10 Replies Latest reply on Dec 3, 2012 2:55 PM by Steve Fairbairn

    Help! My Illustrator is killing me!

    Mr. Woot Level 1

      Several opererations in Illustrator CS5 are painfully slow including saving, printing, and switching to Photoshop after copying.


      Here's my sitch:

      Windows XP Professional SP3

      Desktop PC, Intel Core2 Quad CPU @ 2.33 GHz

      3GB RAM

      Lots of empty storage on three internal drives (including C drive).

      Adobe Design Premium CS5. All updates are current.

      No unusual problems with Acrobat, Photoshop, or InDesign.


      In a nutshell, this problem doesn’t occur if a file has only points, paths or type that I generated myself. However, if I open a raster image, paste type, or open vector art from an outside source, certain operations take a very long time, even though my files are typically small with few layers and no effects. In each case, the operation takes between 40 and 70 seconds. They include:

      • Opening the Illustrator Options (Save Preferences) dialog box. Again, file sizes are quite small. Once the dialog box opens, save times are normal.
      • Opening the Print dialog box. Once opened, Print times are normal.
      • Copying and pasting within Illustrator works fine but if, at any time, I try to switch over to Photoshop, both programs will be unresponsive for between 40 and 70 seconds, even if hours have elapsed beforehand.


      In dealing with this problem, I’ve tried resetting my preferences, as well as uninstalling and reinstalling Illustrator. Neither made any difference. I therefore seek your wisdom and pity.