6 Replies Latest reply on Mar 22, 2013 10:57 AM by JoeF11

    ADE 2.0 always crashes

    markcarrara_from_NM Level 1

      Unlike many posts I am able to install ADE 2.0 on a Windows 7 32 bit computer with all updates.  However whenever I try to run it opens but any click will crash the program.I have uninstalled and reinstalled and still get the same crash.

        • 1. Re: ADE 2.0 always crashes
          Jeff A Wright Adobe Employee

          Moving this discussion to the Adobe Digital Editions forum.

           

          Do you receive any specific error messages when Adobe Digital Editions 2.0 crashes?  What have you tried so far to resolve your difficulties?

          • 2. Re: ADE 2.0 always crashes
            hugojmcp

            Same here. ADE 2.0 keeps crashing with Win 7 Enterprise 32 bits. No specific error message. Tried uninstall and reinstall. Tried download exe with another browser. Tried click under properties under the general tab unblock button next to security. Nothing seems to work. Please advise. Appreciate help.

            • 3. Re: ADE 2.0 always crashes
              Jeff A Wright Adobe Employee

              Adobe Digital Editions is a fairly simple application.  Did you have it working previously on this computer?  If so what changed?  Have you tried booting into selective start up with your start up items and third party services disabled?

              • 4. Re: ADE 2.0 always crashes
                markcarrara_from_NM Level 1

                I am installing it on a new computer.  Our old computer had version 1.7 and we never had issues.  When ADE crashes it asks to send an error report to Microsoft.  Would a screenshot of the error report be of any help?

                • 5. Re: ADE 2.0 always crashes
                  Frustrated in AZ Level 4

                  What we see on the screen can be misleading.  If an error report is being

                  sent to Microsoft, it usually means that some parameters associated with

                  the application have caused a failure.  This can be from the software being

                  run or from Windows if it's not updated to the 'proper' spec's (which is a

                  term for Microsoft goofs).  Can't tell which it is, but if you're not

                  getting any response from Microsoft after the error report, then it's most

                  likely to be parameters affecting ADE.  I'm assuming (dangerous) that

                  you're running Windows 7, and if so, then you may need to adjust its

                  parameters to let ADE access the Internet and download ebooks.

                  Unfortunately, I'm not a Win 7 expert, so I can't tell you exactly how to

                  check those parameters and reset them.

                   

                  ===========

                   

                  On Thu, Nov 29, 2012 at 7:32 PM, markcarrara_from_NM <

                  • 6. Re: ADE 2.0 always crashes
                    JoeF11

                    I also see this on XP.

                    My machine is a developer machine, so I get a dialog box from Windows which shows an exception and asks me if I want to start a debugger.

                    The exception is an ArgumentsOutofBoundsException.

                    THis looks like a Java or .Net exception. Is there a specific .Net version that is needed?

                    I need ADE 2.0 because it has support for the B&N Nook. The earlier versions don't.

                    Please fix this!