2 Replies Latest reply on Dec 19, 2012 2:34 PM by ceduhlp

    Power Point 2010 getting a presenter error

    ceduhlp Level 1

      Power Point 2010 with Adobe Presenter 8.

      When I try to save a document or hit any button on the Presenter ribbon I get the following.

      Adobe Presenter has emcountered an unexpected problem while

      working with this presentation. Try saving your work to a new file and

      restarting Power Point. If the problem persists, consult the Help menu

      item, or contact support at http://www.adobe.com/support/presenter.

       

      I have tried uninstalling both apps. Removed anti-virus. updated video drivers.

      I have similar builds in 4 labs. 2 work and 2 don't.

      3 of the labs are iMacs from different years. 1 lab is MacBook Pro.

      All running bootcamp with Windows 7.

      Of the non-working labs, one is Win7 64bit and one is 32 bit

      All are using MS Office 32 bit.

      All MS and Adobe software has been updated to latest patch version, but I don't know how to determine what version Presenter is at.

      This version of Presenter is from Elearning Suite 6

       

      Any help would be greatly appreciated.

        • 1. Re: Power Point 2010 getting a presenter error
          mkalyanp Level 2

          Hi

           

          The failures are happening on all iMacs only?

          Can you please let me know the build number?

          Do the following for build number

               1. Click on presenter

               2. Click on the drop down beside the help button

               3. Click on about presenter button

           

          Also please check if the following file is present

          C:\Program Files (x86)\Adobe\Adobe Presenter 8.1\ProducerUI.dll

           

          Thanks

          Mahesh

          • 2. Re: Power Point 2010 getting a presenter error
            ceduhlp Level 1

            Mahesh,

            The failing machines are iMacs, but I have one imac lab that does work.

            The biuld is 260. This is from the working machine as the failing machines won't let me ckick on most presenter buttons.

            But, I have installed and updated all of the machines the same.

            ProducerUI.dll is present.

             

            Dan from CEDUHELP