3 Replies Latest reply on Feb 2, 2016 10:57 AM by brendanp92667016

    twenty pages missing! images and text disappeared


      I've been working with ID every day for ten years and I've never seen anything like this. Currently using CS5.5 on Win 7.


      In a 150-page book, twenty-some pages in the middle have suddenly gone blank. No images, text, or master elements show up on the page - just white space surrounded by a humongous blank pasteboard. The links still show up in the links pallette, but they are marked with "PB" (pasteboard) instead of a page number. When I hit "go to link," it shows an empty, skewed graphic frame somewhere in a pasteboard but I can't do anything with it. When I try to draw a selection frame around the pasteboard area to "catch" any images lurking there--nothing.


      I tried exporting to .idml, which recovered the master page elements and a few of the captions and text boxes, but all graphics are still missing (although links still show up in the same way in palette.


      I am frantic - this was due to upload to printer today! I really don't want to have to trash and re-build those twenty-some pages...





        • 1. Re: twenty pages missing! images and text disappeared
          Peter Spier Most Valuable Participant (Moderator)

          .idml was probably your best hope inside ID. Can you select the objects by doing a select all? Not sure waht I would do after that, but it would maybe help us to narrow the problem. Also check to be sure the layer isn't locked, and that something unexpected hasn't found it's way into the file.


          Do you have a backup copy of the file? If not, you may need to weigh the cost of rebuilding against the cost of Markzware's recovery service (Bad InDesign or Quark File Recovery Submission Form). David Dilling from Markzware was offering forum users, on a trial basis, a discount on their first file recovery if they mentioned that they found the service here (link to this page), but I don't know if the offer is still valid.

          • 2. Re: twenty pages missing! images and text disappeared
            photolady61 Level 1

            Thanks Peter. The layer wasn't locked, and I was not able to select the objects. I found something even more strange: when I hit "go link" on one of the links on the corrupted pages, the X and Y coordinates, as well as the H and W, contained 10+ digit numbers (in front of the decimal.) I tried changing them back to something normal, but got an error message.


            I ended up "go to link"-ing and deleting all the bad links and re-creating those twenty pages, because it had to get in to the printer today. Fortunately I had made a PDF from the file a couple of days ago, so I at least had a visual reference from which to re-construct.


            Still a mystery, but I appreciate your response.

            • 3. Re: twenty pages missing! images and text disappeared

              Abobe is so remarkably out of control for the sake of making new money. These applications should be as dependable and simple as a hammer to use - instead, they tend to break or screw up our workloads if we make one false move. The company is so clueless about the suffering they impart to those of us who have to get projects done ontime and billed. It's a heartless monopoly.