2 Replies Latest reply on Dec 6, 2012 8:38 AM by Chesil54

    PS 6 Public Beta Uninstall Problem


      I was running PS 6 Beta on a win 7 64 laptop. Hadnt used it in a long time but am now traveling and needed to install my licensed version.


      Tried to uninstall through Control Panel but was told that AAM needed to be installed. Tried to install AAM and was told that it couldn't initialize which may be due to a missing file and to install Adobe Support Adviser which in turn tells me that cpsid_83578r3: Error, Validate License at Pre-Chrome when installing Creative Suite 5. I don't understand the error, I have a licensed version of PS5 that runs just fine and am trying to uninstall PS 6 Beta. I have also tried running the cleaner tool also without success.


      Any suggestions gladly received.