5 Replies Latest reply on Dec 19, 2012 5:00 PM by FamilyLegacyVideo

    Premiere CS5 not importing .mov files - codec missing or unavailable

    FamilyLegacyVideo Level 1

      Hi,

      I'm on a Windows 7 PC running Premiere Pro CS5. Have encountered a problem with .mov files that I haven't had before. I recently received three files from a shoot at a local tv station. They are .mov files and I believe they are in an XD CAM wrapper or format. I've gotten files from this station before and have imported them with no trouble (not sure if the earlier files were XD CAM, though). When I try to import, I get the error message: Codec missing or unavailable. Would using the Prism video convertor to convert to another format be the way to go? The file sizes range from 7.18 GB to 14.9 GB. Thanks in advance.

        • 1. Re: Premiere CS5 not importing .mov files - codec missing or unavailable
          John T Smith Adobe Community Professional & MVP

          First, lets find out exactly what is inside that MOV wrapper

           

          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
          What is a CODEC... a Primer http://forums.adobe.com/thread/546811
          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
          .
          Report back with the codec details of your file, use the programs below... a screen

          shot works well to SHOW people what you are doing
          http://forums.adobe.com/thread/592070?tstart=30
          .
          For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

          • 2. Re: Premiere CS5 not importing .mov files - codec missing or unavailable
            FamilyLegacyVideo Level 1

            John,

            Here's the result of a GSpot scan on one of the troublesome files.

            GSpotScreenShot.jpg

            • 3. Re: Premiere CS5 not importing .mov files - codec missing or unavailable
              FamilyLegacyVideo Level 1

              Here's more info on the above clip:

               

              General

              Complete name                    : F:\FLV Projects\TalkingMatters\Leah Fabiano-Smith121312\Smith01.mov

              Format                           : QuickTime

              Format/Info                      : Original Apple specifications

              Format_Commercial_IfAny          : XDCAM EX422

              File size                        : 15.0 GiB

              Duration                         : 38mn 58s

              Overall bit rate                 : 55.0 Mbps

              Encoded date                     : UTC 2012-12-13 08:53:51

              Tagged date                      : UTC 2012-12-13 08:53:51

              ©TSC                             : 2997

              ©TSZ                             : 100

               

               

              Video

              ID                               : 1

              Format                           : MPEG Video

              Format_Commercial_IfAny          : XDCAM EX422

              Format version                   : Version 2

              Format profile                   : 4:2:2@High

              Format settings, BVOP            : Yes

              Format settings, Matrix          : Default

              Format settings, GOP             : M=3, N=15

              Codec ID                         : xd5b

              Codec ID/Hint                    : XDCAM

              Duration                         : 38mn 58s

              Bit rate mode                    : Constant

              Bit rate                         : 50.0 Mbps

              Width                            : 1 888 pixels

              Original width                   : 1 920 pixels

              Height                           : 1 062 pixels

              Original height                  : 1 080 pixels

              Display aspect ratio             : 16:9

              Frame rate mode                  : Constant

              Frame rate                       : 29.970 fps

              Color space                      : YUV

              Chroma subsampling               : 4:2:2

              Bit depth                        : 8 bits

              Scan type                        : Interlaced

              Scan order                       : Top Field First

              Compression mode                 : Lossy

              Bits/(Pixel*Frame)               : 0.832

              Stream size                      : 13.6 GiB (91%)

              Language                         : English

              Encoded date                     : UTC 2012-12-13 09:33:19

              Tagged date                      : UTC 2012-12-13 09:33:19

               

               

              Audio

              ID                               : 2

              Format                           : PCM

              Format settings, Endianness      : Big

              Format settings, Sign            : Unsigned

              Codec ID                         : in24

              Duration                         : 38mn 58s

              Bit rate mode                    : Constant

              Bit rate                         : 4 608 Kbps

              Channel(s)                       : 4 channels

              Sampling rate                    : 48.0 KHz

              Bit depth                        : 24 bits

              Stream size                      : 1.25 GiB (8%)

              Language                         : English

              Encoded date                     : UTC 2012-12-13 09:33:19

              Tagged date                      : UTC 2012-12-13 09:33:19

               

               

              Menu

              ID                               : 3

              Language                         : English

              Encoded date                     : UTC 2012-12-13 09:33:19

              Tagged date                      : UTC 2012-12-13 09:33:19

              • 5. Re: Premiere CS5 not importing .mov files - codec missing or unavailable
                FamilyLegacyVideo Level 1

                Thanks, John. I was able to get the clips to play using the demo version of Calibrated XD and QuickTime player - but still not in Premiere Pro. I assume I'd have to convert the files using QuickTime Pro - but I'm not crazy about having to purchase both that and Calibrated XD. Luckily, the TV station still has the files on their server and can export them using the ProRes codec, which has worked just fine for me in the past. So, lesson learned - and thanks for your help. Have a Happy New Year!