2 Replies Latest reply: Dec 1, 2012 8:18 PM by davidthelibrarian RSS

    Adobe ID error must use "Adobe ID that hasn’t previously been used to authorize any other computer"

    davidthelibrarian

      I am doing some testing and screenshots for my public library right now. After upgrading from ADE 1.7 to 2.0 on an authorized machine, I pressed CTRL + SHIFT + D in order to deauthorize. I then attempted to add the exact same Adobe ID to the computer and a get this error message.

       

      "You can only authorize this computer with an Adobe ID that hasn’t previously been used to authorize any other computer or mobile devices. Please try again."

       

      This is bizzare and goes against my understanding of ADE. In 1.7, you could use the same Adobe ID on any combination of (6) device. This seems to be suggesting that my Adobe ID must be original each time one authorizes. My questions are:

       

      • Does this really mean one needs to make a new Adobe ID every time you use CTRL + SHIFT + D?
      • What happens to hold DRM ebooks on your computer that were tied to the Adobe ID that ADE 2.0 won't accept?

       

      If anyone has any insights on this, I'd love to hear them.