8 Replies Latest reply: Dec 12, 2012 2:09 PM by glenneowen RSS

    Project Manager fails to consolidate a project

    Kentfry

      When trying to trim a project, towards the end the error message "An unknown error occured during the Project Manager operation.  Please save your project and retry the operation". Of course, the advice causes the same outcome.  Windows 8 Pro.  CS6 Master Collection.

        • 1. Re: Project Manager fails to consolidate a project
          Jax24135 Community Member

          Ah, the indeterminate "something went wrong, but I can't say what" error message...

           

          Sorry, but there's no quick fix for this. I first got the error message when the Project Manager ran into a file it thought was corrupted (or just didn't like it), so instead of asking to skip (or automated skipping) it just shut down spitting out the error message, without leaving the attempted backup.

           

          How I found the problematic file (luckily, I had a short project):

           

          1. I 'Select All' in my main sequence

          2. Copy & Paste into a new "Untitled Project" timeline and tried to run the Project Manager

          3. If it resulted in an error I would delete the largest/longest clip and try the PM again...

          4. Repeat Step 3 until the PM is successful.

           

          5. Recall original project and make problematic file 'Offline'

          6. Run a successful PM instance

          7. Use Windows Explorer to manually copy over the problematic file into the Project Backup (the folder the PM created) folder.

          8. Relink problematic file.

           

          Not really practical, but the only way I know to find and work around the error message. For the record, nothing may be wrong with the file, the PM just wants to

           

          I'm sure others will chime in, hopefully Adobe will fix this issue soon. Project Manager is a great tool to have....when it works.

           

          Hope this helps!

           

          - Jax

           

          Windows 7 Ultimate

          Production Premium CS 5.5

          • 2. Re: Project Manager fails to consolidate a project
            glenneowen

            I have gone back and forth with this issue, talked to Adobe technical help, tried every possible work-around and nothing works and it seems no one knows has a solution.   This is a very important part of the production process. 

             

            ADOBE, shouldn't you guys be on top of this?  

            • 3. Re: Project Manager fails to consolidate a project
              Kevin-Monahan Adobe Employee

              Do you have enough physical drive space to handle the space for the new files? That's the first thing I'd look at. Since Premiere Pro won't consolidate media from Long GOP formats, you do need more room than usual.

              • 4. Re: Project Manager fails to consolidate a project
                glenneowen Community Member

                12 TB free.  I went through all the exercises with a very nice guy in India, who works for Adobe.  We did the whole hard drive thing, the re-install thing and the list goes on.  I'm not mad, just frustrated.  The Project manager worked in 5.5.  It doesn't in Cs6.  I have multiple projects going and I need to condense and archive them and this is what Project Manager should be able to easily do.  I would love to see a solution soon.

                 

                Thanks for your reply.

                • 5. Re: Project Manager fails to consolidate a project
                  lasvideo Community Member

                  What codec is your source media?

                  • 6. Re: Project Manager fails to consolidate a project
                    glenneowen Community Member

                    It is a variety.  Depends on the cameras we use, I have stills mixed in, etc. 

                    • 7. Re: Project Manager fails to consolidate a project
                      lasvideo Community Member

                      Well, as Kevin said, if you have h.264 files in the mix it will not trim those (due to long GOP structure issues). That may influence the whole process.

                      • 8. Re: Project Manager fails to consolidate a project
                        glenneowen Community Member

                        Again, in Cs5.5 there was never a problem.  Now in Cs6 there is.  On my side, nothing about the way I edit or what I use has changed.