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Did you receive any error messages during the install process? You can review the install logs to determine if there were any errors. You can find information on how to locate and interpret your log files at Troubleshoot installation with install logs | CS3, CS4 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-install-logs-cs3.html.
Also was Premiere CS4 previously installed on this computer and stopped working or has it never worked? Finally what operating system do you have installed on this computer?
Thank you very much Jeff for your reply!
It was running very well before 9 months ago when i used it last time.
The only thing is I could input S/N, it was deacive, Not like I isntalled it two years ago. so I used 30-day trial temporarily. I will study that after I am back to home this evening.
My system is XP; before the premiere worked well.
More detail story: Premiere could not open 3 days ago, no fix, some one sent me a crack software, I used it, no luck. Another nice guy told that is for non-legal Premiere, surely it won't work.
I tried to remove Premirere; difficult; some one suggested me to use Adobe CS4 cleaner from Adobe. Then it was removed. I re-install Premiere; During the process, abnomal thing I remember was: I can't input product S/N, so I had to use 30-day trial.
During the installation, it was stopped by Windows Installer issue, I restarted Windows Installer, then the process continued...
I have two log files, don't know how to attach into this message. But, can't find any problem therein.
Heverever, when I tried to open newly installed Premiere, error message says: ---can't open, reason is exactly same with very beginning: Can't communicate with Inporter Process Server....
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Thank you for the update Forest3000@yahoo.com. It sounds like you are facing a permission issue on your computer when trying to activate and license your software. The procedures to interpret your log file are included in the document I referenced in message #1.
If you would like myself or another Adobe employee to review your log file then please download and run the Adobe Support Advisor from http://www.adobe.com/support/loganalyzer/. Once you run the Support Advisor it will give you an option to package for support. If you can please then respond to this thread with the token number.
Dear Jeff and Team:
Thank you very much for your support!
I have downloaded the advisor and got a token:
I am busy at work year-end rush, but this issue is so much bothering me. I helped a Church friend editing her wedding video to reflash on Christmas day, but suddenly met this Premiere no-open, while it was running well months ago.
Appreciate your help!
We may need to move this topic over to the Premiere forum but reviewing your install logs I did find several references to error 1601. Please try the procedures listed in Installer freezes | Checking system profile | CS4, Photoshop Elements 8 - http://helpx.adobe.com/creative-suite/kb/installer-freezes-checking-system-profile.html.
Good morning Jeff:
Thank you for the suggestion!
I spent some time last night, till 1:15am this morning, followed the suggested procedures, created addtional login admin account. Installed the CS4 Premiere, unfortunately, the result is same, no working , Help, Help, Help!
Appreciate ! and have a great day !
Moving this discussion to the Premiere Pro CS4 & Earlier forum. It doesn't appear that Forest is facing an installation issue.