5 Replies Latest reply on Dec 5, 2012 5:33 AM by Steve Grisetti

    Cannot import .MOV files into PE11

    Jmclark93

      I am using PE11 on a Windows 7 OS laptop.  When I attempt to import .MOV files taken with a Kodak Easyshare z980 digital camera, I get the following error screen "The importer reported a generic error."  According to iTunes, the .MOV files are stereo, 320x420, 753kbps, using H.264 video codec.  Please help.  I tried updating my codec, but it appears H.264 is an older standard and it is not easy to figure out exactly how to update that codec correctly, and safely.  Thanks