39 Replies Latest reply on Dec 19, 2012 7:29 AM by KNOB44

    Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.

    KNOB44

      Adobe Flash Player 11 Active X 11.5.502.135 was successfully installed and working in browser.  Auto download continued to download and install same version repeatedly, at least every hour.  Uninstall and re-install does not fix the problem.  The previous version, 11.5.502.110 did the same thing.

       

      PC with Windows 7 64bit.  Browser:  IE 9.0.12,   32 bit.  Have temporarily uninstalled Flash Player to stop the auto downloads. 

        • 1. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
          Al N

          I am having the same problem, except that instead of installing repeatedly, I am repeatedly receiving a pop-up asking if it is okay for Adobe systems to make changes to my hard drive.  If I say "yes," then Adobe flash player is downloaded and installed, even though the current version has been previously installed on my hard drive.  (I'm grateful that I am getting this question instead of having the install happen automatically, but also surprised, since I indicated during a previous install that it was okay for Adobe to automatically install updates.)  How do I get Adobe to stop this pop-up message????  

          • 2. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
            Michael Thorson

            No answer here, either, just the same problem.  It asks to install the same version over again as an "update" about every 3-4 hours.  I just click 'quit' when it gets to the accept agreement page, but it is rather annoying.

             

            There must be a bug in the automatic updates which does not recognize this version as already being installed.

             

            This should  be an easy fix for someone at Adobe, given it worked properly with the automatic updater before this version was released... (hint, hint)...

             

            For reference: I use an HP desktop, Windows 7 Pro, 64-bit Intel processor.

            • 3. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
              KNOB44 Level 1

              I was incorrect when I implied Adobe Flash update is installing without my prompt.  I must click OK in the security window for the Adobe installation window to open.  I then have the option to Install or Quit.   If I install, the same version that I already have installs.  If I click on Quit, the installation window closes but the Adobe download prompt for the same file will soon reappear, usually within an hour.  My issue appears to be the same as yours.

               

              I unistalled Adobe Flash Player temporarily pending resolution of the issue.  The frequent update pop-ups seem to have stopped for now.

               

              How long have you had this problem?  Mine started about a week or so ago with Adobe Flash Player ActiveX 11.5.502.110.   I was very recently updated to 11.5.502.135.  The repeat update issue has continued until I uninstalled the newest version.  I am currently without Flash Player but hoping to get this resolved.

               

              I have Windows 7 and IE 9.

              • 4. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                KNOB44 Level 1

                For Michael Thorson and Al N:

                 

                I reported this issue to Adobe today on their Bug reporting site.  It is recorded as Bug 3428679.

                 

                I have Windows 7 64 Bit,  IE 9 on a Dell Studio XPS 8100 desktop. 

                • 5. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                  Michael Thorson Level 1

                  I kept it installed and just quit, I think that's better than going without the flash player.  It started for me a couple weeks ago as well.  Not sure which version it started with, I assumed it was always just the latest since I don't imagine they do more than an update a month or so.

                   

                  I wonder if you can just stop the AdobeFlashPlayerUpdateSvc in the task manager and see if that works?  I suppose you would have to re-do that every time you re-boot, but that might be another solution.

                  • 6. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                    Al N Level 1

                    Thanks for the comments.  I have a Dell Studio laptop that is a couple years old, running Windows 7 and IE9. 

                     

                    I don't recall the exact sequence of events, but I think that what happened is that I received some kind of online message from Adobe about a week ago asking if I wanted to upgrade to the current version of Flash Player.  I said yes and went through the install process.  I believe the version that installed is 11.5.502.135. 

                     

                    I then began to receive these messages asking me to install the current version.  My first thought was that I had been "had" by some kind of worm or virus, and I remembered some advice that I'd received a while back about never installing updates in response to those pop-up requests.  The advice was to say "no" to the popup, then go to the software vendor's website and download and install the update from there.

                     

                    Anyway, I uninstalled both Adobe Flash Player and Adobe Reader, then re-installed both from the Adobe website.  However, this did not eliminate the problem with the repeated popup messages.

                     

                    I think that Michael Thorson is correct when he says that "There must be a bug in the automatic updates which does not recognize this version as already being installed."  If we are having this problem, I would assume that a LOT of people are having it, and that Adobe would react quickly.

                    • 7. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                      KNOB44 Level 1

                      Michael,

                       

                      If you don't mind, please try stopping the AdobeFlashPlayerUpdateSvc in your task manager to see if that temporarily resolves the pop-up update issue.

                       

                      I checked my task manager but the FlashPlayerUpdateSvc was not listed, probably because I uninstalled Flash Player earlier today.  If stopping the update service works, we can use that as a temp fix until we get the real issue resolved.

                       

                      Al N,

                       

                      I did the same as you, uninstalled Flash Player and reinstalled same directly from the Adobe web site.   As with you, did not resolve popup issue.

                      • 8. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                        J3133q

                        I'm having the same problem as Al N.  After hours of messing with the various trouble shooting tips on adobe's website (only to verify a successful install of the latest version), I tried the on line chat.  Their suggestion was either to go to this forum ("where an alternative solution has been found") or call and pay $39. 

                        Hope the bug report, and the fact this seems a fairly widespread problem, will lead to a solution.

                        • 9. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                          Michael Thorson Level 1

                          I stopped the FlashPlayerUpdateSvc, and an hour later have not had a re-occurrence of the issue.  I'll come back and re-post if it does.

                           

                          It does beg the question of how one is going to get future updates if you have to stop the service to avoid the bug with this update...

                          • 10. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                            chris.campbell Adobe Employee

                            Could someone affected by this issue please post their flashinstall.log file?

                             

                            Where do I find the Flash Player installation log on Windows?

                             

                            If possible, please temporarily add the following line to your mms.cfg file (located in C:\Windows\SysWOW64\Macromed\Flash or C:\windows\system32\macromed\flash).  Once added, let your machine run intil the next time the download occurs and then send the log file.

                             

                            SilentAutoUpdateVerboseLogging=1

                            • 11. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                              Michael Thorson Level 1

                              I had the file in both locations, they looked identical.... here's the one from \SysWOW64\\\

                               

                              I just pasted the last 4 months.  Let me know if you need the rest of the last two years.

                               

                              =O====== M/11.3.300.270 2012-08-13+17-57-37.182 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{5B67B855-EA31-478D-85F8-669CE44BD9C9}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_270.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.dll
                              0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0007 [I] 00000012
                              =X====== M/11.3.300.270 2012-08-13+17-57-45.571 ========

                              =O====== M/11.3.300.270 2012-08-13+18-57-51.083 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{AFB7C976-9130-4ACC-AC67-3207869D93F3}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                              0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                              0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0006 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0007 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_270.dll
                              0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_Plugin.exe
                              0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0011 [I] 00000012
                              =X====== M/11.3.300.270 2012-08-13+18-57-52.605 ========

                              =O====== M/11.3.300.271 2012-08-14+20-58-56.118 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{ACF13262-7A0D-4255-B117-EE0A18D01D54}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.dll
                              0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0007 [I] 00000012
                              =X====== M/11.3.300.271 2012-08-14+20-59-00.199 ========

                              =O====== M/11.3.300.271 2012-08-14+21-58-48.768 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{E374B9D4-348D-4D09-BC2C-609B3253B1EC}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                              0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                              0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0006 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0007 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_271.dll
                              0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_Plugin.exe
                              0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0011 [I] 00000012
                              =X====== M/11.3.300.271 2012-08-14+21-58-51.188 ========

                              =O====== M/11.3.300.271 2012-08-14+23-47-15.579 ========
                              0000 [I] 00000010 "C:\Users\MICHAE~1.THO\AppData\Local\Temp\{130D9845-8736-4730-8A6A-71B37C53BD78}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.dll
                              0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0007 [I] 00000012
                              =X====== M/11.3.300.271 2012-08-14+23-47-17.211 ========

                              =O====== M/11.4.402.265 2012-08-31+04-52-17.038 ========
                              0000 [I] 00000010 "C:\Users\MICHAE~1.THO\AppData\Local\Temp\{2755FF6C-1DBE-4CC8-9370-D7770D78B31E}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_4_402_265.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_265_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_265_ActiveX.dll
                              0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0007 [I] 00000012
                              =X====== M/11.4.402.265 2012-08-31+04-52-20.729 ========

                              =O====== M/11.4.402.278 2012-09-21+10-57-22.038 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{F1AEBE6E-3395-4438-8F9D-FA9686EC7231}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                              0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                              0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0006 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0007 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_4_402_278.dll
                              0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_278_Plugin.exe
                              0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0011 [I] 00000012
                              =X====== M/11.4.402.278 2012-09-21+10-57-25.896 ========

                              =O====== M/11.4.402.287 2012-10-09+03-57-22.741 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{F17AF460-6824-4CB4-8E62-49FE4A72DB9D}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_4_402_287.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.dll
                              0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0007 [I] 00000012
                              =X====== M/11.4.402.287 2012-10-09+03-57-30.244 ========

                              =O====== M/11.4.402.287 2012-10-09+04-57-28.151 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{B46F31CE-6A67-4608-AFA1-F2F0D679A424}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                              0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                              0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0006 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0007 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_4_402_287.dll
                              0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_Plugin.exe
                              0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0011 [I] 00000012
                              =X====== M/11.4.402.287 2012-10-09+04-57-29.025 ========

                              =O====== M/11.5.502.110 2012-11-20+18-41-01.449 ========
                              0000 [I] 00000010 "C:\Users\MICHAE~1.THO\AppData\Local\Temp\{B65466F0-D139-412A-BAE0-C9DAA473173F}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll
                              0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                              0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0008 [I] 00000012
                              =X====== M/11.5.502.110 2012-11-20+18-41-06.329 ========

                              =O====== M/11.5.502.110 2012-12-03+17-31-37.376 ========
                              0000 [I] 00000010 "C:\Users\MICHAE~1.THO\AppData\Local\Temp\{9AF29306-A404-46C7-84A3-3B1BEAB4AD30}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 6 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll
                              0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                              0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0008 [I] 00000012
                              =X====== M/11.5.502.110 2012-12-03+17-31-43.737 ========

                              =O====== M/11.5.502.110 2012-12-03+18-18-14.170 ========
                              0000 [I] 00000010 "C:\Users\MICHAE~1.THO\AppData\Local\Temp\{897519B9-820B-433D-9BAA-FB311C5B39A6}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 6 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll
                              0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                              0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0008 [I] 00000012
                              =X====== M/11.5.502.110 2012-12-03+18-18-18.076 ========

                              =O====== M/11.5.502.110 2012-12-04+15-52-40.232 ========
                              0000 [I] 00000010 "C:\Users\MICHAE~1.THO\AppData\Local\Temp\{318C978F-3CD6-4EF1-B4D1-3F8333AC5690}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 6 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll
                              0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                              0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0008 [I] 00000012
                              =X====== M/11.5.502.110 2012-12-04+15-52-46.752 ========

                              =O====== M/11.5.502.110 2012-12-10+18-50-12.121 ========
                              0000 [I] 00000010 "C:\Users\MICHAE~1.THO\AppData\Local\Temp\{9A460591-7764-4EF4-8601-14C827A25D13}\InstallF lashPlayer.exe" -install -skipARPEntry -iv 6 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll
                              0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                              0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0008 [I] 00000012
                              =X====== M/11.5.502.110 2012-12-10+18-50-15.467 ========

                              =O====== M/11.5.502.135 2012-12-11+19-58-05.089 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{6A92CF4D-A7B4-4F3F-AC38-C6E80FA6F2EA}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                              0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_135.ocx
                              0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_135_ActiveX.exe
                              0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_135_ActiveX.dll
                              0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                              0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0008 [I] 00000012
                              =X====== M/11.5.502.135 2012-12-11+19-58-12.654 ========

                              =O====== M/11.5.502.135 2012-12-11+20-57-44.840 ========
                              0000 [I] 00000010 "C:\Windows\TEMP\{0180DBE3-2811-4769-97A9-4DF56A98FB68}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                              0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                              0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                              0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
                              0006 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0007 [W] 00001036 Software\Opera Software/Plugin Path 2
                              0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_5_502_135.dll
                              0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_135_Plugin.exe
                              0010 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
                              0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                              0012 [I] 00000012
                              =X====== M/11.5.502.135 2012-12-11+20-57-49.027 ========

                              • 12. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                chris.campbell Adobe Employee

                                Thanks for the log.  Could you also post a screenshot of any UI that is appearing?  While the hourly issue does lead me to suspect the auto update system, showing any UI wouldn't be very "silent".

                                 

                                Thanks,

                                Chris

                                • 13. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                  Michael Thorson Level 1

                                  The UI that appears is the normal Adobe installation update UI... dowloanding.... close ie explore... agree to terms... installing... done.  I don't have one up on my screen at the moment so that's the best I can do right now.

                                  • 14. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                    chris.campbell Adobe Employee

                                    Hi Michael (or anyone else reading this),

                                    Would you be willing to do a quick desktop sharing session with us so we can take a look at what's going on?  If so, please shoot an email to ccampbel@adobe.com.

                                     

                                    Thanks,

                                    Chris

                                    • 15. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                      KNOB44 Level 1

                                      Michael,

                                       

                                      Any updates on your situation with FlashPlayer repeat downloads?   Have you had any problems since you you stopped the FlashPlayerUpdateSvc ?

                                       

                                      I still have not re-installed FlashPlayer.   I am however getting Windows Security window popups at bottom of page when web browsing saying (this webpage wants to install FlashPlayer  - can click on yes or no and choose run or save) - same security permission window that appears whenever you download an installation file.

                                       

                                      Also, have you done a desktop session with Chris Campbell, Adobe Staff?   I sent him an email a couple of hours ago, no response yet.

                                       

                                      KNOB44

                                      • 16. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                        Michael Thorson Level 1

                                        Chris took a look on my PC yesterday.  Apparently stopping the FlashPlayerUpdateSvc was not the answer.  Mine said stopped but it actually isn't, it is still on auto and only runs for a second or so every couple hours to check for the update.

                                         

                                        I wasn't having the issue when he was on my desktop, so he couldn't replicate it, but he does think he's narrowed it down to the browser, and specific only to some sites.  The ones I use most frequently are bloomberg.com, nytimes.com, ft.com, economist.com, and espn.com so the suspicion is that it is one of those for me -- most likely bloomberg.com (there could be others that cause the problem for other users).

                                         

                                        MT

                                        • 17. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                          KNOB44 Level 1

                                          Thanks for update. 

                                           

                                          I seem to be having the problem on most, if not all, of the many websites I use.    When I had the Flash Player installed I was getting update prompts from Adobe Flash almost every half hour or so.

                                          • 18. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                            Michael Thorson Level 1

                                            It just happened again.  I was reading this page on the internet...

                                             

                                            http://www.bloomberg.com/news/2012-12-12/california-psychiatrists-paid-400-000-shows-biddi ng-war.html

                                             

                                            I was unable to take a screen shot because it immediately prompts the windows administrator pop-up which asks you if you want this program (Adobe Flash Player) to make changes to your computer.

                                            • 20. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                              chris.campbell Adobe Employee

                                              Thanks Michael.  I'll let the installer team know. 

                                               

                                              As I mentioned yesterday, we believe this is being caused by our .cab installation.  This is specific to Internet Explorer and typically occurs when a webpage attempts to load Flash and specifies a minimum version.  If Flash Player does not match this version, the .cab install is automatically started for the user as convenience.

                                               

                                              We're now trying to determine if we can get IE to log the entire .cab process.  Unfortunately, Flash Player's install log pick up the action too late in the process to give us the details we're looking for.  Getting URLs might also help, as we'd like to examine the html to determine if it's something as simple as the page asking for a version of Flash that's not yet available.

                                              • 21. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                KNOB44 Level 1

                                                Chris,

                                                 

                                                Before I uninstalled FlashPlayer I was getting repeat AdobeFlash update notices about every 30 minutes no matter what web pages I was on.   I browse multiple pages every day so it is impossible to determine which pages may trigger the download notice.  Once it happens, it repeats two or three times an hour  no matter what I do.  The uninstall seems to have stopped it for now, except for the Windows security popup at the bottom of the browser showing that the web page wants to download FlashPlayer.   The option (as for all downloaded executable files) is either run or save.   I close the security popup without downloading Flash because once I do a FlashPlayer install, the Adobe auto-download notices again appear repeatedly.

                                                 

                                                The news pages that I frequently use are: www.washingtonpost.com, www.msnbc.msn.com  (both US and World news pages) and home.myhughesnet.com

                                                 

                                                This issue started about 10 days ago for me with build 11.5.502.110.   The build I uninstalled yesterday was 11.5.502.135

                                                • 22. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                  chris.campbell Adobe Employee

                                                  Interesting.  Can you show me what the "Adobe auto-donwload notices" dialog looks like?  I've been under the assumption that you would see the security popup each time.  Similar to the behavior in the video below:

                                                   

                                                  • 23. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                    chris.campbell Adobe Employee

                                                    Could you also check your Temporary Internet Files folder for files that begin with "?CodeDownloadErrorLog"?  If these exist, please zip them up and send them to ccampbel@adobe.com.  It's possible that these might also give us clues.

                                                     

                                                    You can find your Temporary Internet Files folder using the following steps:

                                                     

                                                    1. Open either Microsoft Internet Explorer or the Windows Control Panel.
                                                    2. In Microsoft Internet Explorer, open the Tools menu and choose the Internet Options... menu. In Control Panel. open the Internet Options list item. In either case, a new window titled "Internet Properties" appears.
                                                    3. In the Temporary Internet Files section of the Internet Properties window, click the "Settings..." button. A new "Settings" window appears.
                                                    4. In the "Settings" window, click the "View Files..." button.
                                                    • 24. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                      J3133q Level 1

                                                      Hi, sorry but I have been away from my computer for the past 30 hours or so. 

                                                      In the meantime, the problem of repeated prompts asking if I wanted to "allow the following program [Adobe Flash Player] to make changes to this computer" [which led to further prompts that wanted me to install AFP, even though I had verified I had just installed the latest version successfully] seems to have disappeared. 

                                                      Shortly before I had to leave the computer yesterday, I did something that might be relevant.  In addition to the prompt about Adobe Flash wanting to make changes, every time I changed a website, or even a page in a given website, I got a prompt saying something on the lines of "the website wants you to let AFP run". The choices were "no" "yes" or "allow for all sites "[maybe not the exact wording, but close]. 

                                                      If I said no, the prompt repeated with every change of page.  If I said yes, I think the problem went away on that particular site.  I had resisted "allow for all sites".  Just before I had to leave I gave up and clicked on "allow for all sites".  Now that I am back, I do not see any evidence that the prompt about AFP wanting to make changes has reappeared.  Not sure if allowing AFP to run on all sites had anything to do with this, but thought I should mention this in case it is helpful.

                                                      Of course, the problem may reappear as soon as I click on "post".  I hope not, but will let you know if it does.

                                                      • 25. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                        Michael Thorson Level 1

                                                        Sorry, I was gone from the office by the time I got this.  We can pick it up on Monday when I'm back at that computer.

                                                        • 26. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                          KNOB44 Level 1

                                                          Reply to Posting 22.

                                                           

                                                          My Adobe install notice does not look at all like the image in your posting.  It rather looks like the popup described by J3113q in Posting 24.   The small IE security notice appears at the bottom of the web page and reads as follows:  "This website wants to install the following add-on 'Adobe Flash Player' from 'Adobe Systems Incorporated'"   There is an Install button to the right which I have not used.  I exit the security window.  The same small security window often appears at the bottom of web pages when a commercial popup is blocked on the website.  You can then choose to allow the popup once, or always, or exit the security notice to deny the popup. 

                                                           

                                                          My situation differs somewhat from J3113q in Posting 24 in that I presently do not have FlashPlayer installed.  I uninstalled FlashPlayer on Wed and since that time have received no standard auto update notices for FlashPlayer from Adobe.  I do get frequent reminders as described above when FlashPlayer is needed on a particular web site.

                                                          • 27. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                            KNOB44 Level 1

                                                            Reply to Posting 23

                                                             

                                                            Chris,  was able to locate the log file using the Windows Control Panel method.  The file has an IE logo and is in part called "?CodeDownloadErrorLog!............"

                                                            I tried to copy the file to my desktop without success.  I need to access a copy without affecting the original.  How can I do this?   Also,  I presently have no zip/unzip software on my PC.  What do you recommend that is easy to use and preferably free?

                                                            • 28. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                              KNOB44 Level 1

                                                              Reply to Posting 24:  J3133q

                                                               

                                                              My FlashPlayer situation is similar to yours except that I uninstalled FlashPlayer on Wed and have not reinstalled it.  Please see my Posting 26 for a description of what I am now experiencing in IE.

                                                               

                                                              Please let me know if clicking on "allow for all sites" has resolved your repeat FlashUpdate prompts from Adobe.  If so, I will try it after I reinstall FlashPlayer from the Adobe site.  So far I have never seen the option to "allow for all sites".  But that may be because FlashPlayer is not installed on my PC.

                                                               

                                                              Thanks

                                                              • 29. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                Al N Level 1

                                                                For whatever it is worth in this discussion, I am no longer receiving the following popup (near the bottom of the screen):

                                                                "This webpage wants to run the following add-on: Adobe Flash Player from Adobe Systems Incorporated."  I received this message way back when just after I'd uninstalled Adobe Flash Player and Adobe Acrobat Reader.  I assumed that the web site I was using needed Adobe Flash Player in order to perform some function.  I clicked "Allow for all websites," and have not received this message since.

                                                                 

                                                                The popup message that I DO continue to receive (every ten or fifteen minutes) is as follows (it pops up right in the middle of the screen, and I am not able to ignore it or to perform any other functions until I've clicked Yes or No):

                                                                "User Account Control" (appears in heading block in the message window).  Message: "Do you want to allow the following program to make changes to this computer?  Program name: Adobe Flash Player  Verified publisher: Adobe Systems Incorporated  File origin: Downloaded from the Internet"  This is followed by buttons captioned "Yes" and "No."

                                                                 

                                                                The internet websites which start up when I start IE9 (and which I usually leave up and running) are:  Facebook, Yahoo, Google Mail, New York Times, Washington Post.

                                                                • 30. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                  KNOB44 Level 1

                                                                  Reply to Posting 24 (J3133q) and Posting 29 (Al N)

                                                                   

                                                                  Apparently clicking on "Allow for all sites" doesn't fix our issue - AdobeFlashPlayer contines to automatically download and prompt repeatedly for installation when the same build is already installed.

                                                                  • 31. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                    J3133q Level 1

                                                                    Reply to Al N and KNOB44,

                                                                         Like Al N I was getting two different types of popups:

                                                                         one was the "User Account Control" popup, (which at least every hour ( and often more frequently) prompted me to install AFP, even though I had verfied on adobe's website that the latest version was installed and running); the other was the "This webpage wants to run ..." popup (with 3 choices: "allow for this website"; "allow for all websites", and "don't allow", (and an "X" to cancel) which appeared every time I changed sites or even pages of the same site.unless I clicked on "allow for this website". 

                                                                         Sometime yesterday afternoon, when I was getting both these popups, out of frustration I clicked on "allow for all websites".  As Al N notes, of course this stops the "this website wants to run.." popup.   But I have not gotten the ""User Account Control" popup since then either.  However, based on KNOB44's experience, this seems to be just a coincidence, not a real fix.  Still no recurrance of either popup though.

                                                                    • 32. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                      Al N Level 1

                                                                      To J3133q:  Good for you, glad to hear that you are not getting any popup messages.  I continue to get the User Account Control over and over again.  I hope that Adobe will be able to resolve this.

                                                                      • 33. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                        J3133q Level 1

                                                                        I wrote too soon.  The "User Account Control" popup is back.  Maybe it was on vacation from Friday afternoon until now?  So I am still looking for a fix to this annoying (and unnecessary) prompt.

                                                                        • 34. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                          KNOB44 Level 1

                                                                          Reply to Chris Campbell, Post 23

                                                                           

                                                                          Chris, this is a follow-on to my comments in my Post 27.

                                                                           

                                                                          Have have since downloaded and installed WinZip, evaluation version, and have attempted to locate the log file that I previously identified when I viewed IE temporary internet files which I could open when I clicked on "view files".  The path shown is: Peter\App Data\Local\Microsoft\Windows\Temp Internet Files.

                                                                           

                                                                          I tried to use the same path in Winzip to locate the log file.  The path I followed in Winzip is:  Peter\App Data\Local\Microsoft\Windows.......   Could not see the Temp Internet Files folder in the Windows folder.   Could it  be hidden? 

                                                                           

                                                                          Need some help here.

                                                                           

                                                                          Thanks

                                                                          • 35. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                            chris.campbell Adobe Employee

                                                                            When getting the User Account Control popup, do you have the ability to save the installer to your file system or does it just run immediately?  We're trying to understand what installer is actually being run.  My video showed the .cab install, but that doesn't appear to be what you guys are encountering.

                                                                             

                                                                            If possible, it would be helpful if someone could take a video of this process and share it with us (via Youtube, etc.)  Cell phone quality would work fine if that's possible.

                                                                             

                                                                            I've also read one report that this might be caused by an online ad frame that was requesting an incorrect version of Flash Player.  Has anyone tried clearing their cache and still had this occur?

                                                                            1 person found this helpful
                                                                            • 36. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                              Michael Thorson Level 1

                                                                              It just ran immediately... the sequence is 1. browse the internet 2. "User Account Control" pop-up box appears in the middle of the screen (rest of screen blacks out and there is the one 'beep') Message: "Do you want to allow the following program to make changes to this computer? Program name: Adobe Flash Player Verified publisher: Adobe Systems Incorporated File origin: Downloaded from the Internet 3. at this point I now say click the upper right 'x' to close the box and everything goes back to normal working on the internet (note, clicking 'no' or 'yes' does not get you out of the loop, you have to click the 'x' to shut the window).  Prior to figuring out it was just re-installing the same thing over and over, I'd click yes and then it would go into the adobe installation sequence you have in your video above.

                                                                               

                                                                              I cleared my cache and I have not had a problem since, so maybe you are on to the solution in your message #35 re: the online ad frame.

                                                                               

                                                                              In any event, I have not had a recurrence since last Friday.

                                                                              • 37. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                                KNOB44 Level 1

                                                                                I uninstalled FlashPlayer about a week ago so have not had a repeat problem (except not having FlashPlayer while web browsing).  I  will reinstall it from the Adobe Site and will clear my cache of temp internet files.   Will see what happens.........

                                                                                • 38. Re: Adobe Flash Player Auto Install downloads same file repeatedly after successful installation.
                                                                                  J3133q Level 1

                                                                                  This is also a reply to Chris and Michael,

                                                                                  Since Friday afternoon, I have had only one repeat (on Sunday morning) of the "User Account Control" popup.  The popup acted just as Michael describes (and just as it did all last week and before).  If it occurs again, I'll try to remember what I was doing that might have set it off and try to video it (and then try to figure out how to upload the video).  But hopefully the situation will not arise: at least its frequency is way way down.

                                                                                  By the way, how do I "clear my cache"?  Sounds like it may be a good thing to do in any case.