Can you provide more inforamtion?
Is Reader being used?
Is Apple Preview being used?
Are smart phones, tablets, eReaders being used?
What programs are being used for reading and what devices are being used to view and sign the PDFs?
All of the above have unique properties that may require different solutions. Apps for tablets and smart phones have a great range or lack of features.
Hi, Thanks for getting in touch.
This is purely Acrobat pro 9 being used on a mac, no smart phones, tablets, ereaders are being used.
The Acro form has 2 signatures and a button field. Only the first signature field is visible. When the user signs this the button field is made visible using a validation script. When the button is pressed the second signature is made visible.
Are you sure none of the users are using Reader.
You may need to instruct users of the need to either remove Reader or learn how to tell when they are in Reader. You could also enable Extended Reader Rights which would allow Reader to save the file and form data.
Definately not using reader. I have tested it in Acrobat pro 9 and get the same problem.
Would it be possible to just use app.execMenuItem("Save") on document close?
Thanks for the feedback, much appreciated.
I have uploaded a file as a simple example: https://workspaces.acrobat.com/?d=wDeiJA7L44eSr9NXnspycw
If you sign the file and close the document without saving the signature remains but the button is hidden.
If you sign the file and save the document the signature remains and the button is visible?
Actually app.execMenuItem("Save") on document close would be a bad idea!
I think i need to work out a script that will save automatically when the the button is displayed. Any pointers in that direction?