9 Replies Latest reply on Dec 8, 2012 6:33 AM by sudarshan.t

    Photoshop crashes within a few minutes

    Martin McNally123

      I just upgraded to CS6. I cant do anything in photoshop for more than a minute or so before it crashes. Both the 64 bit and 32 bit versions.

       

      I have reinstalled twice and applied all of the available updates. Tried running them as administrator with the same result.

       

      I also updated my display drivers to the latest version and I do not have any fonts installed other than what comes with windows.

       

      This is a brand new computer Windows 7 64 bit

       

       

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          Photoshop.exe

        Application Version:          13.0.1.0

        Application Timestamp:          5022da52

        Fault Module Name:          atioglxx.dll

        Fault Module Version:          6.14.10.11762

        Fault Module Timestamp:          5008c66c

        Exception Code:          c0000005

        Exception Offset:          0004373a

        OS Version:          6.1.7601.2.1.0.256.48

        Locale ID:          4105

        Additional Information 1:          0a9e

        Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:          0a9e

        Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

       

      System Info:

      Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 6

      Logical processor count: 12

      Processor speed: 2294 MHz

      Built-in memory: 16310 MB

      Free memory: 12876 MB

      Memory available to Photoshop: 3255 MB

      Memory used by Photoshop: 60 %

      Image tile size: 128K

      Image cache levels: 4

      Photoshop crashed on 06/12/2012 at 2:18:59 AM (GetImageViewResourceSharingGLContext)

      The GPU Sniffer crashed on 06/12/2012 at 2:23:46 AM

      Display: 3

      Display Bounds:=  top: 113, left: -1680, bottom: 1163, right: 0

      Display: 2

      Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

      Display: 1

      Display Bounds:=  top: 106, left: 1920, bottom: 1156, right: 3600

      No video card detected

      Serial number: 90148757045866379226

      Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\

      Temporary file path: C:\Users\Martin\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 930.7G, 760.5G free

      Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\

      Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

         BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libeay32.dll   The OpenSSL Toolkit   0.9.8g  

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

         ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.2

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Dicom 13.0

         Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Embed Watermark 4.0

         Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Extrude 13.0

         FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Mezzotint 13.0

         Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Pinch 13.0

         Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0.1

         Shear 13.0

         Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Sumi-e 13.0

         Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Targa 13.0

         Texturizer 13.0

         Tiles 13.0

         Torn Edges 13.0

         Twirl 13.0

         U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Underpainting 13.0

         Vanishing Point 13.0

         Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Water Paper 13.0

         Watercolor 13.0

         Wave 13.0

         Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         Wind 13.0

         Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

         ZigZag 13.0

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop crashes within a few minutes
          sudarshan.t Level 6

            Fault Module Name:          atioglxx.dll

           

          Seems like an ATI driver is crashing.

           

          But it also looks like Photoshop is having trouble reading the video graphic card itself!

           

          Photoshop crashed on 06/12/2012 at 2:18:59 AM (GetImageViewResourceSharingGLContext)

          The GPU Sniffer crashed on 06/12/2012 at 2:23:46 AM

          Display: 3

          Display Bounds:=  top: 113, left: -1680, bottom: 1163, right: 0

          Display: 2

          Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

          Display: 1

          Display Bounds:=  top: 106, left: 1920, bottom: 1156, right: 3600

          No video card detected

          Do you have 3 monitors connected? Can you go to Edit > Preferences > Performance, take screenshot and Edit > Preferences > Performance > Graphic Processor Settings > Advanced Settings, take screenshot and post both the screenshots here?

           

          Also you've allocated very little RAM to Photoshop! Be considerate! Allocate more memory to Photoshop for better performance - this won't solve the current issue, but will optimize your overall performance.

          Built-in memory: 16310 MB

          Free memory: 12876 MB

          Memory available to Photoshop: 3255 MB

           

          To increase allocation, Edit > Preferences > Performance > Let Photoshop Use (Change RAM Allotment slider here).

           

          -ST

          • 2. Re: Photoshop crashes within a few minutes
            sudarshan.t Level 6

            If you're having trouble even taking screenshots (if PS crashes before that), just use 1 monitor (disconnect the other 2) and try.

             

            What video card do you have? Can you mention that here anyway?

             

            -ST

            • 3. Re: Photoshop crashes within a few minutes
              Martin McNally123 Level 1

              Here is the screen shot, It does not allow me to view Graphics Processor Settings.

               

              06-12-2012 8-04-07 PM.png

               

              There is no indication from Devlice Manager that the graphics cards are not working. I have 2:

              AMD FireProf 2270

              NVIDIA Quatro NVS 285

               

              Thanks for your help.

              • 4. Re: Photoshop crashes within a few minutes
                sudarshan.t Level 6

                Notice the 'Graphics Processor Settings' area. Neither of the 2 cards you have are listed.

                 

                Multiple video cards are known to cause issues with GPU enabled features in CS6. In your case, the Photoshop is not reading the Video cards as associated hardware in the first place. Disable/ remove one of the 2 cards. If you need 2 cards to run multiple monitors, instead, invest on 1 card that can handle multiple monitor outs.

                 

                 

                  Are you using more than one video card?   

                 

                    

                Multiple video adapters can cause problems with GPU-accelerated or  enabled features in Photoshop. It's best to connect two (or more)  monitors into one video adapter. If you have to use more than one video  adapter, make sure that they are the same make and model.
                Otherwise, crashes and other problems can occur in Photoshop.

                Note: Using more than one video adapter does not enhance Photoshop's performance.

                 

                Taken from: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html

                 

                 

                -ST

                • 5. Re: Photoshop crashes within a few minutes
                  JJMack Most Valuable Participant

                  Martin McNally123 wrote:

                   

                  Here is the screen shot, It does not allow me to view Graphics Processor Settings.

                   

                  06-12-2012 8-04-07 PM.png

                   

                  There is no indication from Devlice Manager that the graphics cards are not working. I have 2:

                  AMD FireProf 2270

                  NVIDIA Quatro NVS 285

                   

                  Thanks for your help.

                  Do you have the latest drivers install for both of your video cards. Are there displays on both. Is Photoshop being used on two different videos cards and if so does Adobe support that type of configuration. You may want to do a search about using two different video cards.

                   

                  Found this on the Adobe site for CS4 & CS5 You may well need to remove one of your video cards.

                   

                  7. If you are using more than one video adapter, remove the additional cards.

                   

                  Multiple video adapters can cause problems when OpenGL and Photoshop use the GPU. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Also make sure that they both support the same versions of OpenGL and Shader Model. Otherwise, crashes and other problems can occur in Photoshop.

                  Note: Using two video adapters does not enhance Photoshop's performance.

                  • 6. Re: Photoshop crashes within a few minutes
                    Noel Carboni Level 8

                    Martin McNally123 wrote:


                    I also updated my display drivers to the latest version

                     

                    Wrong thing to do at the moment with ATI drivers.  Catalyst 12.10 is a bust when it comes to running Photoshop.

                     

                    Uninstall it, then seek out 12.8 specifically on the ATI site and install that.  I haven't had any problem with needing to clean up anything from 12.10 in order to perform such a fall-back.

                     

                    -Noel

                    • 7. Re: Photoshop crashes within a few minutes
                      sudarshan.t Level 6

                      Noel, I think in OP's case the primary cause for problem is the fact he's using 2 video cards (both are very different to each other) which is known to cause issues with Photoshop, right?

                       

                      Maybe he can choose to disconnect/ disable one of them to try.

                       

                      -ST

                      • 8. Re: Photoshop crashes within a few minutes
                        Noel Carboni Level 8

                        Chances are it's the dual video cards, yes.  Mixing two brands is definitely a bad idea.  I just added my note because 12.10 is going to cause problems if he keeps the ATI card.

                         

                        Ridding that system of the drivers for one or the other isn't going to be trivial, even after uninstalling the card.

                         

                        -Noel

                        • 9. Re: Photoshop crashes within a few minutes
                          sudarshan.t Level 6

                          Yes, I agree Noel. 12.10 ATI Driver is known to cause issues now and I did hear that it has been communicated by Adobe to AMD and that AMD is working on a fix for the same.

                           

                          -ST