YouTube Black Screen

[martindrogers]

When accessing the YouTube website using Internet Explorer 9 in a Citrix session, I get a black screen.

Can anyone help as this is delaying the rollout of a server desktop to all users?

[jeromiec83223024]

I believe you'll need to disable hardware acceleration.  See the following post for details:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Also, what version of Flash Player are you using?

[martindrogers]

Hi Jeromie

Thanks for the reply.

After some testing, I think it is something to do with IE and ActiveX controls. I am looking into this.

The version if Flash Player is 11.5.

[jeromiec83223024]

Moved to Using Flash Player, as it is not specific to the Flash Player 11.6 Beta.

Is it IE 9 specific?  If so, does disabling Protected Mode in MSIE resolve the issue for you?

[Hoang_Pham]

I've updated Flash Player to 11,8,800,96 version so I have this issue again. Plz fix it

[Guest]

im having the Same exact issue and i need a fix too. apparently IE is the same browser SL uses. its freaking annoying. i cant watch videos because of a black screen.

[jeromiec83223024]

This thread was specifically about video playback over Citrix (a commercial remote desktop product).  Are you both running into video problems with Citrix specifically?

If not, please work through all of the following troubleshooting steps, and start a new thread with the results:

Basic Troubleshooting Info

To help troubleshoot we'll need the following system information:

- Operating system

- Browser

- Flash Player version - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

The first step is to work through the video troubleshooting guide for your operating system, here:

- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.htm

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users

- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Mac_OS_users

Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify this by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the menu.

- HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2w&html5=True

- Non-HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2w