2 Replies Latest reply on Dec 12, 2012 9:55 AM by Grant Haller

Can't download Photoshop purchase. Help!

ArohaHarawira Dec 12, 2012 2:34 AM

I just purchased Photoshop subscription edition and I want to download the application, but when I go to login to Creative Cloud, I get this message "You are not eligible to use Creative Cloud services due to the Service Eligibility Requirements". What can I do to download my purchase? I've already tried changing my password, but I still can't access the download.

1. Re: Can't download Photoshop purchase. Help!

Mylenium Dec 12, 2012 7:35 AM (in response to ArohaHarawira)

Contact support directly by phone or web chat.

Mylenium
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2. Re: Can't download Photoshop purchase. Help!

Grant Haller Dec 12, 2012 9:55 AM (in response to ArohaHarawira)

Help, I've failed trying to update my Photoshop CS5 to CS6. I can't get by your system of non-help. My name is Grant Haller. granthaller@earthlink.net. Can you help me.
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