26 Replies Latest reply: Mar 14, 2013 9:08 AM by Designicc RSS

    Bridge CS6 crashes when accessing a folder containing a GIF file

    Designicc

      Each time I try to access a folder in Bridge CS6 containing a GIF file, Bridge crashes.

       

      Moving the file out of the folder (with Finder) stops the crash happening. I've tried with several different GIF files, diffrent ages, with and without animation. ANY GIF file causes the crash in ANY folder. Very frustrating as I can't use Bridge to use any folder with a GIF inside.

       

      I'm using Bridge CS6 5.0.1.21 (Creative Cloud) on a Mac with OSX 10.8.2.

       

      Saw another post suggesting using 32bit version instead of 64bit, but that's a Windows thing.

       

      Anyone have any ideas?

       

      Many thanks.

        • 1. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
          Omke Oudeman Community Member

          I'm using Bridge CS6 5.0.1.21 (Creative Cloud) on a Mac with OSX 10.8.2.

           

           

          While on 10.7.8 I use the same Cloud edition and have no problem at all viewing GIF files in a folder.

           

          I would start with holding down option key and choose reset preferences (also reset file type associations to factory setting) and see if this helps. If not repeat this step but then also include the purge cache command.

           

          You will need to recache the folders again but this takes only a bit time, depending on amount and size of the files.

          • 2. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
            Designicc Community Member

            Thanks very much Omke, I'll give it a go.

            • 3. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
              Designicc Community Member

              I gave that a go and I'm afraid it didn't work. I'll try trashing the plist file and see if that works.

              • 4. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                Curt Y Community Member

                You have probably seen this old post on the same problem and they determined gifs saved with certain characteristic crash the system.  http://forums.adobe.com/message/4303460

                 

                If you open  gifs from this site do they crash your computer?

                 

                Have you tried to resave you gif in different programs to see it that effects problem?

                • 5. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                  Designicc Community Member

                  Many thanks Curt.

                   

                  I've tried many different GIFs: with and without annimation and transparency, old ones created in earlier versions of Photoshop, files resaved as GIFs. I just tried exporting a GIF from a JPEG file in Photoshop CS6. I had the folder I was exporting to open in Bridge at the time and as soon as I saved the GIF, Bridge crashed. Didn't matter whether the GIF was transparent, animated, whatever, still caused a crash.

                   

                  I spent 45 minutes on hold waiting for Adobe telephone support earlier with no answer, which is why I came here! Suggestions are very much appreciated, thanks.

                  • 6. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                    Designicc Community Member

                    One other thing...

                     

                    I had an issue like this with Bridge CS5 where there was a folder containing a zip file. I changed the default application for zip files from the native OSX compress utility to Stuffit and it cured the issue. Upgrading to CS6 provided a permanent solution and I no longer get the zip file issue, just the GIF problem.

                    • 7. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                      Curt Y Community Member

                      CS6 Mac only comes in the 64 bit flavor.  Do you have any older versions of Bridge that would be in 32 bit mode that you can try?

                       

                      Did you work through the GIF's in the above link?  Did they crash your computer? 

                       

                      Do you have another program you can create or save a GIF?  From the link I provided the conclusion was that GIF's created in Photoshop on that particular machine caused the crash.

                       

                      From my experience and others it appears the Chat line pretty much follows a script of previous solutions.  If your is not on the list you may not get much help without escalating up the chain.

                      • 8. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                        Curt Y Community Member

                        Designicc wrote:

                         

                        One other thing...

                         

                        I had an issue like this with Bridge CS5 where there was a folder containing a zip file. I changed the default application for zip files from the native OSX compress utility to Stuffit and it cured the issue. Upgrading to CS6 provided a permanent solution and I no longer get the zip file issue, just the GIF problem.

                        Not sure I understand this.   Don't see how changing from CS5 to 6 would eliminate the zip file.  What happend to the zip file?  If you open CS5 and look at the folder is the zip file there?

                        • 9. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                          Designicc Community Member

                          Thanks Curt,

                           

                          I have CS5 but that had the problem I mentioned with zip files (Adobe never resolved that issue but CS6 upgrade did the trick).

                           

                          Yes, the GIFs from the link you sent caused Bridge to crash. I have also created GIFs using Photoshop CS3 on a PC and they cause a crash. I've tried several GIFs in my work archives which were created using earlier versions of Photoshop on PC and Mac and these cause a crash. I don't have any other image editors though, just different versions of phtoshop. So far ALL GIF files I've tried (and I've tried lots) cause a crash.

                           

                          I'll try Bridge CS5 in a minute to see what happens.

                          • 10. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                            Designicc Community Member

                            What I mean is that I had a similar issue, before ugrading to CS6, where accessing any folder in Bridge CS5 which contained a zip file would cause Bridge to crash. When I subsequently upgraded to CS6 this issue was resolved. So same issue (Bridge crashed when accessing a folder with one particular file type), but different version of Bridge and different file type causing the issue.

                             

                            Sorry, this may well be unrealated, but still strange. All Adobe's solutions on that occasion were unsuccessful. The issue was resolved following my upgrade however.

                             

                            Thanks,

                            Ian

                            • 11. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                              Designicc Community Member

                              OK, tried Bridge SC5 and there is no problem. Opened a few folders containg GIF files and no crash. So this is a bug in Bridge CS6.

                              • 12. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                Curt Y Community Member

                                I downloaded the GIF from the link that looks like an ipad on a blue background.  In CS6 it worked perfectly.  If CS5 the animation did do work.  Neither crashed computer.  Not quite the same as you as I am using Win 7 OS.

                                • 13. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                  Curt Y Community Member

                                  If you have a small GIF upload it here and maybe someone with a Mac, CS6, and 10.8.2 OS will jump in and help.  They can try it and report back. 

                                  • 14. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                    Designicc Community Member

                                    Just to clarify, my computer does not crash, Bridge crashes.

                                     

                                    I'm completely certain that it's not my GIF files causing the problem. I've tried so many and several were not created my me but came from other designers. So I don't think other forum members trying out my files will be helpful on this occasion. I can open all the GIFs I've tried in Photoshop and they're fine. I can access them all in Finder and no problems there. It's a Bridge bug and it arrived in CS6.

                                     

                                    But thanks again for your help Curt.

                                    • 15. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                      Curt Y Community Member

                                      Omke said he has no problems viewing GIF on his Mac with 10.7.8 OS.  I have no problems with Win 7.  So it is not generic CS6. 

                                       

                                      Since you were having same problem with CS5, and that was prior to Mt. Lion it probalby is not the OS.  To me that comes down to the problem you mentioned "I had a similar issue, before ugrading to CS6, where accessing any folder in Bridge CS5 which contained a zip file would cause Bridge to crash".  Not a computer whiz but this file should still be there in CS6 and may be causing the same problem.

                                       

                                      Otherwise it is probably some other software conflict on your computer, unless other users can confirm the same problem.

                                      • 16. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                        Designicc Community Member

                                        Yep, agree with that. But the issue in CS5 was with a ompletely different file type. I had no issue in CS5 prior Mountain Lion however, so there may well be an OS component to this issue.

                                         

                                        I'll try Adobe support again tomorrow as, if they ever answer the phone, I'll be able log the incident and send them the lof file.

                                         

                                        Cheers,

                                        ian

                                        • 17. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                          Designicc Community Member

                                          To me that comes down to the problem you mentioned "I had a similar issue, before ugrading to CS6, where accessing any folder in Bridge CS5 which contained a zip file would cause Bridge to crash".  Not a computer whiz but this file should still be there in CS6 and may be causing the same problem.

                                           

                                          Again, just to clarify, the crashes in Bridge CS5 happened only after Mountain Lion upgrade and occurred with ALL zip files, not just one file.

                                          • 18. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                            Curt Y Community Member

                                            OK that was helpful.  You need someone with a 10.8.2 OS to confirm, which is why I suggested uploading a small GIF.   If it is on OS conflict the Adobe helpline will very quickly say to contact Apple.

                                             

                                            If there is a Apple forum I would contact them to see if anyone running Bridge CS6 and 10.8.2 have a problem with GIF files.  They are not too common so an example might help there also.

                                             

                                            Good luck, and post back when you find solution.

                                            • 19. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                              Designicc Community Member

                                              Here's a GIF, one of very many, which caused Bridge CS6 to crash...

                                              cwcda_mpu_V4.gif

                                              • 20. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                                Omke Oudeman Community Member

                                                Here's a GIF, one of very many, which caused Bridge CS6 to crash...

                                                 

                                                 

                                                Tried this and can view and play the preview without problems. And I agree with Curt on the 10.8.2 in combination with CS6 being the biggest chance on causing the problem. And that is not very good because it is highly likely that both the help desk for Adobe and Apple will start to blame each other I'm afraid.

                                                 

                                                I checked my file type associations for GIF and they do display Adobe Photoshop CS6 (did you already applied the cloud update for PSCS6 to version 13.1?)

                                                 

                                                And referring to an earlier post, did you also deleted the plist file for Bridge and tried to reset prefs again with option key?

                                                 

                                                And did you try to test it in a new user account also?

                                                • 21. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                                  Curt Y Community Member

                                                  Tried this on my Win 7 computer.  With CS6 after 5 seconds the slider moved to half way, but no change in graphics.  After 14 seconds slider does not change but graphics changed to red bottom half.  After that there was no change.  Graphics stayed with red bottom.  In CS5 it did not work.  Was just a gif image just like the other gif I tried to open in CS5.

                                                   

                                                  In the Infranview browser it opens and every 5 seconds the screen changes from open to the one with red at bottom.  Which is way I believe it is supposed to work.

                                                   

                                                  So in summary your GIF did not work like it should in CS6 and does not work at all in CS5, but it does not crash either screen.  So there is something about the graphics that Bridge does not like.

                                                   

                                                  One additional thought.  Graphics in Bridge are played with Quicktime, so make sure that is up to date.  Also, the graphics card and driver may also come in to play, but since you are on a Mac it should be up to date.

                                                  • 22. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                                    Designicc Community Member

                                                    Thanks Omke. Reckon you're right.

                                                     

                                                    File associations for GIFs are correct (Photoshop CS6).

                                                     

                                                    Tried deleting plist for bridge and again resey prefs with option key, no joy. Don't want to do this again as it's a pain setting up Bridge as I like it.

                                                     

                                                    I've not tried a new user account - I try that next.

                                                     

                                                    Thanks.

                                                    • 23. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                                      Designicc Community Member

                                                      Thanks.

                                                       

                                                      That file was deployed on a client's website earlier this year and tested across multiple browsers and operating systems with no errors. The issues you describe are not affecting my Mac and also not showing on a Windows laptop (Windows 7 32bit / Adobe CS3) or Windows desktop (Windows Vista 64bit / Adobe CS4) here in the studio.

                                                       

                                                      I must stress that my problem is not limitd to one file. I have exactly the same issue with multiple GIF files (30+), created by different designers, using different versions of Photoshop on PCs and Macs with different versions of the OS installed. The issue occurs regardless of with/without animation and with/without transparency. File encoding makes no different either.

                                                       

                                                      All software on the Mac is up-to-date. Playing the image is not relevant as the issue also occurs with static GIFs, so not Quicktime.

                                                       

                                                      Here's something else: I made a copy of a GIF file and changed its file extension to .jpg and then tried to view it's enclosing folder. No crash! I then made a copy of a jpeg and changed it's extension to GIF. No crash!

                                                      • 24. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                                        Omke Oudeman Community Member

                                                        Here's something else: I made a copy of a GIF file and changed its file extension to .jpg and then tried to view it's enclosing folder. No crash! I then made a copy of a jpeg and changed it's extension to GIF. No crash!

                                                         

                                                         

                                                        That is a weird route to go...

                                                         

                                                        However tried it and had no problem other then not getting a preview for the jpeg and after again change to .gif the need of purging caching for the thumb.

                                                         

                                                        If you want a workaround, try 'A Better Finder Rename', a cheap application that let's you change whatever you want for files or folders name, replacing etc.

                                                         

                                                        You could set up a droplet for changing the extension to .jpg, drop the folder with all files on it and then again create a droplet to get the .gif back and drop it again. the set up takes 5 minutes, the result is taking only a few seconds.

                                                         

                                                        You can change the extension in Bridge with Batch Rename but obviously that would not help you because you first have to select the files...

                                                        • 25. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                                          LGXT

                                                          Bridge CS6 was crashing when opening any folder with a gif file in it for me too. I turned off all the scripts in the preferences and it no longer crashed. I then enabled the scripts one at a time and tested the behavior. Bridge didn't crash each time. When all the scripts were enabled, it still didn't crash. Not sure what was fixed, but some script was probably corrupted and fixed when reloaded to run at startup. That's my guess. Hope it works for you too.

                                                          • 26. Re: Bridge CS6 crashes when accessing a folder containing a GIF file
                                                            Designicc Community Member

                                                            Brilliant! Thank you so much for sharing that. It worked! After switching startup scripts off I quite Bridge then restarted it. Went to a folder containing a gif file and Bridge crashed (heart sank!). I relaunched bridge and then it was all fine. Switched start up scripts on again and still all fine. Thanks again, I was just beginning to think I'd have to live with it and onlt access gif files using Finder.