7 Replies Latest reply on Dec 10, 2012 10:25 AM by ResQer

    Erase tool in PS touch

    ResQer

      How come the app is seriously slowing down now, and crashing when I use the Erase Tool on the iPad 3 version?

        • 1. Re: Erase tool in PS touch
          ibarrien Adobe Employee

          Hi,

           

          this shouldn't be. Have you tried to restart the device, does it still occur then?

          Does it occur on all documents or only a specific one?

          If only on one document - what size does it have and how many layers?

           

          thanks,

          Ignacio

          • 2. Re: Erase tool in PS touch
            ResQer Level 1

            Hi there,

             

            Thanks so much for getting back to me so quickly. I have restarted the device..multiple times, In fact, every time I used the erase tool I had to reboot the iPad.

             

            Ok, it's happened on several projects I will try and describe the sequence of events ...It always happens after using the lasso tool, and the inverse to erase background from an image...the whole process immediately slows to a crawl...I can see each independent round erase brush circle on the page...then...the progress square bar appears and it stalls...no button works, including the home button to release the crash...a hard boot (restart) is the only thing that works.

             

            I had wondered if it was a free memory kind of thing, so...I deleted piles of data from my tablet, and have 4GB free, nope...no luck...I wonder if I should reinstall the whole program?

             

            Hopefully I have recreated this as best as I could...

             

            Specs: iPad 3 running, iOs 6.0.1, PS version 1.4.0

             

            Cheers,

             

            Harriet Barnes

            • 3. Re: Erase tool in PS touch
              ResQer Level 1

              Ahhhh...I saved all my projects and then uninstalled the program...IT WORKS PERFECTLY!! WOOOHOOOOO!!!!

               

              Actually, you helped me, because knowing it wasn't a known bug, or update issue and simply just me, made me think to uninstall...

               

              I LOVE this program...it is BY FAR the app I use the most..

               

              Cheers,

               

               

              • 4. Re: Erase tool in PS touch
                ibarrien Adobe Employee

                Nice to hear that you could solve the issue. Did the crasher on erase always happen or did it happen after e.g. a system update?

                 

                thanks,

                Ignacio

                • 5. Re: Erase tool in PS touch
                  ResQer Level 1

                  Only happened for me since the update.

                   

                  I had used the program extensively before the update , and thought that this bug was directly related.

                   

                  Whew, relieved !

                   

                  Sent from my iPhone

                  • 6. Re: Erase tool in PS touch
                    ibarrien Adobe Employee

                    when you mention "the update" are you referring to the 1.4 update or an iOS update?

                     

                    Thanks,

                    Ignacio

                    • 7. Re: Erase tool in PS touch
                      ResQer Level 1

                      The 1.4 PS update.

                       

                      Sent from my iPhone