Had a question about problem installing PRE10 underW8 PRO - because I had 32-bit installationfiles and W8 Pro is 64-bit and that is not possible someone told me. Started a chat with Adobe India and they helped me to download 64-bit installationfiles and after that no problem to install ! An extreme good help and Service !!
Adobe's tech support will stay with you as long as possible to help you solve your problems. It's great to hear success stories like this, leidan!
Naturally, with millions of computer configurations out there, they can't resolve every issue. But they sure do try!