                        I can describe my problems and workarounds like this,

                                         

                                         

                                         

                                        Summery

                                         

                                        1 Organizer crasches after programstart

                                         

                                        Workaround: In the meny Editing/Preferences/mediaanalyze I uncheck all checkboxes

                                         

                                        2 Elements 11 crasches (editing)  when I select Improve/Automatic correction of red eyes

                                         

                                        Workaround: do the correction via a manual method

                                         

                                        3 Organizer chrasches  when using the Import/Files and Folders where  där Correction of red eyes is ”checked”

                                         

                                        Workaround: uncheck correction of red eye

                                         

                                         

                                         

                                        My PC is running Windows 7.

                                         

                                         

                                         

                                        /Suranisse

                                         

                                         

                                         

                                         

                                         

                                        Från: Mortimeister forums_noreply@adobe.com

                                        Skickat: den 5 januari 2013 16:22

                                        Till: organizer start

                                        Ämne: Elements 11 organizer stops working

                                         

                                         

                                         

                                         

                                         

                                        Re: Elements 11 organizer stops working

                                         

                                         

                                        created by Mortimeister <http://forums.adobe.com/people/Mortimeister>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4970119#4970119

                                        • 18. Re: Elements 11 organizer stops working
                                          organizer start Level 1

                                          It´s Windows 7 !

                                           

                                          See also my summery above.

                                           

                                          /Suranisse

                                           

                                           

                                           

                                          Från: andaleebfatima1 forums_noreply@adobe.com

                                          Skickat: den 7 januari 2013 06:34

                                          Till: organizer start

                                          Ämne: Elements 11 organizer stops working

                                           

                                           

                                           

                                           

                                           

                                          Re: Elements 11 organizer stops working

                                           

                                           

                                          created by andaleebfatima1 <http://forums.adobe.com/people/andaleebfatima1>  in Photoshop Elements - View the full discussion <http://forums.adobe.com/message/4973448#4973448

                                          • 19. Re: Elements 11 organizer stops working
                                            ukgaurav Adobe Employee

                                            Let me try to address the editor crash first which is there on the red eye. Try this:

                                             

                                            1. Close Elements.

                                            2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

                                            3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

                                             

                                            If issue is still there then try with some other file which actually has red eye in it. If still crashes then share the file info (format/type, size, taken from etc.).

                                            • 20. Re: Elements 11 organizer stops working
                                              andaleebfatima1 Adobe Employee

                                              0. Keep all background processes closed through your workaround 1.

                                              1. Please try catalog repair and optimize once. To do so, click File >> Catalog >> Choose your catalog and do repair and optimize.

                                              2. Close EO and relaunch and do red-eye fix. Let's see if the crash still happens.

                                               

                                              I have a few more suggestions but it's good to go slow and resolve the issue with less extreme measures..

                                               

                                              Thanks

                                              Andaleeb

                                              • 21. Re: Elements 11 organizer stops working
                                                Mortimeister Level 1

                                                I'm on Windows 7.

                                                 

                                                I have tried holding Ctrl-Alt-Shift when launching PSE11. I get the Organizer/Editor screen and select Organizer. I get the question about deleting the config file (I guess this is resetting preferences) and I click on "Yes". Then I get the blue credits screen, the message that Plugins are initialising and then nothing.

                                                 

                                                Thanks,

                                                 

                                                Ian.

                                                • 22. Re: Elements 11 organizer stops working
                                                  ukgaurav Adobe Employee

                                                  Hi Ian,

                                                   

                                                  Can you repeat this with Editor and see if your Editor issue resolves if you have any?

                                                   

                                                  -Garry

                                                  • 23. Re: Elements 11 organizer stops working
                                                    Mortimeister Level 1

                                                    Hi Garry,

                                                     

                                                    I tried this with Editor. I got the question asking if I wanted to delete settings. I said yes. Editor then loaded. I haven't had any problems with Editor but I thought it was worth trying.

                                                     

                                                    I tried it again with Organizer. I deleted settings and then the blue credits panel came up. Activity stopped after "Installing Plug-Ins" and hasn't started yet.

                                                     

                                                    Thanks anyway. Does anyone have any other ideas?

                                                     

                                                    Ian.

                                                    • 24. Re: Elements 11 organizer stops working
                                                      ukgaurav Adobe Employee

                                                      Glad you got Editor working. Now let`s try to check why is Organizer is still causing trouble for you. Seeing your last reply it seems there is some plugin(s) installed along with application which migh be a cause of issue. try this:

                                                       

                                                      Close the Elements Organizer, check if you have any third-party plug-ins (which you bought and are using along with PSE like OnOne, Topaz, Nik etc.) installed here:

                                                       

                                                      - C:/Program Files/Adobe/Photoshop Elements 11/Plug-Ins

                                                      - C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\Plug-Ins

                                                       

                                                      For some time remove these and copy it in some other folder on your desktop or somewhere outside C:/Program Files/Adobe/Photoshop Elements 11

                                                       

                                                      Now restart the Organizer.

                                                      There is help link to guide you here on all the troubleshooting steps which might cause this to happen. Please review if issue is not yet resolved
                                                      Thanks,
                                                      Garry
                                                      • 25. Re: Elements 11 organizer stops working
                                                        andaleebfatima1 Adobe Employee

                                                        Do you have NIK or TOPAZ installed on your system? If yes, please try disabling them for a while and then load Organizer.

                                                         

                                                        Thanks

                                                        Andaleeb

                                                        • 26. Re: Elements 11 organizer stops working
                                                          Mortimeister Level 1

                                                          Hi Andaleeb,

                                                           

                                                          No, I don't have either NIK or Topaz.

                                                           

                                                          Thanks,

                                                           

                                                          Ian.

                                                          • 27. Re: Elements 11 organizer stops working
                                                            andaleebfatima1 Adobe Employee

                                                            Do you have Roboform installed on this system?

                                                             

                                                            Thanks

                                                            Andaleeb

                                                            • 28. Re: Elements 11 organizer stops working
                                                              Mortimeister Level 1

                                                              No, I don't have Roboform either.

                                                               

                                                              Thanks,

                                                               

                                                              Ian.

                                                              • 29. Re: Elements 11 organizer stops working
                                                                ukgaurav Adobe Employee

                                                                Try this to skip loading third party plugins:

                                                                 

                                                                1. Close Elements.

                                                                2. Launch the Photoshop Elements Welcome Screen and Shift as you click Editor.

                                                                3. Continue to hold the keys until you see a message box confirming to skip loading third party plugins. Click Yes. This would launch Editor.

                                                                4) Now try clicking on Organizer button from bottom action bar of Editor and see if Organizer is launched.