8 Replies Latest reply: Dec 7, 2012 10:41 PM by Gogluchon RSS

    Organizer cannot show thumbnails or play video for my captured DV video

    Gogluchon Community Member

      I have captured DV video from my 10-year old DV camera (Sony DCR-TR22) that Elements Organizer is neither able to preview nor show thumbnails for. When I double click on it, I get a preview window, but all I can do is play the audio, and I see a generic video icon in place of the actual video.


      On the other hand, the video plays back just fine in the editing window, so I know the right codecs are there somewhere.


      I am using Windows 7 64bit. I've also installed VideoLan, but I don't think that's the culprit as I uninstalled it to see if that solves the issue (and it does not).


      Not being able to use Organizer for my DV video makes Elements much less useful than advertised. Please help.