I'll first identify myself as Michael's colleague, and then add two more things:
- SWF files also do not render in the individual topics in this environment. It's possible this is a separate bug, but they too have worked fine in the past and are working now in all other environments.
So after engaging our development team, we have resolved the issue for the present.
We had two new variables with our process for this release:
- First time using TCS4 (prev 2.5)
- First time checking files in directly to Microsoft TFS using Visual Studio Source Control (previously zipped WebHelp, posted to SharePoint, sent link to developers).
As it turns out, the second variable is the culprit here. RH is off the hook for now. For reasons yet unknown, Visual Studio was excluding files (without notice) from checkin. Once we performed an additional step (right click Visual Studio directory > Add Items), it picked up the missing files and everything worked as expected in the staging / QA environment.
The missing file was WebHelp > resource > resource_.xml.js.
Next step on our end is to test the integrated RH > TFS Source Control. We didn't (thought we didn't) have enough time to test publishing WebHelp directly to TFS using the RH 10 plugin - not sure if it would make a difference or not. We'll test that properly between releases and see if it works or not.
Very, very strange though that Visual Studio would behave that way over such a simple, every day version control procedure. My dev team is flummoxed - and these guys are good enough for that to be a genuine rarity.
Thanks for the update Daniel. Feel free to update this thread if you find anything esle out with the RH / TFS integration testing.