16 Replies Latest reply on Dec 6, 2013 6:41 PM by SG...

    Error on updating Camera Raw 7.3

    NIRC Level 1

      I tried twice (the second time after a reboot) to install the update to Camera Raw 7.3 but got an error with the number U44M1P15. It doesn't show up anywhere on the site, so I am hoping someone can help me with it. So far i have been updating without a hitch. I wonder what went wrong . .

       

      (I was send over here from the Photoshop forum, which didn't really know what to do about it.)

        • 1. Re: Error on updating Camera Raw 7.3
          ssprengel Adobe Community Professional & MVP

          Some people were getting U-something errors with multiple AAUMs open, where the error indicates two installs were underway at the same time.

           

          If you can’t get things to work, Adobe has published the direct download links for the current ACR update installer zip at the end of an old blog entry, and they have been updating these for each ACR version that comes out, even though the official updates location doesn’t have links, anymore:

           

          http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected

          • 2. Re: Error on updating Camera Raw 7.3
            NIRC Level 1

            I checked and there is no other AAUM open. I also downloaded the update from the site (thanks for that), but the error message showed up in a few seconds this time--it didn't even bother to run through the installation the way the automatic internet update did.

              How can I figure out what the error message refers to? Is there a database of error codes somehwere?

            • 3. Re: Error on updating Camera Raw 7.3
              ssprengel Adobe Community Professional & MVP

              I think part of the error code you are getting is a step number or sequence number that could be different with each installation so might not show up on Google.

               

              There may be Adobe Installer logs that would give more human-readable information:

               

              http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

              • 4. Re: Error on updating Camera Raw 7.3
                JWH-NIRC Level 1

                I looked at these, but the error message only gives the number and my searches didn't turn up anything about it.

                • 5. Re: Error on updating Camera Raw 7.3
                  SG... Adobe Employee

                  Hi,

                   

                  Can you attach the log file from your failed install to a reply post?  You'll need to click on the Advnaced Editor button to get to the Attach Files fucntionality.

                   

                   

                  Navigate to the log files in one of the following folders:

                   

                  • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\

                   

                  • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers

                   

                  • Mac OS: /Library/Logs/Adobe/Installers/

                   

                  The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.

                   

                  regards,

                  steve

                  • 6. Re: Error on updating Camera Raw 7.3
                    JWH-NIRC Level 1

                    I will do this when I return home this evening. Thanks for offering to help.

                    • 7. Re: Error on updating Camera Raw 7.3
                      adriana ohlmeyer Adobe Employee

                      How did you install the last version of the plug-in in your system? Actually, can you check what version you have installed.mlaunch photoshop, go to photoshop> about plugin> camera raw and check the version, please.

                      • 8. Re: Error on updating Camera Raw 7.3
                        NIRC Level 1

                        Here is the screen when the error alert comes up:

                        Error alert.png

                        and here is the actual error message itself. As you see, there is nothing in it but the mysterious error code.

                         

                        Error message.png

                         

                        The version of Camera Raw is 7.2.0.46

                        • 9. Re: Error on updating Camera Raw 7.3
                          ssprengel Adobe Community Professional & MVP

                          Please attach the log file(s) to a message, the ones with .log.gz from the folder(s) Steve described above on Dec 18th.  Reverse-sort the folder by date and the install log(s) you want will be near the top.

                           

                          My ACR 7.3 install log is split into two files, one for PS and one for PSE11.  Each is several 10s of kilobytes with 100s of lines, not a single line like you’re showing.

                           

                          If you want to see what is inside the log file, you can use something like WinRAR that knows how to unpack a GZIP type of file that the logs are compressed as.

                          • 10. Re: Error on updating Camera Raw 7.3
                            NIRC Level 1

                            Here is the log in its entirety. In the first instance, I tried the automated download. The last few times I downloaded the file from the indicated web page

                            =====================

                             

                            [    7668] Mon Dec 17 08:46:06 2012  INFO

                            Payload path: c:\Users\Jim Heisig\AppData\Local\Temp\Adobe\AAMUpdater\PhotoshopCameraRaw7-7.0\7.3.37\Setup\payloads

                            DEVersion: 6.0.0.0

                            Loading library from C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

                            [    7668] Mon Dec 17 08:46:06 2012  INFO

                            ::START TIMER:: [Total Timer]

                            CHECK: Single instance running

                            CHECK : Credentials

                            Load Deployment File

                            deploymentFile option not given

                            CHECK : Another Native OS installer already running

                            Create Required Folders

                            Assuming install mode

                            Looking up install source path

                            Sync Media DB ...

                            ::START TIMER:: [Sync Media DB]

                            :: END TIMER :: [Sync Media DB] took 130.286 milliseconds (0.130286 seconds)

                            :: END TIMER :: [Total Timer] took 142.076 milliseconds (0.142076 seconds) DTR = 28.154 KBPS (0.0274941 MBPS)

                            -------------------------------------- Summary --------------------------------------

                            - 0 fatal error(s), 0 error(s), 0 warning(s)

                             

                             

                            -------------------------------------------------------------------------------------

                            [    7668] Mon Dec 17 08:46:07 2012  INFO

                            Exit Code: 15 - Media DB Sync failed.

                            [    2660] Tue Dec 18 17:21:10 2012  INFO

                            Payload path: c:\Users\Jim Heisig\AppData\Local\Temp\Adobe\AAMUpdater\PhotoshopCameraRaw7-7.0\7.3.37\Setup\payloads

                            DEVersion: 6.0.0.0

                            Loading library from C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

                            [    2660] Tue Dec 18 17:21:10 2012  INFO

                            ::START TIMER:: [Total Timer]

                            CHECK: Single instance running

                            CHECK : Credentials

                            Load Deployment File

                            deploymentFile option not given

                            CHECK : Another Native OS installer already running

                            Create Required Folders

                            Assuming install mode

                            Looking up install source path

                            Sync Media DB ...

                            ::START TIMER:: [Sync Media DB]

                            :: END TIMER :: [Sync Media DB] took 101.446 milliseconds (0.101446 seconds)

                            :: END TIMER :: [Total Timer] took 106.414 milliseconds (0.106414 seconds) DTR = 37.5891 KBPS (0.0367081 MBPS)

                            -------------------------------------- Summary --------------------------------------

                            - 0 fatal error(s), 0 error(s), 0 warning(s)

                             

                             

                            -------------------------------------------------------------------------------------

                            [    2660] Tue Dec 18 17:21:11 2012  INFO

                            Exit Code: 15 - Media DB Sync failed.

                            [    6876] Wed Dec 19 08:21:13 2012  INFO

                            Payload path: c:\Users\Jim Heisig\AppData\Local\Temp\Adobe\AAMUpdater\PhotoshopCameraRaw7-7.0\7.3.37\Setup\payloads

                            DEVersion: 6.0.0.0

                            [    6876] Wed Dec 19 08:21:14 2012  INFO

                            Loading library from C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

                            [    6876] Wed Dec 19 08:21:14 2012  INFO

                            ::START TIMER:: [Total Timer]

                            CHECK: Single instance running

                            CHECK : Credentials

                            Load Deployment File

                            deploymentFile option not given

                            CHECK : Another Native OS installer already running

                            Create Required Folders

                            Assuming install mode

                            Looking up install source path

                            Sync Media DB ...

                            ::START TIMER:: [Sync Media DB]

                            :: END TIMER :: [Sync Media DB] took 153.765 milliseconds (0.153765 seconds)

                            :: END TIMER :: [Total Timer] took 158.588 milliseconds (0.158588 seconds) DTR = 25.2225 KBPS (0.0246314 MBPS)

                            -------------------------------------- Summary --------------------------------------

                            - 0 fatal error(s), 0 error(s), 0 warning(s)

                             

                             

                            -------------------------------------------------------------------------------------

                            [    6876] Wed Dec 19 08:21:15 2012  INFO

                            Exit Code: 15 - Media DB Sync failed.

                            [    4572] Wed Dec 19 08:25:18 2012  INFO

                            DEVersion: 6.0.0.0

                            Loading library from C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

                            [    4572] Wed Dec 19 08:25:18 2012  INFO

                            ::START TIMER:: [Total Timer]

                            CHECK: Single instance running

                            CHECK : Credentials

                            Load Deployment File

                            deploymentFile option not given

                            CHECK : Another Native OS installer already running

                            Create Required Folders

                            Assuming install mode

                            Looking up install source path

                            Sync Media DB ...

                            ::START TIMER:: [Sync Media DB]

                            :: END TIMER :: [Sync Media DB] took 58.431 milliseconds (0.058431 seconds)

                            :: END TIMER :: [Total Timer] took 63.6874 milliseconds (0.0636874 seconds) DTR = 62.8068 KBPS (0.0613347 MBPS)

                            -------------------------------------- Summary --------------------------------------

                            - 0 fatal error(s), 0 error(s), 0 warning(s)

                             

                             

                            -------------------------------------------------------------------------------------

                            [    4572] Wed Dec 19 08:25:20 2012  INFO

                            Exit Code: 15 - Media DB Sync failed.

                            [    7164] Sat Dec 22 10:10:04 2012  INFO

                            DEVersion: 6.0.0.0

                            Loading library from C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

                            [    7164] Sat Dec 22 10:10:05 2012  INFO

                            ::START TIMER:: [Total Timer]

                            CHECK: Single instance running

                            CHECK : Credentials

                            Load Deployment File

                            deploymentFile option not given

                            CHECK : Another Native OS installer already running

                            Create Required Folders

                            Assuming install mode

                            Looking up install source path

                            Sync Media DB ...

                            ::START TIMER:: [Sync Media DB]

                            :: END TIMER :: [Sync Media DB] took 50.8431 milliseconds (0.0508431 seconds)

                            :: END TIMER :: [Total Timer] took 56.0071 milliseconds (0.0560071 seconds) DTR = 71.4196 KBPS (0.0697457 MBPS)

                            -------------------------------------- Summary --------------------------------------

                            - 0 fatal error(s), 0 error(s), 0 warning(s)

                             

                             

                            -------------------------------------------------------------------------------------

                            [    7164] Sat Dec 22 10:10:06 2012  INFO

                            Exit Code: 15 - Media DB Sync failed.

                            • 11. Re: Error on updating Camera Raw 7.3
                              ssprengel Adobe Community Professional & MVP

                              Exit Code: 15 - Media DB Sync failed.

                               

                              Googling for the error finds an Adobe KB article that suggests a retry and using the CSCleaner tool:

                               

                              http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

                              • 12. Re: Error on updating Camera Raw 7.3
                                NIRC Level 1

                                This is hardly what I had in mind--a clean reinstall of the entire Suite! I think I will just live with an earlier version of Camera Raw and wait until a better solution comes around. I have never even used the plugin, so this is no big bother.

                                • 13. Re: Error on updating Camera Raw 7.3
                                  ssprengel Adobe Community Professional & MVP

                                  Yeah, it does seem a little drastic, but apparently something is corrupted on your system and removing the Suite is the sledge-hammer way to fix it. Whether whatever is wrong magically resolves in the future would be the question.

                                  • 14. Re: Error on updating Camera Raw 7.3
                                    ssprengel Adobe Community Professional & MVP

                                    As a further comment, I can see the same Media Sync DB steps in my previous CS6 13.0.1.1 update’s Log file, so perhaps you won’t be able to update anything further until things are resolved.

                                    • 15. Re: Error on updating Camera Raw 7.3
                                      Da Rosa

                                      I tried, but it doesn´t work! :.(

                                      • 16. Re: Error on updating Camera Raw 7.3
                                        SG... Adobe Employee

                                        Hi,

                                         

                                        I'm sorry this thread was quite stale. What did you try that doesn't work?

                                         

                                        regards,

                                        steve