This may not help, since I have never read of that system in several years of reading here, but more information about the MOV files might help someone give an idea
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
Also, in general, more information is better http://forums.adobe.com/message/4200840
Maybe try transcoding to a non-QuickTime format. Prelude can do this.
I used Tricaster footage back with Premiere CS3 and, if I recall correctly, I had to do a work around to get it to work. The Tricaster I was using had a built-in primitive editor program, so I would put my clips on that timeline and export as a format that Premiere liked better. Sorry, I don't recall the specific format (it's been a few years), but that may help get you in the right direction.
Is it possible Tricaster now has a few format options when recording? Maybe ask the crew to send a few test files to you. I believe there is (was?) a helpful forum on the Newtek site. Might check that out.
Good luck! Please report back with your solution to help others down the road.