2 Replies Latest reply: Jan 21, 2013 11:56 AM by Tech Timeline RSS

    Problems running Adobe Connect add-in under XenApp

    robnicholson Community Member

      This is a real stab in the dark but it's a serious problem for us. Something has changed recently with Adobe Connect that means the add-in (adobeconnectaddin.exe) is hanging at the "Connecting" prompt. We're running Windows 2003 Terminal Server with Citrix XenApp v5 on top.

       

      I suspect it's a problem with Flash acceleration features baked into HDX Flash, part of XenApp but it used to work. Flash v11.3 or higher broke HDX Flash but I don't think that's the problem as I've gone back to a very basic XenApp build with nothing much apart from the OS, XenApp, Flash v11.2.202.235 and the latest add-in - same crash occurs. If I happen to logon to the console using RDP, the fault doesn't occur hence my reason for suspecting it's the Citrix Receiver client/HDX Flash/Adobe Connect Pro add-in nightmare combo!

       

      But considering I've gone back to an earlier image of XenApp (we keep copies of all builds) from February where Adobe Connect used to work fine, I suspect something has now changed with ACP that's broken it on XenApp.

       

      As I said, it's a shot in the dark because this is a relatively unusual set-up and we're on an old version of XenApp/Windows as well.

       

      But help!

       

      Cheers, Rob.