8 Replies Latest reply on Dec 6, 2012 5:18 AM by PlymouthAnnie

    Used the wrong Adobe ID

    PlymouthAnnie

      I am relatively new to Ebooks. Last week, I purchased a book from Kobo for my husband to read on his Sony eReader. However, after I imported it into Adobe Digital Editions, I realized I was signed into the wrong Adobe acount and now he is unable to read it on his device because it's been licensed to the wrong ID. I hadn't appreciated the limitations of the Adobe licence when I did this. I have now realized my mistake and won't be making it again. Is there anything I can do to transfer the licence to my husband's Adobe ID or am I stuck with having to buy the book again?

        • 1. Re: Used the wrong Adobe ID
          Jim_Lester Level 4

          Your choices:

          - Ask Kobo nicely for a download under a new id.

          - consolidate id's under your id.

          • 2. Re: Used the wrong Adobe ID
            PlymouthAnnie Level 1

            Hi Jim,

             

            I mentioned the problem to Kobo but they said I had to contact Adobe.

             

            How do I consolidate my ID's under one ID?

             

            Annie

            • 3. Re: Used the wrong Adobe ID
              Jim_Lester Level 4

              >How do I consolidate my ID's under one ID?

               

              Sorry, that was badly/incorrectly worded.  It should have been: 'consolidate your content under a single ID (by repurchasing it).'

               

               

              Some additional information:

               

              Each ID is independent,  and there is no way to 'merge' them.  Although ADE 2.0 will let you have multiple authorizations, so you can read content from multiple IDs, unfortunately most devices do not support this.

               

              Your best bet for sharing within a family is to use a single AdobeID for all of your content - (and unfortunately this advice is a little late for you).

              • 4. Re: Used the wrong Adobe ID
                PlymouthAnnie Level 1

                Thank you for the explanation, Jim. Thankfully, this has only happened to one book. I doubt I'm the only person to have fallen foul of this. If you're new to ebooks, I think it can be quite confusing. Ah well.

                 

                I think my Kobo Glo lets me sign in and out of Adobe ID's but I doubt my husband's Sony PRS-650 does as it's a couple of years old.

                • 5. Re: Used the wrong Adobe ID
                  Frustrated in AZ Level 4

                  Can I add to this?

                   

                  SONY has begun to tighten their controls over their ereaders.  The first

                  step was to change the way their Reader Store works, so that it becomes

                  more difficult to download content to their ereaders from other sources.

                  Your husband may experience some issues in the near future when he goes to

                  use ADE to download to his ereader because of this.  Technically, when a

                  SONY ereader is registered with SONY, the process includes downloading a

                  Reader Library to your PC.  When you plug in a SONY ereader, it looks for

                  this Library and synchronizes with its contents.  SONY can interact with

                  the library via the Internet, and can change what's there, which then gets

                  transferred to the PRS.

                   

                  If bad comes to worse, and your husband's PRS starts to act up when

                  attached to ADE, there are options to get around this issue.  C'mon back if

                  that happens!

                   

                  ============

                  • 6. Re: Used the wrong Adobe ID
                    PlymouthAnnie Level 1

                    Thank you for the information about the Sony. I believe my husband buys most of his books from Kobo. He then uses ADE and I think Calibre comes into it sometimes too. I don't think he's used the Sony store. If not, will this avoid the problem you mention?

                    • 7. Re: Used the wrong Adobe ID
                      Frustrated in AZ Level 4

                      The SONY ereader will be checking his hard drive every time it's attached

                      and looking for the Reader Library.  SONY has your husband's PC address

                      banked in its servers, and is able to roll out updates to the Reader

                      Library just like Microsoft does updates to Windows.  So....

                       

                      ============

                      • 8. Re: Used the wrong Adobe ID
                        PlymouthAnnie Level 1

                        Thank you. I will let my husband know.

                         

                        Annie