2 Replies Latest reply on Dec 1, 2012 9:23 AM by p0ckets904

    How do I fix this error? "Could not complete your request because DynamicLink is not available?

    p0ckets904

      I am trying to open a video to edit in CS6 and I get this error: Could not complete your request because DynamicLink is not available

       

      I read on one of these formus that I should uninstall and reinstall the program.

       

      I tried to uninstall the program and it told me to use the Adobe Application Manager.

       

      Adobe Application Manager failed and it told me to download the Adobe Support Advisor.

       

      Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012

      I followed the instructions it gave me to correct this issue:

       

       

      If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:

       

       

         

        • #
          Restart the computer and try the installation again.

           

        • #

          If the installation fails, delete the InProgress registry key:  

      Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.  

      1. Launch Windows Registry Editor.
        • (Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
        • (Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
      2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
      3. Delete the InProgress key.

       

       

      I was not able to find the "InProgress" key.

       

      I just want to be able to edit video using my CS6!!! Please help!

       

      My system info:

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

      Operating System: Windows 7 64-bit

      Version: 6.1

      System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 1729 MHz

      Built-in memory: 4027 MB

      Free memory: 1810 MB

      Memory available to Photoshop: 3255 MB

      Memory used by Photoshop: 60 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GT 330M/PCI/SSE2

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

      Video Card Number: 1

      Video Card: NVIDIA GeForce GT 330M

      OpenCL Unavailable

      Driver Version: 8.16.11.8988

      Driver Date: 20100505000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Video Mode: 1366 x 768 x 4294967296 colors

      Video Card Caption: NVIDIA GeForce GT 330M

      Video Card Memory: 1024 MB

      Video Rect Texture Size: 8192

      Serial number: 91190138603683837940

      Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\

      Temporary file path: C:\Users\Ainge\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 452.7G, 265.3G free

      Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\

      Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112 

         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0 

         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654 

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0 

         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56 

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

         boost_date_time.dll   DVA Product   6.0.0 

         boost_signals.dll   DVA Product   6.0.0 

         boost_system.dll   DVA Product   6.0.0 

         boost_threads.dll   DVA Product   6.0.0 

         cg.dll   NVIDIA Cg Runtime   3.0.00007 

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007 

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0 

         dvacore.dll   DVA Product   6.0.0 

         dvamarshal.dll   DVA Product   6.0.0 

         dvamediatypes.dll   DVA Product   6.0.0 

         dvaplayer.dll   DVA Product   6.0.0 

         dvatransport.dll   DVA Product   6.0.0 

         dvaunittesting.dll   DVA Product   6.0.0 

         dynamiclink.dll   DVA Product   6.0.0 

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615 

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615 

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libeay32.dll   The OpenSSL Toolkit   0.9.8g 

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A) 

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0 

         LogSession.dll   LogSession   2.1.2.1640 

         mediacoreif.dll   DVA Product   6.0.0 

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195 

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1 

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1 

         msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0 

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195 

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1 

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1 

         msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4 

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195 

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1 

         pdfsettings.dll   Adobe PDFSettings   1.04 

         Photoshop.dll   Adobe Photoshop CS6   CS6 

         Plugin.dll   Adobe Photoshop CS6   CS6 

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383 

         PSArt.dll   Adobe Photoshop CS6   CS6 

         PSViews.dll   Adobe Photoshop CS6   CS6 

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300 

         ssleay32.dll   The OpenSSL Toolkit   0.9.8g 

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406 

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406 

         TfFontMgr.dll   FontMgr   9.3.0.113 

         TfKernel.dll   Kernel   9.3.0.113 

         TFKGEOM.dll   Kernel Geom   9.3.0.113 

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113 

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113 

       

       

       

       

      Required plug-ins:

       

       

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.1

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Embed Watermark 4.0

         Extrude 13.0

         FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mezzotint 13.0

         MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Pinch 13.0

         Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0

         Shear 13.0

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Sumi-e 13.0

         Targa 13.0

         Texturizer 13.0

         Tiles 13.0

         Torn Edges 13.0

         Twirl 13.0

         Underpainting 13.0

         Vanishing Point 13.0

         Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Water Paper 13.0

         Watercolor 13.0

         Wave 13.0

         WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Wind 13.0

         Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         ZigZag 13.0

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: How do I fix this error? "Could not complete your request because DynamicLink is not available?
          Noel Carboni Level 8

          The first thing anyone is going to advise you, since you're running 13.0, is to update to 13.0.1.

           

          Go into Photoshop and choose Help - Updates.

           

          -Noel

          • 2. Re: How do I fix this error? "Could not complete your request because DynamicLink is not available?
            p0ckets904 Level 1

            I tried to update and it keeps telling me to get the Application Manager. And this is what happens

             

            Adobe Application Manager failed and it told me to download the Adobe Support Advisor.

             

            Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012

            I followed the instructions it gave me to correct this issue:

             

             

            If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:

             

             

               

              • #

                Restart the computer and try the installation again.

              • #If the installation fails, delete the InProgress registry key: 

            Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft. 

            1. Launch Windows Registry Editor.
              • (Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
              • (Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
            2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
            3. Delete the InProgress key.

             

             

            I was not able to find the "InProgress" key.