4 Replies Latest reply on Dec 5, 2012 1:41 AM by PlymouthAnnie

    Used the wrong Adobe ID

    PlymouthAnnie

      I am relatively new to Ebooks. Last week, I purchased a book from Kobo for my husband to read on his Sony eReader. However, after I imported it into Adobe Digital Editions, I realized I was signed into the wrong Adobe acount and now he is unable to read it on his device because it's been licensed to the wrong ID. I hadn't appreciated the limitations of the Adobe licence when I did this. I have now realized my mistake and won't be making it again. Is there anything I can do to transfer the licence to my husband's Adobe ID or am I stuck with having to buy the book again?

        • 1. Re: Used the wrong Adobe ID
          Jim_Lester Level 4

          Your choices:

          - Ask Kobo nicely for a download under a new id.

          - consolidate id's under your id.

          • 2. Re: Used the wrong Adobe ID
            PlymouthAnnie Level 1

            Hi Jim,

             

            I mentioned the problem to Kobo but they said I had to contact Adobe.

             

            How do I consolidate my ID's under one ID?

             

            Annie

            • 3. Re: Used the wrong Adobe ID
              Jim_Lester Level 4

              >How do I consolidate my ID's under one ID?

               

              Sorry, that was badly/incorrectly worded.  It should have been: 'consolidate your content under a single ID (by repurchasing it).'

               

               

              Some additional information:

               

              Each ID is independent,  and there is no way to 'merge' them.  Although ADE 2.0 will let you have multiple authorizations, so you can read content from multiple IDs, unfortunately most devices do not support this.

               

              Your best bet for sharing within a family is to use a single AdobeID for all of your content - (and unfortunately this advice is a little late for you).

              • 4. Re: Used the wrong Adobe ID
                PlymouthAnnie Level 1

                Thank you for the explanation, Jim. Thankfully, this has only happened to one book. I doubt I'm the only person to have fallen foul of this. If you're new to ebooks, I think it can be quite confusing. Ah well.

                 

                I think my Kobo Glo lets me sign in and out of Adobe ID's but I doubt my husband's Sony PRS-650 does as it's a couple of years old.