I have never known hyperlinks to fail except in two situations.
- The target topic is not in the printed document. Obviously it cannot link to something that is not there.
- The hyperlink is a popup.
Not sure what you mean by popups not working in a printed document. If you mean the links to them break, then see above. Known issue.
I'm not sure why you are having the dropdown and expanding text problem as I have not known that to be an issue either. Is it always the same dropdowns that fail? Have you compared a good dropdown and a bad dropdown?
Take a look at Printed Documentation on my site.
See www.grainge.org for RoboHelp and Authoring tips
Yes, the links to the hyperlink popups are broken--in the Word document, the popup text is not hyperlinked. I found the problem when the reviewer suggested, in a couple of places in the review document, that I hyperlink to other topics; in fact, those popup hyperlinks exist, but he couldn' see them in Word.
I assume that "have you compared a good dropdown and a bad dropdown" refers to comparing the HTML code. I haven't done that yet, but will do so when back in the office tomorrow (where I have a dual monitor setup). It's hard to do compares on a small laptop screen.
Looking at your site right now ..
Update 1/22/2013: The content of drop-downs is now correctly appearing in Printed Doc. I changed most of the pop-ups to hyperlinks because we provide Printed Doc to reviewers and need to see all the content.
Message was edited by: AIR-Chayah on 1/22/2013