Looks like it could be YDB (see InDesignSecrets » Blog Archive » Eliminating YDB (Yucky Discolored Box) Syndrome). Is that the PDF or a print? What are you sending the printer?
And why is the blled on the left and right edges not extending as far as the top?
Peter, thanx for responding.
the image was sent to me from the production person at the magazine. It is a pdf.
What I sent to her was a hi-res pdf of the above image but those boxes were
not visible to me at the time that I sent them.
Then I think the problem is on their end and someplace in how their RIP is handling the transparency. Try sending them a PDF with the transparency flattened (anything with Acrobat 4 compatibility -- PDF/X-1a being a reasonable choice).
Peter, thanx again for your post.
Suggesting to them that it MAY be their settings is going to be a delicate task but at this point I have no choice. Of course if it IS their error, I'm off the hook..lol
btw, what does RIP mean? I am unfamiliar with printing terms for the most part and am learning as I go along.
RIP = Rasterized Image Processor, and it's the special software used by the printer to convert your file into the data that is used to make the printing plates.
Can I use PDF/X-4:2010?
The X-4 standard leaves the transparency live, so it's not a good choice. If you want to leave the colors unaltered and embed the profiles (which is the rest of what that preset does, essentially) I suppose you could start there and change the compatibility, but I don't think you will get good results doing so with this printer.
Have they provided you with a n output profile?
As it turns out I gave them to her as EPS dox and they worked for her.