4 Replies Latest reply on Dec 12, 2012 12:24 PM by skatcat1

    Failure to install the update for Adobe Flash Player "A required file (:3) could not be installed."

    skatcat1

      I've bee trying to install the update for Adobe Flash Player for some time and keep getting install failed....."A required file (:3) could not be installed."  Of course I'm going to the suggested installation problems website but nothing there seems to address this specfic failure mode.  Can anybody help?

       

      Windows 7, IE9 browser

       

      Message was edited by: skatcat1

        • 1. Re: Failure to install the update for Adobe Flash Player "A required file (:3) could not be installed."
          pwillener Level 8

          Could you post the contents of the FlashInstall.log file from C:\Windows\system32\Macromed\Flash

          • 2. Re: Failure to install the update for Adobe Flash Player "A required file (:3) could not be installed."
            skatcat1 Level 1

            Pat.....Thanks for the response.  I found the file your requesting, but can't find a way to attach it to this post.  How can I get it to you?  Also, do you want the file folder w/contents or the contents copy/pasted?

             

            Thanks

            • 3. Re: Failure to install the update for Adobe Flash Player "A required file (:3) could not be installed."
              pwillener Level 8

              Sorry, this forum does not allow attachments.  Just paste the last 50 or so lines of the file's contents.

              • 4. Re: Failure to install the update for Adobe Flash Player "A required file (:3) could not be installed."
                skatcat1 Level 1

                Can't seem to post it to the forum directly, so maybe this will get through:

                 

                 

                =O====== M/11.1.102.55 2011-11-29+21-25-19.819 ========

                0000 00000010

                "C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm

                -install

                0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

                0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe

                Flash Player ActiveX/ 2

                0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx

                0007 00000015

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe

                0008 00000016

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll

                0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0010 00000011 1

                =X====== M/11.1.102.55 2011-11-29+21-25-24.321 ========

                =O====== M/11.1.102.55 2011-11-30+06-27-03.194 ========

                0000 00000010

                "C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm

                -install

                0001 00001041

                =X====== M/11.1.102.55 2011-11-30+06-27-03.356 ========

                =O====== M/11.1.102.55 2011-11-30+06-28-34.314 ========

                0000 00000010

                "C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm

                -install

                0001 00001041

                =X====== M/11.1.102.55 2011-11-30+06-28-34.453 ========

                =O====== M/11.1.102.55 2011-11-30+06-28-59.623 ========

                0000 00000010

                "C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm

                -install

                0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0002 00001040 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                =X====== M/11.1.102.55 2011-11-30+06-28-59.781 ========

                =O====== M/11.1.102.55 2011-11-30+06-37-36.210 ========

                0000 00000010

                "C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm

                -install

                0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0002 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx

                0003 00001024 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx 183

                0004 00000015

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe

                0005 00001024

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 183

                0006 00000016

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll

                0007 00001024

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll 183

                0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0009 00000011 1

                =X====== M/11.1.102.55 2011-11-30+06-37-40.431 ========

                =O====== M/11.2.202.235 2012-05-12+03-59-10.853 ========

                0000 00000010

                "C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8

                -install -au 1

                0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0002 00001015 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx 5

                0003 00000018

                0004 00001015 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx 5

                0005 00001015

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 5

                0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx

                0007 00000015

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe

                0008 00000016

                C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll

                0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                0010 00000011 1

                0011 00000012

                =X====== M/11.2.202.235 2012-05-12+03-59-15.768 ========

                =O====== M/11.2.202.235 2012-07-18+18-26-40.707 ========

                0000 00000010

                "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe"

                -maintain activex

                0001 00001011

                =X====== M/11.2.202.235 2012-07-18+18-26-46.808 ========