I have the same problem, and i have send request complementary upgrade (Adobe® Flash® Builder® 4.7 Complimentary Upgrade), and only received a Acrobat change licensed...
I´m working with 4.7 Beta the last mounths, and now all the days have to see "please enter your license". So one problem that you can jump with money (if you have that money..), isn´t a problem. Like a i have license from flex 3, upgrade to flex 4, and upgrade to flex 4.5, i´m going to take de upgrade from 4 standard to 4.7 standard (47,97 euros), and not waste my time and money on calls. So yes, I'll see adobe with another eyes...
José Ramón León
@Amitabh : It's my understanding that the volume licensing team has reached out and helped resolve the issue here, but please let me know if you have any remaining issues.
I have a similar problem. I have filled out the complimentary upgrade form multiple times and each time I receive the message that someone will contact me within 48 hours. I have 5 FB 4.5 serial numbers I am attempting to upgrade to 4.7, but so far I haven't been successful.
I submitted the 5 serial number upgrade requests again this morning and I am hoping you will be able help me with this. I have friends that it worked for right away so I know the forms aren't always lost or ignored.
if you read my last post, i bought upgrade from 4, having too 4.5. The surprise was when i logged at Adobe.com, My adobe -> My products, and there are my new serial number, and another ;-)
So open URL:
My adobe -> My products
And there is your Serial Number ;-)
I think to that had been more serious a simple e-mail saying this, but if you are a programmer, you know so beautiful our life is XDXD
Jose Ramon Leon Somovilla
Hi, similar problem there,
I've downloaded the demo version of flashbuilder 4.7 and have requested for a serial number via the form (i allready own FB 4.5 so it's free... great).
I've installed FB 4.7 and each time i give my serial number, the form is telling me that the serial is valid but that ther is no products for it on my computer.... really strange.
Any way the form is asking me to choose the product for the serial, but there is no FB 4.7 on the list... I'm stuck
Anyone can help ?
I haven't had to do this for a while, but I recall a dropdown box on the form where you enter the 4.7 serial number. You were given an upgrade serial number so you need to specify what product you are upgrading from. Try installing again and look for that dropdown box. I don't think it was obvious if you didn't know to look for it.
Hi Jayson !
Thanks for your answer. I'll try it this evening ! I hope it will work !
Thanks again !
no luck !
I choose FB 4.5 premium from the dropdown list but now it says that the given serial number does not match to an eligible product...
In fact i tried all possible choices and... none worked...
My flash builder 4.5 premium is part of Creative Suite 5.5 Web Premium... is this the cause of the problem ?
What am I suppose to do ?
thnaks for any help