2 Replies Latest reply on Nov 27, 2012 11:00 AM by the_wine_snob

    Difficulty installing premier elements 10


      Using for first time. Downloaded music and other data for program. Hit organize and ran 30 min slowly getting to 100%, then said "encountered a problem and had to shut down" - twice. Now when I open it is "gathering user information" over 40 min. What  to do?