5 Replies Latest reply: Dec 28, 2012 12:24 PM by Jeff A Wright RSS

    Adobe Installer Hangs Up on MacBook Pro running OSx 10.7.5

    pdgatewood

      I can get the Audition CS6 disk image onto my mac via Download assistant or directly. But when I try to install the Adobe Installer hangs up during "Initializing Installer" and forces me to do a hard reboot.

      The same procedure works just fine on my mac running OSx 10.6.8

      Any remedies?

        • 1. Re: Adobe Installer Hangs Up on MacBook Pro running OSx 10.7.5
          Jeff A Wright Employee Hosts

          If you are only able to get as far as Initializing the Installer then please review the PDApp.log file.  You find details on how to locate and interpret this file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

          • 3. Re: Adobe Installer Hangs Up on MacBook Pro running OSx 10.7.5
            pdgatewood Community Member

            Wait a minute... I have found it...

            • 4. Re: Adobe Installer Hangs Up on MacBook Pro running OSx 10.7.5
              pdgatewood Community Member

              OK. I didn't find anything useful in the Troubleshoot section. Here's the PDApp.log in it's entirety for the latest installation attempt:

              Fri Dec 28 14:38:20 2012[INFO] Setup - Build Version - 6.0.335.0
              Fri Dec 28 14:38:20 2012[INFO] Setup - Logging Level verbosity Set  to 4
              Fri Dec 28 14:38:20 2012[INFO] Setup - TimeLog: Bootstrapper Start
              Fri Dec 28 14:38:20 2012[INFO] Setup - TimeLog: Start initial checks
              Fri Dec 28 14:38:20 2012[INFO] Setup - Launch Path set to /Volumes/Adobe Audition CS6/Adobe Audition CS6
              Fri Dec 28 14:38:20 2012[INFO] Setup - Found 6 packages in setup manifest
              Fri Dec 28 14:38:20 2012[INFO] PIM - Build Version - 6.0.335.0
              Fri Dec 28 14:38:20 2012[INFO] PIM - Logging Level verbosity Set  to 4
              Fri Dec 28 14:38:20 2012[WARN] PIM - Detected Old content in USF trying to delete it...
              Fri Dec 28 14:38:21 2012[WARN] PIM - Successfully deleted old content...
              Fri Dec 28 14:38:21 2012[INFO] PIM - Build Version - 6.0.335.0
              Fri Dec 28 14:38:21 2012[INFO] PIM - Logging Level verbosity Set  to 4
              Fri Dec 28 14:38:21 2012[INFO] PIM - CREATE PIM Instance ...
              Fri Dec 28 14:38:21 2012[INFO] PIM - trying to createOrUpdatePIMDbSchema.
              Fri Dec 28 14:38:21 2012[INFO] PIM - SUCCESS Created Tables.
              Fri Dec 28 14:38:21 2012[INFO] PIM - PIM Database is Up To Date.
              Fri Dec 28 14:38:21 2012[INFO] PIM - Updater Inventory location:/Volumes/Adobe Audition CS6/Adobe Audition CS6/Install.app/Contents/Frameworks/UpdaterInventory.framework/UpdaterInventory
              Fri Dec 28 14:38:21 2012[INFO] PIM - PackageCheck: Package id DF1EA1EE-7B19-4CC4-8950-BEB6D7F70191 not installed on the system. Size required: 49365843
              Fri Dec 28 14:38:21 2012[INFO] PIM - PackageCheck: Package id 36C746D4-D32C-422A-9B0F-F3719DAA3DF8 not installed on the system. Size required: 2889421
              Fri Dec 28 14:38:21 2012[INFO] PIM - PackageCheck: Package id 5C2E838A-E0AD-4727-B8FD-54DA0C7A6FBB not installed on the system. Size required: 15633430
              Fri Dec 28 14:38:21 2012[INFO] PIM - PackageCheck: Package id B5032FD8-3CFB-4FA1-9051-811EB16A189B not installed on the system. Size required: 4237309
              Fri Dec 28 14:38:21 2012[INFO] PIM - PackageCheck: Package id 59792158-B2AE-4670-8F68-EB7DE9535F3D not installed on the system. Size required: 13952220
              Fri Dec 28 14:38:21 2012[INFO] PIM - PackageCheck: Package id 7EF4FA31-DD11-4D7E-A9D0-7C1526746C65 not installed on the system. Size required: 16135843
              Fri Dec 28 14:38:21 2012[INFO] PIM - PackageCheck: Package id F07FC360-0D5A-46FA-97FE-D317850ECBFF not installed on the system. Size required: 22302498
              Fri Dec 28 14:38:21 2012[INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 136968220
              Fri Dec 28 14:38:21 2012[INFO] PIM - freeDiskSpace ... 551884427264
              Fri Dec 28 14:38:21 2012[INFO] Setup - TimeLog: End initial checks
              Fri Dec 28 14:38:21 2012[INFO] Setup - TimeLog: Begin Installing
              Fri Dec 28 14:38:21 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Audition CS6/Adobe Audition CS6/packages/core/PDApp.pimx
              Fri Dec 28 14:38:21 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Audition CS6/Adobe Audition CS6/packages/core/PDApp.pimx'
              Fri Dec 28 14:38:21 2012[INFO] PIM - Validating package file: '/Volumes/Adobe Audition CS6/Adobe Audition CS6/packages/core/PDApp.pima'
              Fri Dec 28 14:38:21 2012[INFO] PIM - SUCCESS insertPackageUpdateList.
              Fri Dec 28 14:38:21 2012[INFO] PIM - SUCCESS insertAppletRegInfoList.
              Fri Dec 28 14:38:26 2012[INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe Audition CS6/Adobe Audition CS6/packages/core/PDApp.pimx.
              Fri Dec 28 14:38:26 2012[INFO] PIM - START installPackage at file /Volumes/Adobe Audition CS6/Adobe Audition CS6/packages/D6/D6.pimx

              An "ls -l of /Volumes/Adobe Audition CS6/Adobe Audition CS6/packages/D6 shows:

              total 3704

              -r--r--r--@ 1 pa23771  MITLL\Domain Users  1864625 Apr  6  2012 D6.pima

              -r--r--r--@ 1 pa23771  MITLL\Domain Users    25197 Apr  6  2012 D6.pimx

              -r--r--r--@ 1 pa23771  MITLL\Domain Users     1832 Apr  6  2012 D6.sig

              • 5. Re: Adobe Installer Hangs Up on MacBook Pro running OSx 10.7.5
                Jeff A Wright Employee Hosts

                I don't see anything actionable either from your post.  You may want to try installing under a newly created user account or booting in Safe Boot mode to see if there is other software which maybe interferring with the installation process.