2 Replies Latest reply on Nov 29, 2012 8:56 AM by CR_1

    Is it possible to get auto-sizing pop-ups created in RH9 to work in FireFox?

    CR_1

      I read in earlier posts that this problem was fixed in RH 7.02. However, I'm working in RoboHelp 9.02 but they're still not working.

        • 1. Re: Is it possible to get auto-sizing pop-ups created in RH9 to work in FireFox?
          Peter Grainge Adobe Community Professional (Moderator)

          They work OK for me. Try one of the sample projects or a new project to see if you have the same problem there.

           

          Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

           


          See www.grainge.org for RoboHelp and Authoring tips

           

           

          @petergrainge

          • 2. Re: Is it possible to get auto-sizing pop-ups created in RH9 to work in FireFox?
            CR_1 Level 1

            The Sample projects were great for testing purposes (they're much smaller and faster to generate!).  After playing around a bit, I discovered the root of our issue may be the fact that we've inserted multimedia in our auto-sizing pop-ups (.flv video files).  When we display the pop-ups in FireFox, they're so narrow that most of the video is cut off to the right.  When I tried replacing one of the video files with a static image, the pop-up did re-size itself properly and it showed the entire image. So it seems that auto-sizing pop-ups work in FireFox with text and graphics, but not necessarily with multi-media.

             

            To get around the issue, we've decided to display each of our videos in a new window (custom-sized pop-ups didn't work well either in cases where the help window was not maximized).  

             

            This issue doesn't seem to occur in IE. Auto-sizing pop-ups appear to re-size properly regardless of what they contain.