2 Replies Latest reply on Dec 10, 2012 8:54 PM by MichaelKazlow

    Adobe Volume Licensing


      Hi Adobe,


      I am wondering if Adobe Volume Licensing could list the number of licenses we have actually downloaded? Our Licensing website shows the number of licenses we have purchased but does not give a record of how many we have downloaded and are actually using. I spoke with a support representative name Garima at 800-443-8158, case #209718922 and she confirmed that Adobe DOES track this information, but does not release it to customers under any circumstances. This may be a legal issue that Adobe will not compromise on, but I believe it would be helpful for good faith customers to be able to reconcile their accounting of downloaded licenses with Adobe's records. That way, the customer can make maximum use of the software they have spent so much money on, but also stay within Adobe's licensing agreement terms without accidentally mis-accounting and going over.



      Grant Sheehan

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