24 Replies Latest reply: Mar 26, 2013 6:42 AM by CameronLS1 RSS

    F4v & flv show as generic icons and are not scaled

    iuyuighjghjghj Community Member

      Hi!

       

      I'm using Bridge CS4 for some years and since the reinstall of my operating system (Vista Business 32bits) and of CS4, all the f4v and flv files are showing as generic file icons. That means that I do not get the video thumbnail for f4v or flv files in the Content panel. This was working before my reinstall.

      Also, the f4v or flv videos show only the top left corner in the preview panel. This has something to do with scaling: Bridge shows the preview of a 640x480 f4v or flv video normally but the 1920x1080 videos are not scaled.

      I also use MOV files and for these, I get a scaled preview and a thumbnail in the Content panel.

       

      Any clue how I can get back the video thumbnails for f4v and flv files as well as the scaling?

        • 1. Re: F4v & flv show as generic icons and are not scaled
          Curt Y Community Member

          Did you have some CODEC installed that was not reinstalled with the OS?

           

          Does CS4 have those files in preferences/file type associations?

          • 2. Re: F4v & flv show as generic icons and are not scaled
            iuyuighjghjghj Community Member

            The only codecs I had installed as far as I know are those for my MOV files (I had to install Quicktime player). And I reinstalled those.

            I have another computer with CS4 where Bridge works normally. I could check whether I have extra codecs installed but how do I do that?

             

            Flv and f4v files are associated to VLC media player (and this is the icon I get in Bridge instead of the thumbnail). This was like that before the reinstall. Double clicking on a flv or f4v in Bridge used to launch VLC media player but now (after the reinstall) it actually launches Adobe Flash Professional. Even flv files exported straight from Premiere do not show/play correctly.

            • 3. Re: F4v & flv show as generic icons and are not scaled
              Curt Y Community Member

              Download the free program G Spot.  It will tell you what CODEC is needed and if it is on your machine.

              • 4. Re: F4v & flv show as generic icons and are not scaled
                iuyuighjghjghj Community Member

                I tried the G Spot program.

                 

                For a flv video that does not play well, I get: codec FLV4/VP62, name Flash/On2 VP6

                For another flv: codec FLV1, name Flash/Sorenson

                For a f4v video that does not play well, I get: codec avc1, name H.264/MPEG-4 AVC

                For a mov video where I have no problem, I get: codec avc1, name H.264

                 

                For the flash files, G Spot issues a compatibility warning (Requires Flash 6+ capable player or Requires Flash 8+ capable player). For the mov, there is no warning.

                 

                The G Spot program also reports a series of problems with all the "MainConcept (Adobe2)" entries. But it reports that the driver files are missing while they are actually present on my system. So to me it seems a bit weird...

                 

                The flv and f4v files can actually be played in VLC and in the Adobe Media Player. If I'm missing codecs, why would VLC and Adobe Media Player play the videos correctly and Bridge not? And why would I be able to export videos to flv / f4v from Premiere if I don't have the codecs? I don't really get it.

                 

                What's your advice?

                • 5. Re: F4v & flv show as generic icons and are not scaled
                  Curt Y Community Member

                  There are few, if any experts in CODEC.  A pet peeve of mine with the video industry as seems like everyone has a different idea on what CODEC to use/develop.  So I am just as confused about it as you, and not sure anyone here will have the answers.

                   

                  You need to do a little detective work.  Run G Spot on the other computer as well with same files.  If one runs the files OK and the other one does not you need to figure out what is different and missing.

                   

                  CODEC's are needsely confusing as there are no standards, so anything goes.  If you get bogged down might try the video experts on the Permier forum.

                   

                  Let us know how it works out.

                  • 6. Re: F4v & flv show as generic icons and are not scaled
                    studioGwentz Community Member

                    Sorry, but I must rant.

                     

                    Shocked this is still unanswered. Same issue here. YES the codec is installed. If the codec was installed I wouldn't be able to view the FLV, stupid! The codec of the FLV files is H.264. installed along with quicktime. The flvs open and play with ease in QUICKTIME. Furthermore the FLVs in question were created on the same machine here that is refusing to show thumbnails for the FLVs within bridge. Need I say again: This is not a codec issue.

                     

                    It makes absolutely ZERO sense that an ADOBE FLV file can not be indexed for a thumbnail within ADOBE BRIDGE. 

                     

                    please, adobe - post a solution to this issue. It's absolutely infuriating.

                     

                    I repeat:

                    THIS IS NOT A CODEC ISSUE.

                    • 7. Re: F4v & flv show as generic icons and are not scaled
                      studioGwentz Community Member

                      "There are few, if any experts in CODEC."

                       

                      Curt, that statement is pure fiction. There are plenty of experts with CODECs, individuals who have been learning the ins and outs of compression/decompression for several decades.

                       

                      absolute fiction. smokescreen.

                       

                      "CODEC's are needsely confusing as there are no standards, so anything goes"

                       

                      This again is pure fiction. there absolutely ARE standards which in fact define and differentiate codecs and how they are wrapped, say within Quicktime to allow the files to be read/written to say within an NLE like Autodesk Smoke or Adobe Premier, or Avid Media Composer. . You might not understand them but by bringing your confusion to this discussion you serve to only smoke-screen the issue which helps no-one. Please stay out of the discussion if you know not what you're talking about. There is a legitimate issue which Adobe has yet to provide a solution for. Some of us would like the issue RESOLVED.

                      • 8. Re: F4v & flv show as generic icons and are not scaled
                        Curt Y Community Member

                        studioGwentz,

                         

                        I am a user not an Adobe employee, and I would love for you to offer the solution.  Since you probably know as much or more than I do about video,  beyond the rant where are the constructive suggestions on how to solve the problem?  It is unlikely Adobe will enter into this discussion.   For them to fix a problem they first have to get involved and recreate it on their computers.

                         

                        As I stated above I am not an expert in codec issues, but I stand by my statement that codecs are confusing with a bewildering array that few users understand.  There are codecs and containers (Quicktime, AVI, AVCHD, etc.) and a container can have a number of different codecs.  If you have ever used G Spot you will see what I mean.  I stated codecs are  confusing as "the experts" have dozens of codecs to use and I have seen posts of advanced video users state the same.  See http://en.wikipedia.org/wiki/List_of_codecs

                         

                        You state:  "Please stay out of the discussion if you know not what you're talking about. There is a legitimate issue which Adobe has yet to provide a solution for. Some of us would like the issue RESOLVED."

                         

                        Please studioGwentz resolve this issue.

                        • 9. Re: F4v & flv show as generic icons and are not scaled
                          iuyuighjghjghj Community Member

                          Thanks for your input.

                          I saw that I'm not the only one having this thumbnail / display problem... It is quite frustrating because I KNOW it was working before. And unfortunately, I cannot test on my other computer because it actually has the same problem (I also did a reinstall a couple of months ago, but I usually don't use Bridge to browse through flvs so I didn't notice...). Well, OK, I report some progress (or lack thereof).

                           

                          I installed K-Lite Codec Pack Basic (http://www.codecguide.com/download_k-lite_codec_pack_basic.htm).

                          Now, I can see the thumbnails of flv and f4v files. BUT (because there is a big but) this has NOTHING to do with Bridge: Windows explorer now also shows the thumbnails of flv and f4v files. And Bridge still shows only the upper left corner of flv and f4v files in the Preview panel, even for files generated with Premiere. So this is unchanged.

                           

                          I did a couple of things that did not work:

                          - purge the Bridge cache

                          - reset my Bridge preferences

                          - reinstall CS4

                          - reinstall the CS4 updates (but some failed repeatedly: Media Encoder 4.2.0, Version Cue Server 4.0.1, After Effects 9.0.3)

                          - reinstall other applications that I used to have like DivX Codecs, WinFF

                          - install CS3 (Bridge CS3 has exactly the same problem as Bridge CS4)

                          - do some reboots in between the installs, just in case...

                           

                          So, now I have thumbnails but the videos are not displayed correctly (not scaled).

                          And G Spot keeps showing all the "MainConcept (Adobe2)" entries as problems but I have no clue what (codec) I should install.

                           

                          Any clue what I could try now?

                          • 10. Re: F4v & flv show as generic icons and are not scaled
                            studioGwentz Community Member

                            "please studioGwentz resolve the issue."

                             

                            Ok Curt, you seem to have suffered amnesia from the same forum you replied to yesterday.

                             

                            please see

                            http://forums.adobe.com/message/4899350

                             

                            The issue is unsolvable. Adobe is aware. Bridge does NOT generate thumbnails for FLV files PERIOD.

                            I spent half my work day on hold with their tech support (after they called me back from the 2 hour wait list) as well as a lengthy chat session w/ tech support - All consultation lead to this conclusion.

                             

                            I highly suggest anyone who stumbles upon this thread looking for a solution to file a bug report with adobe.

                            https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                            This is the url adobe gave me, Curt mentioned another in the other forum I have linked above however I don't see the links to report a bug that he mentions. Maybe Curt can follow up and clarify and provide details on that.

                             

                            Curt I didn't mean anything personal against you - but realize please - it's highly aggrivating when someone jumps all over a problem with suggestions and quotes from web sites with very little expertice on the topic theirselves. I know codecs, and I know a codec issue or a file header issue when I see it. This is a bug (or call it an unincluded feature?) and perhaps if you would have opened up bridge and media encoder before you felt you had wizdom to share you probably would have seen it for yourself.

                             

                            Your suggestions led at least one user above to go re-installing half his system to try to resolve an unresolvable issue. Are you getting it? Please keep your mouth closed if you don't know the answer to something. Pretending only hurts the users who have work to do.

                            • 11. Re: F4v & flv show as generic icons and are not scaled
                              Curt Y Community Member

                              iuyuighjghjghj,

                               

                              Downloaded a sample flv file from http://www.mediacollege.com/adobe/flash/video/tutorial/example-flv.html and put on Bridge CS5 and 6.  This

                               

                              is what I get.  Really hard to find a sample flv so with only one sample not sure if this is the generic flv icon or not.

                               

                              flv icon.JPG

                              The preview panel shows the entire image and plays the flv just fine.  If I double click I have default set to VLC player and works there also.

                               

                              g spot flv.JPG

                              Win7 ATI GPU.

                               

                              As far as answers it appears studioGwentz does not like my interference in this issue, and has all the knowledge and passion to get this question marked RESOLVED.  Stay tuned.

                              • 12. Re: F4v & flv show as generic icons and are not scaled
                                studioGwentz Community Member

                                Bridge does not generate thumbnails for FLV files.

                                 

                                READ:

                                http://forums.adobe.com/message/4899350

                                 

                                File a bug report to adobe.

                                 

                                 

                                Curt, like I've said several times I appreciate your passion and attempt to get to the bottom of it.

                                by all means continue chasing this if you feel inclined.

                                 

                                In the meantime I've filed a bug report w/ adobe, converted all my FLVs to mp4s and have moved on from the issue because it flat out doesn't work.

                                • 13. Re: F4v & flv show as generic icons and are not scaled
                                  iuyuighjghjghj Community Member

                                  Hi studioGwentz,

                                   

                                  I saw your thread of course and I'm following the discussion there too. But, you should read my thread a little bit more carefully because in post number 9 I said that I have thumbnails for flv and f4v files now. I also write how I did it. And I also write that I always had the flv and f4v files behaving as expected (with thumbnail and scaled) before my computer reinstall (and that's also in thread number one).

                                  • 14. Re: F4v & flv show as generic icons and are not scaled
                                    iuyuighjghjghj Community Member

                                    @ Curt Y,

                                     

                                    I really appreciate your input. It brought me one step further in any case.

                                     

                                    I made a couple of screenshots with a before and after state. Please note that the before and after pictures where made on two computers with different screen resolution, one laptop I am now trying to fix and one desktop (this will show in the degree of scaling of the previews in Bridge). These two computers, however, display the same problem regarding the flv and f4v files.

                                     

                                    This is before: (desktop, unfixed):

                                    - a flv shows as generic icon, in this case the VLC Media Player icon

                                    - the flv preview is not scaled (I see only part of the picture, the top left corner)

                                    before.jpg

                                     

                                    This is what VLC Media Player shows with the same file (desktop and laptop):

                                    - the flv plays

                                    - I get the full picture (scaled)

                                    vlc-scaled-pic.jpg

                                     

                                    This is after the install of K-Lite (laptop, partially fixed):

                                    - the flv and f4v files have a thumbnail (and not a generic icon anymore)

                                    - the preview is still not scaled (to avoid confusion please note here the resolution difference between the laptop and desktop screen: I see less on the laptop but it's normal. So I get a smaller top left corner with just the sky and no house).

                                    after.jpg

                                    For my flv file, G Spot shows exactly the same codec and warning as your screenshot with barsandtone.flv.

                                     

                                    So, now I have thumbnails. I just need to find a way to tell Bridge to scale the preview...

                                    • 15. Re: F4v & flv show as generic icons and are not scaled
                                      Curt Y Community Member

                                      A lot of problems with preveiws relate to to the video driver.  Figure out the make and model of your GPU and go to the manufacturors website and see if there is an undate.

                                      • 16. Re: F4v & flv show as generic icons and are not scaled
                                        Curt Y Community Member

                                        It is great you are getting thumbnails for flv files.  This really proves Adobe Help and studioGwentz don't have a clue. 

                                         

                                        Do you think it was a CODEC after all?

                                        • 17. Re: F4v & flv show as generic icons and are not scaled
                                          studioGwentz Community Member

                                          It's great that you were able to get thumbs for FLVs. Terrible the hoops required to jump through to get there from here. I clearly didn't have time to waste dinking with extra crap like installing random packages to troubleshoot something that should work.

                                           

                                          Can we agree on one thing?

                                          This should work out of the box. Adobe Bridge CS6 should display thumbnails for Adobe FLV files - (especially those made from media encoder CS6 on the same machine w/ same codecs installed) with no extra dinking around necessary.

                                           

                                          Curt, clearly you took my early comments incredibly personally, I apologize. Solving a problem is not a competition. When you have real work to do, getting to a real answer is preferable to installing extra crap on your system to get something working which should work out of the box.

                                           

                                           

                                          cheers and good work, guys. hopefully Adobe will rectify this for pc AND mac users.. the reality is they wont if nobody complains about it. 

                                          • 18. Re: F4v & flv show as generic icons and are not scaled
                                            Curt Y Community Member

                                            Also, make sure Quicktime is the latest as it is the video engine for Bridge.

                                            • 19. Re: F4v & flv show as generic icons and are not scaled
                                              iuyuighjghjghj Community Member

                                              I don't really think it's a codec problem otherwise I shouldn't be able to export to flash. But that's just my opinion...

                                               

                                              I checked my graphic card driver and quicktime. They are all up to date.

                                              In the meantime I reinstalled my whole computer (just to test if it would go better). I installed first quicktime, k-lite, etc. and then CS4. It still works for the thumbnails (thanks to k-lite) but the scaling problem is still there. So it still looks like in post 14 (last picture).

                                               

                                              I don't have a clue what I should try now. I kind of have exhausted all my ideas.

                                              • 20. Re: F4v & flv show as generic icons and are not scaled
                                                Curt Y Community Member

                                                Are the shots you showed full screen?  If so is it possible you have the zoom set to max?  When in full screen mode press the - key to scale down.

                                                • 21. Re: F4v & flv show as generic icons and are not scaled
                                                  Curt Y Community Member

                                                  iuyuighjghjghj wrote:

                                                   

                                                  I don't really think it's a codec problem otherwise I shouldn't be able to export to flash.

                                                   

                                                  I installed first quicktime, k-lite, etc. and then CS4. It still works for the thumbnails (thanks to k-lite) but the scaling problem is still there. So it still looks like in post 14 (last picture).

                                                   

                                                  K-lite is a CODEC package, so it installed some that Bridge does not have.

                                                  • 22. Re: F4v & flv show as generic icons and are not scaled
                                                    iuyuighjghjghj Community Member

                                                    The Brigde application itself is full screen but I use the Preview panel to watch the video. I use the Window -> Workspace -> Filmstrip configuration.

                                                     

                                                    If I do View -> Full Screen Preview on a flash video, I get the first frame full screen (and it is scaled down to the size of my screen). I can zoom in to 800% and zoom out. But the video does not play. It only plays in the Preview panel (or in an external player).

                                                    • 23. Re: F4v & flv show as generic icons and are not scaled
                                                      Curt Y Community Member

                                                      Do you have a buddy that has Bridge that you could take a copy of a file that exhibits scaled down size and try it on their machine?  This would narrow it down to being Bridge or the video card. 

                                                       

                                                      Also, you are using CS4.  Do not know if you want to upgrade but if so you only have a few days left to get upgrade prices.  After Dec 31 you will have to pay full price ($200 vs $700). 

                                                       

                                                      Be aware that CS6 will work on 32 bit machine, but to get the most use it needs 64 bit, 8 gig of ram, and a good video card ($40-100).  Although Bridge CS6 is now 64 bit it still has some problems with cache speed.

                                                       

                                                      You could download a free 30 day trial and see it your flv files work in it.

                                                      • 24. Re: F4v & flv show as generic icons and are not scaled
                                                        CameronLS1 Community Member

                                                        Just jumping in to add my name to the people frustrated that Bridge has never supported generating thumbnail images for .flv files. It would appear from this thread that no one has come up with a viable solution either.