8 Replies Latest reply on Jul 16, 2013 9:11 AM by pitrack

    Flash builder 4.7 upgrade issue from Flash builder 4.5 (key is not valid)

    Amitabh Arya Level 1

      Hi,

       

            We (Company) are buying Adobe products more than 6-7 years now. We bought the Flash builder premium 4.5 and Flash builder premium 4.5 for PHP volume licence. Now flash builder 4.7 should be complementary upgrade for us. But when we are using Flash builder 4.7 trial version and adding serial number (Flash builder 4.5 serial number), it's just not working and showing a error "key is not valid".

       

      I chat with Adobe customer care 4 different people, they end up saying that let us transfer you to volume licence department and then chat ended. No more chat messages, I checked more than one hour and still no message.

       

      Then I called they, it took 15 mins to connect with customer care. I picked the "upgrade" option from phone menu and then connected with a guy. After listening complete case he forwarded my call to Volume licence executive and the volume licence executive transferred it to some other guy and the other guy redirect it to some specialized person. So total 4 guys. The last guy (specialized) name was Rohit.

       

      This guy Rohit asked me, did I buy a customer support programme (some product about $2.nn.00 )? I said no, we bought volume licenses for Flash builder premium 4.5 ( about $4000.00 ****). He said, sorry sir I can not help you in this, but I can provide you an e-mail address and you can report your concern there. I already passed my 1.5 hour in this conversation. I said okie. He gave me a case number and told me that he will send a email mentioning that email address as per my request I disconnect the phone.

       

      I never get that email address.

       

      Can some one suggest me what to do next. My case number is : 209-788-274.

      My email is: amitabharya23@live.com

       

      Thanks,

      Amitabh Arya