1 Reply Latest reply: Dec 5, 2012 11:04 AM by Captiv8r RSS

    Using RH to create Knowledge Base

    Authorgirl Community Member

      We are revamping the support area of our product website and we want to add a searchable knowledge base.

       

      As most of the information users want is already present in the help system, I'm considering expanding and slightly reorganising the help system and using that as the knowledge base rather than creating a new database with duplicate information.

       

      We would create a new entry point and have a number of FAQs and links that go directly to the relevant part of the help.

       

      Has anyone done this using RH and/or does anyone have any thoughts on this idea?

       

      And is it possible to search a compiled webhelp RH project from an external search box?

       

      Thanks

        • 1. Re: Using RH to create Knowledge Base
          Captiv8r ACP/MVPs

          Hi there

           

          As for the question of whether it's possible to search a compiled webhelp RH project from an external search box, I'm going to crawl out here on a limb and say it should be. After all, WebHelp (making an assumption here that you are using WebHelp) is nothing more than a collection of HTML pages all packaged together with a frameset and fancy coding that allows it to work as a unit. So if the search can crawl through typical web pages, it should be able to manage that.

           

          Cheers... Rick