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doing an uninstall will not lose actions or preferences.
i suggest uninstalling and then reinstalling from the original .dmg file (or disc).
enter your serial number. should work. worked for me.
I have Cloud but I guess it is the same principle. Thanks, I will do that then.
Moved from the Creative Cloud to the Photoshop forum. They will be able to help you here.
Before you uninstall, reset preferences. Start PS and immediately hold down shift alt ctrl keys. If fast enough you should get a reset window.
I had a similar "incident".
I have CS6, not the CS6 extended.
I got an update notice to download CS6, and when I did, my CS6 stopped working.
It turned out to be a CS6 extended notice, because I was asked for my CS6 extended license!
I had downloaded CS6 extended a while ago for a trial period, but threw it out in the garbage (on a Mac),
so Adobe should have known which copy of PS I had.
I had to spend time on the "Chat Line" to remedy the problem.
My reply to a similar question is here: http://forums.adobe.com/message/4921124#4921124
Dragging the Adobe Photoshop CS6 folder from Applications to the Trash does not uninstall Photoshop.
You need to double-click on the Uninstall Adobe Photoshop CS6 link at Applications > Utilities > Adobe Installers.
I always use the garbage that I didn't write the proper reply.
What I also do and please correct me if I'm wrong is go to Downloads >>CS6 extended, and then throw that in the garbage.
That seems to work for me, unless I'm still wrong.
I did check what you wrote (the proper way), then went to Utilities > Adobe Installers and I didn't find CS6 extended there).
Thanks for the proper way!
You won't lose any prefences. You can also subscribe to cloud for one month to save your data online before uninstalling.
I did the uninstall and reinstalled Photoshop and indeed I didn't lose my prefs. So I'm happy. Thanks everyone!
Glad to help you out...