12 Replies Latest reply on Dec 18, 2012 11:25 AM by Jeff A Wright Branched to a new discussion.

    I am having problems applying the Illustrator 16.2 update

    Jeff A Wright Adobe Employee

      This thread has been created for users facing difficulties applying the Illustrator 16.2 update.  Please begin by reviewing your installation logs to attempt to locate the point of failure.  You can find details on how to locate and interpret your installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 -http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.


      If you need assistance with reviewing your log please utilize the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ and choose the package for support option.  If you can then respond to this thread with the operating system you are using and your token number a Adobe employee can then assist with reviewing your installation logs.