6 Replies Latest reply on Dec 6, 2012 2:31 PM by Noel Carboni

    Printing issue

    mikekay888 Level 1

      Greetings.  I am really hoping somebody can help with this irritating issue. Details of computer:

       

      PC based system running Windows Home Premium 64 bit
      8 GB ram
      Lots of hdd space
      CS5.5 Master Suite

      Epson Sylus Photo R1900

       

      Operating system, CS5 suite and printer drivers all updated.

       

      When attempting to print a photo, it can take anywhere from 5 to 15 minutes for the print dialog box to open up. It takes SO LONG that it appears that Photoshop has frozen, but it has not.  The print dialog box opens eventually.  This started about 2 months ago. I have looked at all preferences, assigned more RAM to Photoshop, uninstalled and reinstalled the entire suite, ran all updates, uninstalled and reinstalled the printer drivers - all to no avail.

       

      I am at a loss as to why it would take SO LONG for the print dialog box to open after selecting print? I thought there may be a problem with the print spooler or print queue, but the slowness happens BEFORE the print back system is touched. The print queue is empty, and there is nothing stuck in there.  I've checked.

       

      I don't even know what to try at this point.

       

      Any suggestions would be most appreciated.

       

      PS -Photoshop does stop responding on occasion when trying to print.

       

      Thank you.