1 2 3 4 5 Previous Next 196 Replies Latest reply on Apr 19, 2013 11:00 AM by Jeff A Wright Go to original post Branched to a new discussion.
      • 80. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
        han.chuan Level 1

        I want my photoahop, and illustrator Traditional Chinese version! Adobe, you have no right to disable the software that I legally bought!

        • 81. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
          Suzume Tori Level 1

          I'm trying to move into a new computer as my old one dies. I have a copy of Adobe Creative Suite Production Studio, which is problematic. While there is a no-activation-required version of CS2 at http://www.adobe.com/go/cs2activation_eol_en, it is not the same as the version that I have. What I have does not contain InDesign, for example, and *does* contain After Affects.

          This is problematic for two reasons: 1) my serial code is therefore not functional, and 2) I can't use the software I actually want to use, because it isn't among the downloads.

           

          I tried to contact chat support, which referred me to the link that I'd already mentioned being unable to use. I tried phone support, and sat around on the phone for three hours listening to hold music before discovering an apparent limit on my phone call duration when, after three hours, the phone call cut off. (Three hours of elevator music and nary a soul. It was very demoralizing.) I got back onto the computer and attempted to ask for help via chat, where I was advised to post in the forums, which amused me, since if Adobe can't even activate their own software anymore, I doubted that other users would be able to do so for me. Cue more frustration.

           

          So, here goes: can someone help me? I'm trying very, very hard to do the right thing in a world where pirates provide better support than adobe, but it's mostly just serving to depress me.

          • 82. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
            Kulhain1

            I registered the software using help->registration.  Adobe sent me an e-mail and I can log into "my Adobe" but I don't see any serial number or download to use to make the software work without your activation server.

             

            When I click on "my products" there are no products listed.  When I try to use my serial number to "register new product" it says my serial # is already used.    I have had that serial # since I bought the software in 2006 (which you can verify since I ordered it from Adobe - it even says so in my order history).  The only person that serial number is in use by is me.

             

            So what do I do now?

            • 83. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
              Ozpeter Level 1

              The serial numbers for the new downloads are given on the download page.  You don't use your old serial for the new download.  Now, everyone reinstalling has the same serial number.

              • 84. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                Eyes-like-a-hawk Level 1

                Kulhain1:  Go to  http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

                In step 2 on this page, click the language version that you want. You'll land on the page with downloads and the new serial numbers.

                Now you must log-in with your Adobe ID.

                • 85. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                  Trebor1954

                  I also have downloaded and successfully installed the 3 exes referred to in post #11.  The following programs were installed:  Photoshop, Image Ready, InDesign and Illustrator.  Since I originally purchased Production Studio Premium, I am missing:  Premiere Pro, After Effects, Encore and Audition.  What do I have to do to download and install these missing programs?

                  • 86. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                    -X-Man Level 1

                    Premiere Pro has its own download link on the same page.

                     

                    However, those of us who bought and own CS2 Production Premium are still waiting for Adobe to make available After Effects 7, Encore 2 and Audition 2 - the missing items from our original CS2 Production Premium discs. It's getting very frustrating to an increasing number of us who rely on this software that Adobe have yet to address this.

                     

                    I have a project that needs to be done by early Feb, and I cannot even start until After Effects is installed.

                     

                    Jeff: can we have an ETA of the missing CS2 Production Premium programs?

                    • 87. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                      Suzume Tori Level 1

                      Just -- seconding this. 'Cause the holiday season is over, school is starting, and having a lack of functioning purchased software is rather problematic.

                      • 88. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                        Charlie Edstrom

                        I was forced to replace my  computer because of a failure. Please, we really need to know what Adobe plans do to with After Affects. Considering there is upgrade path for CS2 owners, we really need a quick answer.

                        • 89. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                          Jeff A Wright Adobe Employee

                          -X-Man I apologize but I don't have any specific updates to report at the moment.  We are aware that the following software titles are currently unavailable:

                           

                          • Production Studio Premium
                          • After Effects 7.0
                          • GoLive 9.0
                          • Creative Suite 2 for additional languages
                          • Acrobat 7 Professional
                          • 90. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                            Suzume Tori Level 1

                            Do you know *when* this will be addressed? I've been run through way too many circles in customer service to even know what I should be asking, at this point.

                            • 91. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                              MikeVano213x

                              Well, this is depressing.  I have the same problem, and was told by support to come to the forums for further help. 

                              Seriously, we need Adobe to add After Effects 7 to the EOL page.

                              • 92. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                Suzume Tori Level 1

                                So, blunt question: I understand that you are aware of the problem (though some of the customer service sectors do not appear to be, which is an exercise in frustration) but does this mean that there is likely going to be anything done about it, or is this a case where Adobe is aware, but has decided not to fix it?

                                • 93. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                  Eyes-like-a-hawk Level 1

                                  Dear Community Admin,

                                  to ensure that Adobe customers who "urgently" need to install, activate, and get our CS2 products and Acrobat 7  back up running, could you please address the still unanswered questions in this forum?

                                  I began this initial discussion, and Jeff A Wright has helped me get CS2 successfully installed, however, not Acrobat Pro...and I think there are quite some other Adobe members distressed about missing download files.

                                   

                                  I deliberately purchased this expensive retail product on a CD-Rom in 2007, so that I did not have to waste time downloading from Adobe's server. I never imagined that I would be forced to do this to get the program back up running.

                                  It is in Adobe's interest to assist us. Make us happy custumers. I appeal here to your sense of business ethics to help restore the functionality to our software.

                                   

                                  My unanswered issue about Acrobat 7 was branched off in a separate discussion:  http://forums.adobe.com/message/4984649#4984649

                                  • 94. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                    kglad Adobe Community Professional & MVP

                                    for acrobat 7 pro users, you can download and use acrobat 8 pro via http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

                                     

                                    i don't know how to help users like suzume tori that need after effects.

                                    • 95. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                      Suzume Tori Level 1

                                      At the moment, the greatest help you could offer (aside from a simple solution,obviously) would be information -- in my case, a definitive answer as to whether or not the software will be made available in some form for those who have made the mistake of purchasing it. I'm not saying "solve this now" -- I am asking if it will be solved.

                                       

                                      At the moment, the only solution I've been given that would allow me to own a functioning copy is that of re-purchasing a more current version of the software. Unfortunately, even if I had the kind of money that would be required, I would not be comfortable spending it in support of a company that would disable the software of its clients who had purchased it in good faith -- not just because it would be a tacit approval of the practice, but because I would fear that the newly purchased version, too, would be soon rendered useless by similar practices in the future, making it an unwise risk/investment for the amount of money it would cost.

                                      • 96. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                        ProDesignTools MVP & Adobe Community Professional

                                        At the moment, the greatest help you could offer (aside from a simple solution,obviously)

                                         

                                        At the moment, the only solution I've been given that would allow me to own a functioning copy is that of re-purchasing a more current version of the software.

                                         

                                        Hi Suzume, one possible idea along those lines would be to download & use a trial (not purchased) version of the current CS6 release as an interim (30-day) stopgap measure, until there is more clarity on the questions you asked.  Just a thought.

                                        • 97. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                          I.Ko Level 1

                                          По-моему кто-то "включил дурака". От того, что Адоб выложил в свободный доступ свой софт (так и CS6 - качай сколько хочешь) и серийники, он не стал свободным. Вы и раньше могли скачать пиратку (и сейчас тоже) и с равным успехом ей пользоваться - "поймают - будете отвечать" (так лучше уж CS6 ). Адоб сделал этот шаг для упрощения жизни легальным пользователям CS2, которых осталось человек 20, судя по форуму. (О виртуализации в адобе, видимо, не слышали - вполне можно было оставить сервер активации в виртуалке какой-то...). Если у Вас нет лицензии на использование продуктов из CS2 - Вы рискуете "нарваться". Если у Вас есть лицензия - законы в РФ позволяют модифицировать ("крякать") софт с целью того, чтоб он у Вас заработал (логично, если Вы за него заплатили).

                                           

                                          It seems someone is playing "dumb and more dumb". The fact that Adobe has made publicly available CS2 software along with serials (CS6 is available as well) didn't make it free software. You could have downloaded keygens/cracked versions before (as well as right now) and use it - "violators will be prosecuted" (guess it's better to be prosecuted for CS6 ). Adobe has made this step to ease up the life of LEGAL CS2 users (seems there are like 20 of them left total, according to this forum). (It doesn't seem Adobe has ever heard of virtualization technology - they could have left activation server running in some virtual machine). If you didn't ever purchase CS2 licenses - you are subject for legal problems. If you did - your life is somewhat easier now but you have to download gigabytes of data with new versions/serials and use them instead of the ones you have to install the software. Alternatively,  Russian laws allow you to apply cracks/modifications to the software that you've legally purchased to make it work.

                                           

                                          There are many examples of commercial software packages being available for download, along with serials or disabled activation/copy protection features - but that doesn't make it legal to use them if you didn't pay for them.

                                           

                                          What would have been great if Adobe has indeed made CS2 free to use for everyone on an "as-is" basis - that is w/o any support (which is what really costs money in commercially available software). But... I doubt they'll be that much generous.

                                          • 98. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                            I.Ko Level 1
                                            han.chuan wrote:

                                             

                                            I want my photoahop, and illustrator Traditional Chinese version! Adobe, you have no right to disable the software that I legally bought!

                                            Every software has its EOL - bad thing is Adobe doesn't clearly state WHEN it will happen and what will be the consequences.

                                             

                                            I believe it's not that hard to make a working version from the products you have and the packages that are available for download, though it'll take some time and effort (which do cost money).

                                            • 99. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                              I.Ko Level 1

                                              Suzume Tori wrote:

                                               

                                              I'm trying to move into a new computer as my old one dies. I have a copy of Adobe Creative Suite Production Studio, which is problematic. While there is a no-activation-required version of CS2 at http://www.adobe.com/go/cs2activation_eol_en, it is not the same as the version that I have. What I have does not contain InDesign, for example, and *does* contain After Affects.

                                              This is problematic for two reasons: 1) my serial code is therefore not functional, and 2) I can't use the software I actually want to use, because it isn't among the downloads.

                                               

                                              So, here goes: can someone help me? I'm trying very, very hard to do the right thing in a world where pirates provide better support than adobe, but it's mostly just serving to depress me.

                                              Adobe has definitely screwed up this time. Probably it's illegal to use AI if you didn't have it and it's certainly not a bazaar to trade AAE for AI . Should you decide to use newer versions - use Sandboxie to install them inside the sandbox and you'll be able to just make a new sandbox it 30 days will not be enough. Also you'll have a chance to run into compatibility issues later. Getting CS2 crack from "pirates world" can be tricky - it's ancient software.

                                               

                                              I think the best thing Adobe could have done for legal CS2 customers is the inexpensive upgrade to something like CS4.

                                              • 100. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                Suzume Tori Level 1

                                                Actually, I have done that. I was still hoping for an answer -- but the 30 days do allow me to pad my time until I am once again without the software. Thank you for your suggestion; if I hadn't already done this, I would certainly have decided to do so upon your suggestion

                                                • 101. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                  Suzume Tori Level 1

                                                  I hadn't considered the use of a sandbox environment to nullify the 30-days-til-activation-required issue; that's rather clever.

                                                   

                                                  I am aware, also, of the difficulty of finding a crack for CS2 due to its age. (Yes, I have spoken to enough people that the idea was brought up, among other potential solutions. I have not gone that route, or I wouldn't be here constantly checking to see if Adobe has provided any kind of viable legal solution.)

                                                  • 102. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                    surferm

                                                    Hello! Can I use these products at work, if I have not get a license? Or in any case have to buy, whether for home or for work?

                                                    • 103. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                      WBoswell Level 1

                                                      Maybe not, but most legitimate businesses will not install software on their computers unless they own the license for it.  If they get audited, they could get prison time.

                                                      • 104. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                        Trebor1954 Level 1

                                                        Jeff,

                                                         

                                                        I had everything in Creative Suite 2.0 Premium running on my new Windows 8 computer early in December when my hard drive crashed.  I received my replacement hard drive late in December (after the CS2 activation server was shut down).  As mentioned in my earlier post, the CS2 programs I've been able to download and successfully install from your web site are incomplete (missing Premiere Pro, After Effects, Encore and Audition).  Today I tried the separate download link for Premiere Pro 2.0.  Although it completes the installation, when I try to run the program, it briefly displays the splash screen and then terminates.  The version I installed from my original DVDs ran without issue.

                                                         

                                                        It's time for Adobe to either provide downloads that work for all of the CS2 premium programs (to which I am entitled), re-enable the CS2 activation server, provide an activation key that will work with my original DVDs or provide a reasonable cost upgrade to a later version.  You've been very silent since my original post.  Up to the point the Adobe disabled the CS2 activation server, I was a very happy Adobe user.  CS2 Premium, although quite expensive for me, was more than adequate for my needs and allowed me to earn a little bit of money on the side.  Please step up to the plate and take care of your customers!!!

                                                         

                                                        Trebor1954

                                                        • 105. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                          Jeff A Wright Adobe Employee

                                                          Trebor1954 I apologize but I do not have any additional updates to provide since my previous post #83.  If you are experiencing an installation issue with the software currently available I would recommend creating a new thread in the Downloading, Installing, and Setting up forum - http://forums.adobe.com/community/download_install_setup.  If you can please make sure to include the following:

                                                           

                                                          • What software are you trying to install?
                                                          • Which operating system are you using?
                                                          • Was the software previously installed prior to downloading the non-activating version currently available?
                                                          • What specific error messages are you receiving when trying to install?
                                                          • 106. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                            WBoswell Level 1

                                                            I don't understand why legitimate CS2 users weren't given a unique product key instead of one that now all the non-legitimate users in the world are going to be using.  I know you can never upgrade from CS2, but now who wants a product code that every pirate will be using.  I'm assuming these serial numbers are inside a current server that isn't down and they didn't want to reissue new product keys.

                                                             

                                                            If this isn't possible, then Adobe should have issued new unique product keys to CS2 owners for a more updated version that does work.  It would at least satisfy all of the problems legitimate CS2 owners are having.  Just my suggestion and I'm not even a CS2 owner.  I upgraded a long time ago, but feel for those who can't use the software they paid good money for.

                                                            • 107. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                              ProDesignTools MVP & Adobe Community Professional

                                                              William Boswell wrote:

                                                               

                                                              I'm assuming these serial numbers are inside a current server that isn't down and they didn't want to reissue new product keys.

                                                               

                                                               

                                                              No, actually that's the problem - Adobe shut down all the CS2 activation servers due to a technical glitch, and then for users that couldn't reinstall/reactivate their original software when needed, the company posted those help pages with modified versions of the CS2 programs that automatically activate themselves with hardcoded serial numbers instead (provided alongside). 

                                                               

                                                              But the world quickly found those pages and now that the binaries + serials are "out in the wild," it's hard to put the genie back into the bottle...  Meanwhile, everything coming from the company seems to indicate they don't intend the re-released CS2 versions to be free or a giveaway.

                                                               

                                                              At this point if Adobe wants to find another solution, they could possibly try to restore the original CS2 activation servers somehow (perhaps via virtual machines), and then take down the newer downloads with a clear explanation posted on those pages.  In that case, all the "hacked" fully-working copies can't ever be pulled back or deactivated from those that have already downloaded them, but at least those particular versions would no longer be "obtained" (EULA language) from Adobe itself.

                                                               

                                                              It's an unusual situation and it will be interesting to see how this all turns out.  Either way, it's somewhat of a challenge for the company.

                                                              • 108. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                John Waller Adobe Community Professional & MVP

                                                                It's an unusual situation and it will be interesting to see how this all turns out.  Either way, it's somewhat of a challenge for the company.

                                                                Started as a technical "glitch" and it's become a minor but oh-so-avoidable PR headache consuming lots of support hours in the forums.

                                                                 

                                                                Easily fixed as you say but Adobe remains frustratingly inactive. Not sure they really care about it any more other than they won't be repeating the same mistake again.

                                                                • 109. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                  WBoswell Level 1

                                                                  ProDesignTools wrote:

                                                                   

                                                                  But the world quickly found those pages and now that the binaries + serials are "out in the wild," it's hard to put the genie back into the bottle...  Meanwhile, everything coming from the company seems to indicate they don't intend the re-released CS2 versions to be free or a giveaway.

                                                                   

                                                                   

                                                                  I've suggested several times in these forums they should pull the "freebie" page for CS2, reissue a new serial number for the licensed users only and deactivate the ones that are out there now. Then make sure the licensed users are given a page that isn't accessible by lurkers or put the serial number into users accounts.

                                                                   

                                                                  Then to show it isn't free, Adobe should put a notice on the download page where everybody can see that it is only for CS2 licensed users instead of hidden in the forums. Not that anyone will pay attention to it, but it would be more official.

                                                                  • 110. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                    ProDesignTools MVP & Adobe Community Professional

                                                                    If they were able to restore their working online activation servers for CS2, then no reissue of serial numbers or download pages would be necessary - the old/existing installations and keys should work as before.

                                                                     

                                                                    If they do not or can not bring back dynamic license activation servers, then the only solution is what they're doing now: providing new CS2 binaries with fixed serial numbers (which don't use online activation at all).  The question then becomes more to do with the proper distribution or disclaimers or legal standing of those downloads.

                                                                     

                                                                    Either route would bring more clarity, although as John points out, each path also brings its own PR challenges.

                                                                    • 111. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                      Suzume Tori Level 1

                                                                      Me again, making a nuisance of myself at this point, but still hoping that persistence is the key to any sort of definitive answer.

                                                                       

                                                                      What about the users who are now unable to activate and use their CS2-era copies of Adobe After Effects? Is there any plan at all? Even so much as a confirmation that it will be dealt with would be a comfort, at this point.

                                                                      • 112. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                        -X-Man Level 1

                                                                        I, like others, have been waiting since late December for a resolution from Adobe. I've been an Adobe fan for years, but my patience with them is now wearing thin.

                                                                         

                                                                        Because of this fiasco, in effect, I've been locked out of my legitimately purchased CS2 Production Premium disc programs including After Effects 7 and Encore 2 which I am relying on to get a project done by the first week of Feb. I'm losing precious time and there's no word from Adobe on when this will be resolved. I can't tell you how frustrating this waiting is...

                                                                        • 113. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                          JenniMac1215 Level 1

                                                                          Trebor1954, I had the same trouble with Premiere Pro...  This is how I fixed it.

                                                                           

                                                                          I used Windows 8 Utility that helps identify problems with older software and then did a repair from the Control Panel/Programs and now its working!

                                                                           

                                                                          To run the windows 8 utility, go to your control planel and look for the link "run programs made for previous version of windows" under programs/programs and features.

                                                                          It didn't really do much, but associate premiere with Windows XP.  When I tried to launch, it still didn't.  I only mention it, because it was the first thing I tried.

                                                                          So I went back to the control panel/programs and went to uninstall/change premiere pro and it allowed me to repair the install. 

                                                                          When I launched it worked.  Yay!

                                                                           

                                                                          Hope this helps.  Good luck!

                                                                           

                                                                           

                                                                          On a side note...

                                                                          Jeff, is Adobe actually working to make After Effects 7 or Production Studio Premium available to those of us who own it?  After a month, I think many of us are feeling like Adobe has blown this off and we're basically screwed, for lack of a better word.

                                                                          • 114. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                            JenniMac1215 Level 1

                                                                            Trebor1954,  another note...

                                                                             

                                                                            If you download and instal Audition, I had an issue with that too.  Go to this thread to see how I fixed it.

                                                                            http://forums.adobe.com/message/4975820#4975820

                                                                            • 115. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                              Jeff A Wright Adobe Employee

                                                                              JenniMac1215 we are continuing to look at making the missing software titles referenced in message #89 available.  I am sorry that I don't have any more specifics to add at the moment.  Myself or another Adobe employee will provide updates to this thread once specific information is available.

                                                                              • 116. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                                Suzume Tori Level 1

                                                                                So, revised question: do you have an ETA for the anticipated updates?

                                                                                • 117. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                                  -X-Man Level 1

                                                                                  Hi Jeff,

                                                                                   

                                                                                  I'm getting perilously close to my Feb deadline for a video project that I need AE7 for. I cannot even start until I have AE7 running (which is on my paid CS2 Production Premium discs but won't activate / no AE7 download has yet been made available).

                                                                                   

                                                                                  Is there any update since your Jan 17 comment that Adobe is looking into making the missing CS2 Production Premium software titles available?

                                                                                  • 118. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                                    tassili

                                                                                    Hooray! After Effects 7 is up. Thanks Adobe.

                                                                                    Now all we need is Encore DVD 2 to complete the Production Studio Premium products.

                                                                                    • 119. Re: Looking to activate Creative Suite 2, Acrobat 7, or Macromedia products?
                                                                                      drawthislp@aol.com

                                                                                      Acrobat 7 Pro did not install when I just did the reinstall of CS2. Needed your input from reply #11 to get through the install. Thx. Acrobat was not listed as an option to install. Do I need to install it separately?