8 Replies Latest reply: Dec 10, 2012 12:17 PM by adastrina RSS

    My file gets corrupted while editing it

    adastrina

      It happened already twice. I am working in one of my layers, I am changing the levels , the image in that layer gets black. I cant undo or go back in history. In the history pallette the original picture at the top goes black. If I try to save, all the layers get corrupted, with missing arbitrary squares in  all of them. The first time it happens the missing areas where white, the second time they change to black. The top picture in the history pallette maches the black or white color.

      The small picture in the icon in my desktop looks normal , but when open is tottally corrupted. If I have other files open, all of them get corrupted also if I tried to save.

        • 1. Re: HELP! file gets corrupted while I am working on them
          sudarshan.t Community Member

          Adastrina,

           

          We need more details please. What are you using - Photoshop (Standard or Extended) or Photoshop Elements? What version? What computer - Windows or Mac? What version?

           

          Also, if it is Photoshop, when something doesn't go right usually, the first thing you could try would be to clear your preferences: http://forums.adobe.com/thread/375776

           

          Try that and see if it works. If it is Photoshop Elements or if the preference trashing doesn't fix the issue, do post back so we could give you further advice.

           

          -ST

          • 2. Re: HELP! file gets corrupted while I am working on them
            adastrina Community Member

            Thank you so much for replying to me. I have Photoshop CS5, version 12.1 extended. I have been using this version for about a year. This is the first time it happen. I have a Mac OS 10.5. Following your instructions I just upgrade to 12.1.1 and just cleared my preferences.

            I read about the preferences, the behavior occured not with the tools, but when I tried to adjust the Levels. Moving the arrow left to right, the current layers gets all black. When this happen , I can't undo, or go back in history. Also try deleting that particular layer. The corruption is alredy done, till then everything looks fine, but if I save the file, when I re open , every layer is missing squares, the bottom layer is all blak or white, same with the top image  in history. And every layer is missing squares in a random patterns.

            Also I have photoshop installed in another identical Mac, same thing happen.(I was using the same files from my hard drive).

            I will keep working and see what happen, the episode occured about 2 weeks appart.

            A

            • 3. Re: HELP! file gets corrupted while I am working on them
              sudarshan.t Community Member

              So now has clearing the prefs fixed your issue or does it still persist?

               

              If it still persists, can you go to Help > System Info, copy & paste that here for us to review?

              • 4. Re: HELP! file gets corrupted while I am working on them
                adastrina Community Member

                Hello ST

                Everything seams to be working fine for now, I have also  turn of the GL option in the preference panel, but that changes some of the tools, like Rotate the image that I use a lot, so I will turn it on again today to see if it makes a difference.

                If there any sensitive info I should be aware before Copy Paste all my System Info here?

                I keep saving and saving just in case, I am paranoid now

                • 5. Re: HELP! file gets corrupted while I am working on them
                  sudarshan.t Community Member

                  Glad to hear that.

                   

                  Maybe when you turn on GL, you could work on a mock file (not a real work file!) so even if it crashes or gets corrupted, you're not at loss.

                   

                  System Info - No, there is no sensitive information there. You can feel safe about posting it here.

                   

                  -ST

                  • 6. Re: HELP! file gets corrupted while I am working on them
                    adastrina Community Member

                    More trouble

                    Now the wire behavior is happening in my layers selection, they are grey when selected instead of blue, so I can't work at all!

                    Thank you so much for follow my postings!! I am going crazy because my work depends on Photoshop!

                    Here is my system info, I have tried everything!, this latest  trouble are not affected by turning on and of the GL.

                    Can Adobe send you a virus? I used to have Abobe suit installed, from a previous Co I work for, but they didn't upgrade the license , I was not using the software but it was still installed in my HD. (I recieved a couple of messages from Adobe to let me know that the license was expired) but I didn't paid attention to it because I didn't used. I was using my license CS5 version.

                    I already uninstall that. The only other thing I did before all this started was buying Mac Keeper.

                    THANK YOU SO MUCH for all your help.

                    A

                    Adobe Photoshop Version: 12.1.1 (12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]) x64

                    Operating System: Mac OS 10.6.8

                    System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

                    Physical processor count: 2

                    Processor speed: 3060 MHz

                    Built-in memory: 4096 MB

                    Free memory: 1816 MB

                    Memory available to Photoshop: 3764 MB

                    Memory used by Photoshop: 88 %

                    Image tile size: 128K

                    Image cache levels: 5

                    OpenGL Drawing: Enabled.

                    OpenGL Drawing Mode: Basic

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: False.

                    OpenGL Crash File: Not Detected.

                    OpenGL Allow Old GPUs: Not Detected.

                    OpenGL Version: 2.1 NVIDIA-1.6.36

                    Video Card Vendor: NVIDIA Corporation

                    Video Card Renderer: NVIDIA GeForce GT 130 OpenGL Engine

                    Display: 1

                    Main Display

                    Display Depth:= 32

                    Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

                    Video Renderer ID: 16918027

                    Video Card Memory: 485 MB

                    Serial number:

                    Application folder: Macintosh HD:Applications:Adobe Photoshop CS5.1:

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      Macintosh HD, 931.2G, 783.1G free

                    Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS5.1:Plug-ins:

                    Additional Plug-ins folder: not set

                     

                     

                    Installed components:

                     

                     

                       adbeape.framework   adbeape   3.1.74.12761   64.452786

                       adobe_caps.framework   adobe_caps   4.0.42.0   1.242162

                       adobe_oobe_launcher.framework      2.0.0.36  

                       AdobeACE.framework   AdobeACE   2.16.36.12130   64.449933

                       AdobeAGM.framework   AdobeAGM   4.20.69.12130   64.449933

                       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.5.101.12636   64.436825

                       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.5.101.12636   64.436825

                       AdobeBIB.framework   AdobeBIB   1.2.02.12130   64.449933

                       AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   64.449933

                       AdobeCoolType.framework   AdobeCoolType   5.07.83.12130   64.449933

                       AdobeCrashReporter.framework   AdobeCrashReporter   5.5.20101001  

                       AdobeExtendScript.framework   AdobeExtendScript   4.1.28.12764   61.452840

                       adobejp2k.framework   AdobeJP2K   2.0.0.12130   64.181312

                       AdobeLinguistic.framework      11696  

                       AdobeMPS.framework   AdobeMPS   5.5.0.12130   64.450375

                       AdobeOwl.framework   AdobeOwl   3.0.93   61.433187

                       AdobeOwlCanvas.framework   AdobeOwlCanvas   3.0.68   61.2954

                       adobepdfl.framework   AdobePDFL   9.9.0.12130   64.341419

                       adobepdfsettings.framework   AdobePDFSettings   1.4  

                       AdobePIP.framework   AdobePIP   5.5.0.1265  

                       AdobeScCore.framework   AdobeScCore   4.1.28.12764   61.452840

                       AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

                       AdobeXMP.framework   AdobeXMPCore   64.140949   64.140949

                       AdobeXMPFiles.framework   AdobeXMPFiles   64.140949   64.140949

                       AdobeXMPScript.framework   AdobeXMPScript   64.140949   64.140949

                       aflame.framework   AFlame   1.0.44.12636   64.444140

                       aflamingo.framework   AFlamingo   2.1.103.12636   64.436825

                       ahclient.framework   ahclient   1.6.0.20  

                       aif_core.framework   AdobeAIF   2.0.00   53.419149

                       aif_ogl.framework   AdobeAIF   2.0.00   53.419149

                       AlignmentLib.framework   xcode   1.0.0.1  

                       amtlib.framework   amtlib   4.0.0.21  

                       amtservices.framework      4.0.0.21  

                       asneu.framework   AsnEndUser   1.7.0.1  

                       boost_threads.framework   boost_threads   5.0.0.0  

                       Cg.framework   NVIDIA Cg     

                       data_flow.framework   AdobeAIF   2.0.00   53.419149

                       dvaadameve.framework   dvaadameve   5.0.0.0  

                       dvacore.framework   dvacore   5.0.0.0  

                       dvaui.framework   dvaui   5.0.0.0  

                       FileInfo.framework   FileInfo   64.140949   64.140949

                       ICUConverter.framework   ICUConverter   3.61   "11" "." "6654"

                       ICUData.framework   ICUData   3.61   "11" "." "6654"

                       image_flow.framework   AdobeAIF   2.0.00   53.419149

                       image_runtime.framework   AdobeAIF   2.0.00   53.419149

                       LogSession.framework   LogSession   2.0.1.011  

                       PlugPlug.framework   PlugPlug   2.5.0.232  

                       UpdaterNotifications.framework   UpdaterNotifications   2.0.0.15   "2.0.0.15"

                       wrservices.framework        

                     

                     

                     

                     

                    Installed plug-ins:

                     

                     

                       Accented Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc.  All rights reserved. - from the file “AdobeADM.bundle”

                       Angled Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Average 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “Average.plugin”

                       Bas Relief 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       BMP 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Camera Raw 6.7 (339), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

                       Chalk & Charcoal 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Charcoal 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Chrome 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Cineon 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©2002-2011 Adobe Systems Incorporated - from the file “Cineon.plugin”

                       Clouds 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “Clouds.plugin”

                       Color Halftone 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Colored Pencil 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       CompuServe GIF 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Conté Crayon 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Craquelure 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Crop and Straighten Photos 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©2003-2011 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

                       Crop and Straighten Photos Filter 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Crosshatch 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Crystallize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Cutout 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Dark Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       De-Interlace 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Difference Clouds 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “Clouds.plugin”

                       Diffuse Glow 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Displace 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Dry Brush 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Eazel Acquire 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1997-2011 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

                       Embed Watermark NO VERSION - from the file “DigiSign.plugin”

                       Enable Async I/O 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  © 2004-2011 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”

                       Extrude 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       FastCore Routines 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1990-2011 Adobe Systems Incorporated - from the file “FastCore.plugin”

                       Fibers 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Film Grain 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Filter Gallery 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Fresco 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Glass 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Glowing Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Grain 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Graphic Pen 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Halftone Pattern 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       HDRMergeUI 12.0, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

                       IFF Format 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Ink Outlines 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       JPEG 2000 12.0x001  ©2001-2008 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

                       Lens Blur 12.0, Copyright © 2002-2010 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

                       Lens Correction 12.0.2, Copyright © 2002-2010 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

                       Lens Flare 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Liquify 12.0.1, Copyright © 2001-2010 Adobe Systems Incorporated - from the file “Liquify.plugin”

                       Matlab Operation 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

                       Measurement Core 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

                       Mezzotint 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       MMXCore Routines 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1990-2011 Adobe Systems Incorporated - from the file “MMXCore.plugin”

                       Mosaic Tiles 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Multiprocessor Support 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1990-2011 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

                       Neon Glow 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Note Paper 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       NTSC Colors 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

                       Ocean Ripple 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       OpenEXR 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Paint Daubs 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Palette Knife 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Patchwork 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Paths to Illustrator 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       PCX 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1989-2011 Adobe Systems Incorporated - from the file “PCX.plugin”

                       Photocopy 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Picture Package Filter 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

                       Pinch 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Pixar 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1989-2011 Adobe Systems Incorporated - from the file “Pixar.plugin”

                       Plaster 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Plastic Wrap 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       PNG 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Pointillize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Polar Coordinates 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Portable Bit Map 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1989-2011 Adobe Systems Incorporated - from the file “PBM.plugin”

                       Poster Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Radial Blur 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Radiance 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©2003-2011 Adobe Systems Incorporated - from the file “Radiance.plugin”

                       Read Watermark NO VERSION - from the file “DigiRead.plugin”

                       Reticulation 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Ripple 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Rough Pastels 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Save for Web & Devices 12.0, Copyright © 1999-2010 Adobe Systems Incorporated - from the file “Save for Web.plugin”

                       ScriptingSupport 12.1, Copyright © 2011 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

                       Shear 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Smart Blur 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Smudge Stick 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Solarize 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1993-2011 Adobe Systems Incorporated - from the file “Solarize.plugin”

                       Spatter 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Spherize 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Sponge 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Sprayed Strokes 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Stained Glass 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Stamp 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Sumi-e 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Targa 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Texturizer 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Tiles 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Torn Edges 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Twirl 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Underpainting 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Vanishing Point 12.0, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

                       Water Paper 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Watercolor 12.0, Copyright © 1991-2010 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                       Wave 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Wind 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       Wireless Bitmap 12.1.1x20120530 [20120530.r.190 2012/05/30:15:00:00 cutoff; r branch]  ©1989-2011 Adobe Systems Incorporated - from the file “WBMP.plugin”

                       ZigZag 12.0.2, Copyright © 2003-2010 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                     

                     

                    Plug-ins that failed to load:

                     

                     

                       Lighting Effects NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Lighting Effects.plugin”

                       Send Video Preview to Device NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “FireWire Export.plugin”

                       Variations NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Variations.plugin”

                       Video Preview NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “FireWire Export.plugin”

                     

                     

                    Flash:

                       Mini Bridge

                       Kuler

                       Access CS Live

                       CS Review

                    Installed TWAIN devices: NONE

                    • 7. Re: HELP! file gets corrupted while I am working on them
                      sudarshan.t Community Member

                      Can Adobe send you a virus?

                      Certainly not! This doesn't sound like a virus issue at all.

                       

                      (I recieved a couple of messages from Adobe to let me know that the license was expired)

                      Only Creative Cloud licenses can and will expire. Perpetual licenses never expire. Volume License Agreement does - but this, in no way affects the actual licenses that were purchased during the tenure of the Volume License Period. You may want to investigate the e-mail you received about this to ensure it is legit from Adobe. If not, you may want to contact Adobe Customer Care and let them know about this.

                       

                      Memory available to Photoshop: 3764 MB

                      Memory used by Photoshop: 88 %

                      Your system has a total of 4GB of RAM. You're letting Photoshop use 3764MB - while more the RAM merrier Photoshop experience, you still need to consider the memory needed by your OS itself. You may want to reduce this to about 70% or something to see if that makes a difference at all in terms of in-application processing. To do this, Photoshop (from Menu bar) > Preferences > Performance > Change the area that says 'Let Photoshop Use...'

                       

                       

                       

                      Plug-ins that failed to load:

                       

                      Lighting Effects NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Lighting Effects.plugin”

                         Send Video Preview to Device NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “FireWire Export.plugin”

                         Variations NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Variations.plugin”

                         Video Preview NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “FireWire Export.plugin”

                       

                      These plug-ins are failing to load in Photoshop for you. From Adobe site http://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-cs5.html:

                       

                      Photoshop CS5 on Mac OS was reworked on a fundamental level to run as a 64-application under the 64-bit versions of Mac OS. Therefore, old and 32-bit plug-ins don't run, can return errors, or cause crashes when you use them in the 32-bit or 64-bit versions of Photoshop.

                       

                      To be able to use these plug-ins you need to run Photoshop CS5 in 32-bit mode on Mac OS. To do this, Go to Applications/Adobe Photoshop CS5 folder. Right click the Adobe Photoshop CS5.app > Get Info. Enable 'Open in 32-bit mode' option as shown in screenshot below.

                      http://helpx.adobe.com/content/dam/kb/en/828/cpsid_82824/images/GetInfo.jpg

                       

                      Try these steps to see if any one of them or all of them make a difference.

                       

                      Let us know how it goes.

                       

                      -ST

                      • 8. Re: HELP! file gets corrupted while I am working on them
                        adastrina Community Member

                        Hello ST

                        It ia amazing all the things I am learning! I guess when something goes wrong you are force to do things different. I am not the type that enjoys the technical side of computers and sofwares. Thank you again for all the input.

                        Regarding the warning sign, it appeard when I try to open a .png file, that launch Fireworks . Fireworks was under CS4 Suit Volume lincese. I do not remember exactly what the warning said, but I unistalled CS4 Suit just in case .I am glad to know that Adobe can not shut you down!

                        I change to 32 bit mode. I found out that my Mac is a 32 bit About this Mac< more info< Sistem Sofware< 64-bit Kernel and Extensions:No

                        The plug ins , still failed to load. So I remove the plug in folder and reinstalled CS5 , and now they are working!!! Witch is great, because I always used the Lighting filters, and I thought they were removed from CS5.

                        Keep you posted!!!

                        A