2 Replies Latest reply on Dec 9, 2012 3:38 PM by the_wine_snob

    Error Message "Device Error - Sense Code (6 28 00)"


      Trying to burn a project made up of MP4 video files (about 2 1/2 hrs in length) and when it reaches about 97%, I receive this message "Device Error - Sense Code (6 28 00) - Not ready to ready change, Medium" and then Premiere elements 9 procedes to burn a perfect DVD with menus and all.  Any ideas?

        • 1. Re: Error Message "Device Error - Sense Code (6 28 00)"
          Steve Grisetti Adobe Community Professional

          You're likely to run into a lot of problems trying to edit MP4s in version 9. That file format isn't fully supported until version 11.


          And that's compounded by the fact that it's a Spielberg-length project. Far too long for a standard DVD (which holds only about 70 minutes of full quality video).


          But if it's still working for you at a quality that satisfies you, I guess you can ignore it for now.

          • 2. Re: Error Message "Device Error - Sense Code (6 28 00)"
            the_wine_snob Level 9

            SenseCode errors are most often caused by hardware issues with a multi-drive (burner), and can be from perhaps old firmware in the multi-drive, or connection issues on the system, between the multi-drive and the OS. I would first check for firmware updates from the multi-drive's mfgr's. Web site. Be sure to read the instructions for "flashing" the ROM with firmware updates - VERY IMPORTANT - follow those instructions to the letter!


            They can also be caused by blank media issues, such as bad blank media, non-RW media, that has been used already, or RW media, that was not erased.


            What brand, and type of blank media are you using?


            Good luck,