1 2 3 Previous Next 572 Replies Latest reply: Jan 18, 2014 9:40 AM by ycardozo RSS

    Thumbnails continually rebuilding

    ycardozo Community Member

      I got an update for ACR (CS6) today and installed it. Suddenly, EVERY time I open Bridge or return to it from another page, it starts thumbnailing my images from scratch. We're talking hundreds of images in this folder. This is new. It did not do this yesterday. What is going on and how do I fix it.  If I leave bridge (even if it's still open) and I go back to Bridge, it starts doing the thumbnail extractions all over again and THEN starts on the full size extractions all over again. The result is that all of Photoshop has slowed to a crawl. This is the second time in a month that an update has caused new problems that did not exist before. It's beyond frustrating.

       

      that's cute. I just sat through 10 minutes of full size extractions counting down. it got to zero and STARTED AGAIN. Okay, guys, what's going on? I have 50 gb of images from Asia I need to process. I truly don't have time for this. And the thumbnail extractions just started over again.

       

      Message title was edited by: Brett N

        • 1. Re: adobe camera raw update today for cs 6...problem
          SG... Employee Hosts

          Hi,

           

          I'm going to check on this for you. It sounds like something in the caching has become unhitched.

           

          Which OS are you using? What version of Bridge do you have installed? Photoshop should be unaffected, except for potential system resource choking, but IIR, Bridge should be generating thumbnails on low priority threads.

           

          Have you looked or posted in the Bridge forum?

           

          regards,

          steve

          • 2. Re: adobe camera raw update today for cs 6...problem
            ycardozo Community Member

            I'm on Windows 7, Photoshop CS6 and got today's update for ACR.   When I go to ACR, it says 7.3.  The version of bridge is 5.0.1.23x64

             

            i haven't posted on any other forum. this has always been the most helpful.

            • 3. Re: adobe camera raw update today for cs 6...problem
              ycardozo Community Member

              do you think purging the cache wd help? shd i try that?

              • 4. Re: adobe camera raw update today for cs 6...problem
                ycardozo Community Member

                just tried to purge the cache and the program froze. didn't seem to help anyway. i wonder if rebooting my computer wd make a difference.

                • 5. Re: adobe camera raw update today for cs 6...problem
                  SG... Employee Hosts

                  Hi,

                   

                  You could certainly try a cache purge for a single directory ( small number of files) to see it it continues to cycle.

                   

                  Does this happen with a particular format or is it across the board JPG, PSD, Camera Raw?

                   

                  steve

                  • 6. Re: adobe camera raw update today for cs 6...problem
                    SG... Employee Hosts

                    Could you be running low on disk space?

                    • 7. Re: adobe camera raw update today for cs 6...problem
                      ycardozo Community Member

                      not a chance. the computer is brand new. i'm working on a solid state drive right now. yesterday, everything was okay. but when i turned on the computer today, there was an update for ACR. i installed it and the extraction problem began. i just tried rebooting my computer but it didn't help. i tried purging the cache but the program froze in the middle.

                       

                      this is bizarre....it's only happening with RAW images. no problem with folders holding tifs or jpegs. what the heck is going on. I did NOT have this problem yesterday before the update.

                       

                      the folder with the raw files has 619 images but only 90 keep cycling around and around and around.

                      • 8. Re: adobe camera raw update today for cs 6...problem
                        SG... Employee Hosts

                        Can you share one of the files? If so, I'll contact you directly. I'm also seeing if there's a quick way to get back to ACR 7.2 for you.

                         

                        steve

                        • 9. Re: adobe camera raw update today for cs 6...problem
                          ssprengel CommunityMVP

                          What is the same about the 90 files you updated?  Do they all use a particular lens profile or camera profile?  Did your camera raw defaults change?  How big is your cache set to be?  Try changing it to something much larger.

                          • 10. Re: adobe camera raw update today for cs 6...problem
                            ycardozo Community Member

                            other than the fact that they are all raw files, nothing. it's the same camera...canon 7D but an assortment of lenses. hmmm...not sure what the cache is set at. meanwhile, i managed to successfully purge the cache on that one folder. it's grinding away right now doing it's extraction thing. but that's to be expected after you purge a cache. let's see if this helps.  i certainly don't want to try doing a system restore over this and i absolutely don't want to uninstall and reinstall photoshop.

                            • 11. Re: adobe camera raw update today for cs 6...problem
                              RWSP Community Member

                              A long shot  -- are you using Bridge monitor-size previews?  (Bridge preferences:  Edit > Preferences > Advanced)

                               

                              I experienced a similar thumbnails and regenerating raw image file previews problem with an earlier acr 7 update.  Unchecking Generate Monitor-Size Previews in Bridge preferences eliminated the problem.

                              • 12. Re: adobe camera raw update today for cs 6...problem
                                ycardozo Community Member

                                sadly, 'generate monitor sized previews' is is not checked. i wish that had been the problem.  as i mentioned, this only happens with raw images, regardless of the camera or when they were shot, which version of photoshop (CS5 or CS6) they were processed with or the drive (I have two internal drives...one archival and one solid state.  when I click on the folder, the lst thing that happens is thumbnails preview. When that gets to zero, full size extractions start counting down. when that gets to zero, it starts again, tho with a smaller number (say it starts with 200 of the 619, the next time around it may be 50, then 25, then 15, then 5.  At this point, it seems to be done.....until I go to another window (say my email). then it starts again.

                                 

                                I so wish I had not done the update. But it's really not good if an update causes problems that didn't exist before. Steve suggested sending one of my RAW images. I will do this but I honestly don't think it's my images that are the problem. It's the update and some conflict with my computer. I also mentioned that windows picked yesterday for some massive update. I had checked to be alerted to updates but not have them happen automatically...somehow this has changed w/o my input and the windows update happened automatically. . I should have done a restore point, but I didn't..

                                • 13. Re: adobe camera raw update today for cs 6...problem
                                  Curt Y Community Member

                                  I see in the ACR 7.3 update fact sheet they worked with TIFF file code.  Do you have any layered TIFF's?  In Bridge it was a known problem that it just keeps rebuilding cache, but thought they fixed it.  Might try turning off that feature in Bridge under edit/camera raw preferences/automatically open TIFF with settings and see it if helps.

                                  • 14. Re: adobe camera raw update today for cs 6...problem
                                    ycardozo Community Member

                                    but it's not tiffs that are the problem.  i separate my images by folder...raws in one, tifs in another, jpegs in another. there is no problem with tifs or jpegs, only raw.  i don't save layered images of any sort, btw.  and if i turn off the bridge feature that automatically opens tiffs with settings what exactly does that do...what does not happen that usually happens if it's on.

                                    • 15. Re: adobe camera raw update today for cs 6...problem
                                      Curt Y Community Member

                                      If you changed the option it would mean you could not open a TIFF in camera raw.  But you could toggle it back on if needed.  Sounds like it is not your problem, but worth a try  at this point.

                                      • 16. Re: adobe camera raw update today for cs 6...problem
                                        ycardozo Community Member

                                        no...all that did was mess up the tifs. i've turned it back on. i will try to send one of my raw images to steve but i don't think that's the issue.

                                        • 17. Re: adobe camera raw update today for cs 6...problem
                                          ycardozo Community Member

                                          has anyone else reported a problem like mine...the rebuilding problem only with raw images? i will send a sample raw image but can't do it just yet.

                                          • 18. Re: adobe camera raw update today for cs 6...problem
                                            ycardozo Community Member

                                            I'm having a heck of a time trying to zip one of my raw files. it hardly compresses at all and i don't think i can email a 24mb file. any suggestions?

                                            • 19. Re: adobe camera raw update today for cs 6...problem
                                              SG... Employee Hosts

                                              Hi,

                                               

                                              I'll contact you directly with some info. There's a few services Adobe provides (CCM free trial, Adobe SendNow) that I can point you to for future consideration.

                                               

                                              regards,

                                              steve

                                              • 20. Re: adobe camera raw update today for cs 6...problem
                                                ycardozo Community Member

                                                I just sent one of my raw images. i zipped it, tho that hardly compressed it at all, then changed the .zip to .adobe. Let me know if it worked. Meanwhile, I have been talking bk and forth with someone else...curt Y.  he made a few suggestions that, unfortunately, didn't work

                                                • 21. Re: adobe camera raw update today for cs 6...problem
                                                  ycardozo Community Member

                                                  was this for the zip file or something else?

                                                   

                                                  meanwhile, i double checked. this only happens with raw files, regardless of the camera. But....Interestingly, I just opened a folder of raw files that had been worked on in CS5.  it thumbnailed and then stopped. in other words, it didn't continue rebuilding the cache.    i have another question...do you think building and exporting the cache (once a cs6 cache finishes revolving) might help?.

                                                  • 22. Re: adobe camera raw update today for cs 6...problem
                                                    RWSP Community Member

                                                    ycardozo wrote:

                                                     

                                                    meanwhile, i double checked. this only happens with raw files, regardless of the camera. But....Interestingly, I just opened a folder of raw files that had been worked on in CS5.  it thumbnailed and then stopped. in other words, it didn't continue rebuilding the cache.    i have another question...do you think building and exporting the cache (once a cs6 cache finishes revolving) might help?.

                                                    Raw files in cs5 would have been processed by a different camera raw (6.x), and when opened in cs6 would not be rendered for Bridge display by acr 7's new pv2012 until changed.   When I was experiencing similar problems (raw files only), it appeared to me to be some interaction between Bridge and an acr 7 update (I think 7.1).

                                                    • 23. Re: adobe camera raw update today for cs 6...problem
                                                      ycardozo Community Member

                                                      well, i went back and checked and i was wrong. the files processed with cs5 have the same problem.  you had this problem with raw files? what was causing it? how did you fix it.  i'm happy (i guess) to see i'm not the only on earth who has had this problem. what exactly went wrong. it began for me with the latest raw update to 7.3

                                                      • 24. Re: adobe camera raw update today for cs 6...problem
                                                        ycardozo Community Member

                                                        so, is this then a bug that needs to be fixed in yet another update...hopefully quickly?

                                                        • 25. Re: adobe camera raw update today for cs 6...problem
                                                          Noel Carboni Community Member

                                                          While I certainly advocate fixing the root cause of the problem, have you considered dropping back to an earlier version of Camera Raw?  If you don't have a camera whose support was just added, dropping back may work around the problem for you, as well as increasing your performance (Camera Raw 7.0, for example, is MUCH faster to open the files I've tried with it vs. all the later versions).

                                                           

                                                          -Noel

                                                          • 26. Re: adobe camera raw update today for cs 6...problem
                                                            ycardozo Community Member

                                                            Interesting...no reply button shows up on my android phone...had to wait to get bk to my office. Anyway, Noel, someone very early in this entire discussion said it's not possible to drop back. That was one of my very first questions. I said, how do I drop bk to version 7.2. I don't see that reply in this string.  So how exactly is that done. If it's a matter of uninstalling and reinstalling photoshop...no. I have years of preferences and fixes for various annoying stuff that would be lost. I just don't have the time or the desire. And no, I don't have an extremely new camera. My newest camera is the Rebel T3i (I think that's the designation). It's not the newest but the one before that. It was fine with 7.2. 

                                                             

                                                            Or are you saying I wd have to drop bk to 7.0.  I think that would be okay. Can you tell me if the Rebel T3i is covered by 7.0.  But mostly, how do I get bk to a previous version of raw?

                                                             

                                                            I just don't understand how a bug like this can happen. And from what at least one person says, I'm not the only person who has encountered it.

                                                            • 27. Re: adobe camera raw update today for cs 6...problem
                                                              RWSP Community Member

                                                              ycardozo wrote:

                                                               

                                                              ... you had this problem with raw files? what was causing it? how did you fix it.  i'm happy (i guess) to see i'm not the only on earth who has had this problem. what exactly went wrong. it began for me with the latest raw update to 7.3

                                                              I never determined the cause for certain -- fixed it in my then-current working folders first by regressing to acr 7.0 then by unchecking Generate Monitor-Size Previews. Didn't have time to go back and forth to ascertain that I could recreate problem by checking Generate Monitor-Size Preview then resolve it by unchecking same.

                                                              • 28. Re: adobe camera raw update today for cs 6...problem
                                                                Hudechrome Community Member

                                                                FWIW, I am not experiencing this problem (or any other, so far) with 7.3. I used Bridge to upload 500 images from yesterday's shoot and rechecked them as I read this thread. No start from scratch. The toilet bowl whirled for a couple of seconds then stopped with the right numbers for this file.

                                                                 

                                                                I check files from much earlier this year and same thing. No problems,

                                                                 

                                                                Win 64

                                                                AMD system.

                                                                • 29. Re: adobe camera raw update today for cs 6...problem
                                                                  ycardozo Community Member

                                                                  How did you go bk to 7.0?  I was told this can't be done...actually I asked about going bk to 7.2.   Can this be done and if so how.

                                                                  • 30. Re: adobe camera raw update today for cs 6...problem
                                                                    RWSP Community Member

                                                                    As I recall, I kept the original Camera Raw.8bi file from 7.0 and replaced the 7.1 version with that one from 7.0.

                                                                     

                                                                    I think one could revert by reinstalling PS CS6 then updating acr only to 7.2.  Or perhaps someone could send you the 7.2 Camera Raw.8bi files (32 and 64-bit versions) and you could try replacing 7.3 with them.  Don't know how this would interact with lens corrections data that was updated with 7.3

                                                                    • 31. Re: adobe camera raw update today for cs 6...problem
                                                                      Noel Carboni Community Member

                                                                      ycardozo wrote:

                                                                       

                                                                      How did you go bk to 7.0?  I was told this can't be done...actually I asked about going bk to 7.2.   Can this be done and if so how.

                                                                       

                                                                      I keep all the Camera Raw.8bi files and copy the older version back after testing the new release.

                                                                       

                                                                      C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats>dir
                                                                      Volume in drive C is C - NoelC4 SSD
                                                                      Volume Serial Number is 00ED-C11E

                                                                       

                                                                      Directory of C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats

                                                                       

                                                                      12/13/2012  07:41 AM    <DIR>          .
                                                                      12/13/2012  07:41 AM    <DIR>          ..
                                                                      02/09/2012  04:02 AM        23,220,080 Camera Raw.8bi
                                                                      02/09/2012  04:02 AM        23,220,080 Camera Raw.8bi_7.0
                                                                      05/16/2012  10:05 AM        24,639,896 Camera Raw.8bi_7.1
                                                                      04/25/2012  12:25 AM        23,401,328 Camera Raw.8bi_7.1RC
                                                                      09/19/2012  02:15 PM        23,786,584 Camera Raw.8bi_7.2
                                                                      08/27/2012  11:11 PM        23,777,984 Camera Raw.8bi_7.2RC
                                                                      11/28/2012  08:28 PM        24,392,344 Camera Raw.8bi_7.3
                                                                      11/09/2012  07:39 AM        24,083,096 Camera Raw.8bi_7.3RC


                                                                                     8 File(s)    190,521,392 bytes
                                                                                     2 Dir(s)  1,008,997,855,232 bytes free

                                                                       

                                                                       

                                                                      C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS6\File Formats>dir
                                                                      Volume in drive C is C - NoelC4 SSD
                                                                      Volume Serial Number is 00ED-C11E

                                                                       

                                                                      Directory of C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS6\File Formats

                                                                       

                                                                      12/13/2012  07:41 AM    <DIR>          .
                                                                      12/13/2012  07:41 AM    <DIR>          ..
                                                                      02/09/2012  03:20 AM        20,904,304 Camera Raw.8bi
                                                                      02/09/2012  03:20 AM        20,904,304 Camera Raw.8bi_7.0
                                                                      05/16/2012  09:37 AM        22,285,208 Camera Raw.8bi_7.1
                                                                      04/24/2012  11:22 PM        21,053,808 Camera Raw.8bi_7.1RC
                                                                      09/19/2012  02:15 PM        21,372,504 Camera Raw.8bi_7.2
                                                                      08/27/2012  11:13 PM        21,364,416 Camera Raw.8bi_7.2RC
                                                                      11/28/2012  08:28 PM        21,974,168 Camera Raw.8bi_7.3
                                                                      11/09/2012  07:42 AM        21,678,744 Camera Raw.8bi_7.3RC


                                                                                     8 File(s)    171,537,456 bytes
                                                                                     2 Dir(s)  1,008,997,855,232 bytes free

                                                                       

                                                                      -Noel

                                                                      • 32. Re: adobe camera raw update today for cs 6...problem
                                                                        Hudechrome Community Member

                                                                        Interesting that you can save all those in that folder. My folder has only the latest. If I want to save a RAW, I have to download it manually and save it in my D/L folder on a separate drive. Auto updates do not save earlier versions. With the Cloud, I don't know if you can do what you do.

                                                                         

                                                                        So, how do you do that?

                                                                        • 33. Re: adobe camera raw update today for cs 6...problem
                                                                          ycardozo Community Member

                                                                          A few questions for Noel:

                                                                          I see 8bi files marked, for instance 7.3 and something earlier that is 7.3 RC.  what is the difference. You mention lens corrections...for what lenses?  Also, since I didn't save the previous camera raw updates, how would I go about getting the one for 7.2 and how exactly would i proceed if i can get the previous 8bi file? thks everyone for your suggestions and help, btw. I do not want to uninstall and reinstall photoshop. I have too many actions, special filters, preferences and adjustments to go through all of that again. it would take days. i think just replacing the 7.3 8bi file with the 7.2 is the answer...if i can get the 7.2 file.

                                                                          • 34. Re: adobe camera raw update today for cs 6...problem
                                                                            Noel Carboni Community Member

                                                                            ycardozo wrote:

                                                                             

                                                                            I see 8bi files marked, for instance 7.3 and something earlier that is 7.3 RC.

                                                                             

                                                                            The versions named ...RC are those released by Adobe Labs as beta pre-release versions for testing ("RC" standing for "Release Candidate").  Adobe always releases an early copy of each new version to help folks with brand new cameras who are waiting anxiously for support.  I test these when they become available, and try to provide feedback early to the Adobe folks for problems I find.  They don't always immediately act on that information.

                                                                             

                                                                            Whenever I receive an update, thinking ahead, I copy it manually to a file named for its version.  Since I have changed the file extensions from the standard .8bi, Photoshop does not enumerate the copies as plug-ins.

                                                                             

                                                                            ycardozo wrote:

                                                                             

                                                                            You mention lens corrections...for what lenses?

                                                                             

                                                                            Did I mention lens corrections?  My knowledge of how Adobe manages lens correction databases is limited, but my understanding is that they're accumulated by Adobe and made available online somewhere, and the software knows how to go download them behind the scenes when needed.  I imagine the lenses that have been profiled are substantially all of those available for name brand dSLRs.

                                                                             

                                                                            ycardozo wrote:

                                                                             


                                                                            how would I go about getting the one for 7.2 and how exactly would i proceed if i can get the previous 8bi file?

                                                                             

                                                                            You can download the zip file corresponding to prior releases and dig down inside to the large files that are delivered by the update.  They aren't named Camera Raw.8bi, but you can figure out what they are from the size and which is x86 vs. x64 from the folder tree used to embed them.

                                                                             

                                                                            For example, if you were to want the Camera Raw 7.2 distribution for PC, you could download this file:

                                                                             

                                                                            http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0/7.2.82/Setup.zip

                                                                             

                                                                            Then open it in Windows Explorer, and traverse the internal structure (opening nested zip files) until you find a file named 1002.  Copy that to the 64 bit location I identified above as Camera Raw.8bi_7.2, then you'll have it available to copy to Camera Raw.8bi whenever you want a copy of 7.2.

                                                                             

                                                                            Note that if you're using 64 bit Windows you'll need to drill into the .zip file TWICE, once for the 64 bit version (named above) and once for the 32 bit version, which is named 1003 in that same file.

                                                                             

                                                                            -Noel 

                                                                             

                                                                             

                                                                            P.S., Note that this is for Windows.  I assume (but have not verified) that there is a similar process that could be followed for OSX.

                                                                            • 35. Re: adobe camera raw update today for cs 6...problem
                                                                              RWSP Community Member

                                                                              Ycardozo, have you applied file info from Bridge to your raw files? 

                                                                               

                                                                              I'm noticing some of this repeated regeneration of thumbnails and previews for some folders.  It seems ot be only for folders that contain raw files that have two attributes: they have been edited with camera raw, and they have had Bridge-applied File Info (right click > File Info). 

                                                                               

                                                                              Initial indication is that changing the IPTC file info Copyright Notice data triggers the problem.  I need to do some more experimenting.  I'd like to obtain a copy of the 7.2 Camera Raw.8bi files (64- and 32-bit win) to test differences.  Perhaps I can get these from Noel C.  

                                                                               

                                                                              I use xmp files for camera raw settings edit data, and the xmp files also hold File Info.  Some time back around cs3 or cs4 time there were interaction problems between the acr writing to xmp and file info writing to xmp.  Those conflicts I think are fixed by cs5 bridge, but the current acr 73.3 - Bridge problem may have tripped over some new conflict between these two xmp-updating processes.

                                                                               

                                                                              I should start a thread in the Bridge forum for 'Bridge with acr7.3 repeated recaching raw files' and reference this thread.

                                                                              • 36. Re: adobe camera raw update today for cs 6...problem
                                                                                Noel Carboni Community Member

                                                                                Robert Shomler wrote:

                                                                                 


                                                                                I'd like to obtain a copy of the 7.2 Camera Raw.8bi files (64- and 32-bit win) to test differences.  Perhaps I can get these from Noel C.  

                                                                                 

                                                                                I may not legally be able to provide you with copies of parts of Adobe's licensed product, but I have provided instructions above for getting a copy yourself.  It's pretty easy, the plug-in payloads are the only two large files in the .zip contrainers.

                                                                                 

                                                                                -Noel

                                                                                • 37. Re: adobe camera raw update today for cs 6...problem
                                                                                  RWSP Community Member

                                                                                  Thanks Noel.  Just what I needed.  I  should make a habit of retaining these files.

                                                                                  • 38. Re: adobe camera raw update today for cs 6...problem
                                                                                    ycardozo Community Member

                                                                                    Noel,

                                                                                    I saw your instructions and this is way, way, way above my ability. I can see myself grabbing the wrong file and truly, irrevocably messing up photoshop. You say the plug in payloads are the only two large files....but which is which. which of the two wd i use. i  have learned through truly horrible experience i shd not touch anything like this. I just downloaded the link and every single folder is dated sept, 19,  2012. I tried extracting the zips, messed that up a few times and still don't see anything called what you said and what I do see seems to be acr 7.0, not 7.2. I truly need someone to simply send me the appropriate file. This is driving me crazy and, frankly, it's not my fault. I installed the update in good faith, never expecting it to mess me up so badly in the middle of a mammath project with a close deadline.

                                                                                    • 39. Re: adobe camera raw update today for cs 6...problem
                                                                                      ycardozo Community Member

                                                                                      Robert,

                                                                                      You are absolutely onto something. Yes, I  had applied file/info from Bridge to my files. And just to make sure that there may be some conflict with the metadata, I created a test folder which initially contained both the raw images and the xmp sidecar metadata files. They continually regenerated. When I deleted the metadata from the folder, the regeneration stopped.  Okay, you guys in Adobe, this seems to be the problem. Now we need a fix.

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